IHOP

134 Jefferson Crossing Way, Charles Town
(304) 724-8300

Recent Reviews

Lori Kostka

The cold brew was undrinkable, like burnt beans had dissolved in it over the course of a week. We had a few other issues. If it wasn’t for kids eating free, we wouldn’t consider returning.

Atmosphere: 4

Food: 4

Service: 2

Recommended dishes: Hash Browns

Towanda Wilkins

Food be cold

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: New York Cheesecake Pancakes

Kathryn Cross

Always great service! My son has asked to go to IHOP for his birthday breakfast every year for 5 years. He is 19 now and still gets the cupcake pancakes and an oreo milkshake!

Atmosphere: 5

Food: 5

Service: 5

Charles Jolley

First off, I ordered curbside because I was in a hurry. The pickup time was 631PM. I called at 645PM to ask where my food was and then got attitude when the guy brought it out. So there went one star. Otherwise the food was good and the order came with everything I needed.

Food: 5

Service: 4

Julianne Barbosa

Great place, great food.

Atmosphere: 5

Food: 5

Service: 5

sallyjO336YK

Could not get waited on. And they were not very busy. After over 5 minutes, waitress took our drink order and never brought it.

J S

Their burritos are the piece de resistance!

Atmosphere: 5

Food: 5

Service: 5

Shawn Drew Plotner

A waitress was news that she messed up on a couple of

Atmosphere: 4

Food: 4

Service: 3

Eustace Simon

On my way back to North Carolina had to do a I hop that time of morning great pleasure to have something warm in my stomach nice experience. Will do it

Atmosphere: 4

Food: 4

Service: 4

Shane Wilson

B careful bc they only let u order thru their app & we did this the other day & we ended up with 3 of everything we ordered. They said there was nothing they could do about it.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Hash Browns

Kelly Miller

The waitress charged for my child even though kids eat free so paying the bill was a disaster. She brought me a new receipt and told me it was fixed but my cash app text showed that I was charged the full price. I had to end up speaking with a manager who had to do a refund and repayment. This process added at least 15 minutes to my check out time.

Atmosphere: 5

Food: 5

Service: 5

Jordan Plotner

Staying open new years eve come on in for all your hunger needs.

Sonja Arifaj

Every time I order the same thing and every time they mess up my order.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Hash Browns

Bradley C

I have been to this ihop at least 25 times and probably spent close to $1000 including minimum 18% tips for the waiter or waitress even though half of that amount is usually food to go. This ihop has just lost a customer for good. After ordering a 3 egg omelet with cheese and mushroom, I got what looked like a 2 egg omelet with one kraft single slice on top and 4 tiny mushrooms. I didn't feel like complaining so I just ate it, plus I wanted to get some food for my wife. I ordered a Cali turkey melt with fries and said I'm still really hungry, I'd like an extra order of fries. She brought out the bag. I checked inside and saw one sandwich and one container of fries. I called her back and said I'm sorry but there I ordered an extra serving of fries there are only the fries that came with the sandwich. The story goes on way too long for a Google review, but it included the waitress getting berated in the kitchen by a cook or manager so loud that the entire restaurant could hear, a manager telling me nope you got two orders of fries (in one medium size container?) and walked away (the waitress did apologize and I felt bad for her), and when I came home the attached photo was the $13 turkey melt! My wife called the restaurant and the manager (he said his name was Jeff, and when she asked for his full name, he said "it's just Jeff" and he said "is this about the guy with the fries (like I committed a felony for daring to ask about it)? He then proceeds to tell her that he wants to make the customer happy, yet 2 minutes later says that there's nothing he can do about it but to call Ernest tomorrow morning (isn't this guy the manager?). He then proceeds to tell her that he's cutting costs (or I've been ordered to cut costs). That explains everything, I guess, including why I got 2 meals of lesser quality than a neighborhood McDonald's for $38! I do feel bad for the waitstaff as they generally have always been pleasant, but whoever owns our manages this restaurant should shut the place down if this is the experience and paucity of food they are going to give people (including some guy in the kitchen screaming at a waitress and trying to make me feel like I'm cheap). By the way, the folks at the table behind me looked at me as I was going out and said they felt sorry for me and that trying to pawn that off as two orders of fries was ridiculous ... and that's without even looking at the "turkey Cali melt" which is supposed to have turkey and a four cheese blend. Am I the only one that barely sees a pathetic amount of "turkey" and zero cheese?). So I might not be the only customer you lost tonight.

Atmosphere: 1

Food: 1

Service: 1

Danielle Doyle

Skyler is a great host! He is a very Sweet, kind, young man! Good job, Skyler!!

Service: 5

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