We ordered TWICE on door dash, the first time we ordered they forgot our famous bowl & drink. Okay wtv we can order again. Second time, forgot our potato wedges, & brought the wrong drinks with no straws. Food was cold and old. Seriously ridiculous that not once but twice the orders are messed up. Disappointed.
Atmosphere: 1
Food: 1
Service: 1
Sarah crowley
This restaurant closed the whole of Sunday. Unexpectedly. They should have opened according to their hours online. On their door no explanation if they are closed all day or late. No consideration for their customers I went a couple of times thinking they may be late. Their food is good but their inconsideration negate it for me . I will go to Popeyes, at least one can rely they are open
Atmosphere: 1
Food: 5
Service: 1
Thabiso Kenene
Fresh food
Atmosphere: 5
Food: 5
Service: 5
Molebogeng Thobile Radebe
Good service
Atmosphere: 5
Food: 5
Service: 5
Carl Tucker
Food was made fresh and the wait wasn't too long and the price was reasonable
I stopped by around 4pm and specifically requested that the food I was ordering be made fresh because between lunch, and dinner it's a little slow, and sometimes the fries, and tenders have been sitting for a while, and are a little crusty and hard. The cashier said that my order was made fresh as I requested, but upon arriving back at my house to eat my dinner, I was disappointed with hard fries, mostly inedible, and very crunchy hard chicken tenders. This is why I stopped eating at KFC, I used to love this place, but the food quality has gone down hill, so even with a coupon, I'll pass from now on.
Atmosphere: 2
Food: 2
Service: 2
Mmamarumo Makwela
Fresh food
Atmosphere: 5
Food: 5
Service: 5
Rebecca Baldwin
My husband ordered and paid for a two piece chicken breast meal and a three piece wing meal today, 7-6-25, with Cole slaw and Mac and cheese in the store, not the drive thru. Well, no one in the store spoke English, and when he got home, they had given us six scrawny wings, a biscuit, and the sides we ordered. I called the store twice, and no one answered. I am so sick of this KFC screwing up our orders. If this had been the first time, we would have overlooked it, but this happens too frequently. I notice they have no refunds sign posted. Gee I wonder why! This is a lousy way to do business. If the owner can't hire reliable staff, and provide accurate orders, maybe it's time to close down. We ordered this for our grandchildren who are visiting us from Utah, and we won't be back.
Service: 1
Bonolo Lephoto
Fresh food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
sua Hernandez
Subject: Formal Complaint for Unauthorized Charge, Poor Service, and Discriminatory Treatment
Dear KFC Customer Relations,
I am writing to file a formal complaint regarding a very unpleasant experience I had on April 15, 2025, at your KFC #K071116 located at 620 E. Washington Street, Charles Town, WV. 1. Unauthorized Charge: When I paid for my drive‑thru order, the manager on duty, Halie, entered a different order than the one I had requested and charged me $34.76 (see ticket #2031) without notifying me of any change. 2. Refusal to Correct or Refund: When I pointed out the mistake and asked for a refund of the difference or for my order to be corrected, the manager flatly refused. She only offered a credit valid in 30 days, which I cannot accept because I do not live in the area and will be leaving the next day. Despite explaining this, she insisted she could do nothing more. 3. Hostile and Discriminatory Attitude: In addition to refusing, the manager displayed a very hostile and dismissive attitude, with comments and gestures that made me feel belittled. I did not observe other customers receiving such treatment in similar situations. 4. Personal Impact: I am a frequent KFC customer in Puerto Rico and have always appreciated the quality of your service. I am outraged and disappointed that this restaurant would allow such unfair and discriminatory treatment of a customer who simply asked for what she paid for.
I request that you investigate this incident, issue a formal apology, and take necessary measures to ensure it does not happen again. I also demand an immediate refund of the improperly charged amount or equivalent compensation.
Good service
Atmosphere: 5
Food: 5
Service: 5
good service
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
We ordered TWICE on door dash, the first time we ordered they forgot our famous bowl & drink. Okay wtv we can order again. Second time, forgot our potato wedges, & brought the wrong drinks with no straws. Food was cold and old. Seriously ridiculous that not once but twice the orders are messed up. Disappointed.
Atmosphere: 1
Food: 1
Service: 1
This restaurant closed the whole of Sunday. Unexpectedly. They should have opened according to their hours online. On their door no explanation if they are closed all day or late. No consideration for their customers I went a couple of times thinking they may be late. Their food is good but their inconsideration negate it for me . I will go to Popeyes, at least one can rely they are open
Atmosphere: 1
Food: 5
Service: 1
Fresh food
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Food was made fresh and the wait wasn't too long and the price was reasonable
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I stopped by around 4pm and specifically requested that the food I was ordering be made fresh because between lunch, and dinner it's a little slow, and sometimes the fries, and tenders have been sitting for a while, and are a little crusty and hard. The cashier said that my order was made fresh as I requested, but upon arriving back at my house to eat my dinner, I was disappointed with hard fries, mostly inedible, and very crunchy hard chicken tenders. This is why I stopped eating at KFC, I used to love this place, but the food quality has gone down hill, so even with a coupon, I'll pass from now on.
Atmosphere: 2
Food: 2
Service: 2
Fresh food
Atmosphere: 5
Food: 5
Service: 5
My husband ordered and paid for a two piece chicken breast meal and a three piece wing meal today, 7-6-25, with Cole slaw and Mac and cheese in the store, not the drive thru. Well, no one in the store spoke English, and when he got home, they had given us six scrawny wings, a biscuit, and the sides we ordered. I called the store twice, and no one answered. I am so sick of this KFC screwing up our orders. If this had been the first time, we would have overlooked it, but this happens too frequently. I notice they have no refunds sign posted. Gee I wonder why! This is a lousy way to do business. If the owner can't hire reliable staff, and provide accurate orders, maybe it's time to close down. We ordered this for our grandchildren who are visiting us from Utah, and we won't be back.
Service: 1
Fresh food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Subject: Formal Complaint for Unauthorized Charge, Poor Service, and Discriminatory Treatment
Dear KFC Customer Relations,
I am writing to file a formal complaint regarding a very unpleasant experience I had on April 15, 2025, at your KFC #K071116 located at 620 E. Washington Street, Charles Town, WV.
1. Unauthorized Charge: When I paid for my drive‑thru order, the manager on duty, Halie, entered a different order than the one I had requested and charged me $34.76 (see ticket #2031) without notifying me of any change.
2. Refusal to Correct or Refund: When I pointed out the mistake and asked for a refund of the difference or for my order to be corrected, the manager flatly refused. She only offered a credit valid in 30 days, which I cannot accept because I do not live in the area and will be leaving the next day. Despite explaining this, she insisted she could do nothing more.
3. Hostile and Discriminatory Attitude: In addition to refusing, the manager displayed a very hostile and dismissive attitude, with comments and gestures that made me feel belittled. I did not observe other customers receiving such treatment in similar situations.
4. Personal Impact: I am a frequent KFC customer in Puerto Rico and have always appreciated the quality of your service. I am outraged and disappointed that this restaurant would allow such unfair and discriminatory treatment of a customer who simply asked for what she paid for.
I request that you investigate this incident, issue a formal apology, and take necessary measures to ensure it does not happen again. I also demand an immediate refund of the improperly charged amount or equivalent compensation.
I look forward to your prompt response
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