They close before 9 PM, and their website says their still open, they should rehire new staff for being to Lazy to take orders, if they don’t like their job, then get a different job but don’t ruin the company’s reputation. This is unacceptable!
Atmosphere: 1
Service: 1
Aruna Singh
Excellent service and delicious food
Atmosphere: 5
Food: 5
Service: 5
Melissa Glascock
Great drive thru service. Food was hot and very tasty also not a long wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Fried Chicken, Chicken Sandwich, Mac & Cheese, Gravy
Tony Caccavale
Chicken was WAY overcooked.Biscuits were like rocks. Mac & cheese had no taste. Besides that, it was ok. Btw, I paid $45 for a 12 piece bucket w/3 sides.
Atmosphere: 2
Food: 1
Service: 3
T.S. Howard
Had a sketchy interaction. Went through the drive thru and the old lady with red hair, blue name tag, took too long to give me my card back. I am unsure what took her so long to give me back my card but as someone who used to work in fast food as a young adult, there was never a need to keep someone else's card, if there are issues with the receipt printer. I went ahead and locked my card. I think people should not trust this location if you are paying with anything other than actual physical cash.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fried Chicken
charity orrison
Went there there this evening got all the way home to martinsburg the fries were redropped they were hard couldn't eat them the spicy chicken sandwich was hard the food had definitely been sitting awhile we asked for extra pieces of chicken to put in famous bowl they added on and extra 5 pieces of chicken and ask for side if gray that we didn't even get the chicken was an extra 15 dollars in our bill that we didn't want so we will not be going back there I stopped going cause it was not that good of a place it's been yrs thought we would give it a try so ya nope no more
Boomboomwahoo83
Tonight was the last time I came to KFC in Charles Town. We placed an online order to be picked up at 8:50. I showed up to one of the entrances locked so I assumed they were closing, but I was due to pick up an already paid order…so I went through the order speaker to check. I was told to wait in the front and that they’d bring my food out. Everything was fine until I got home to find my order was incomplete.
I immediate went back to KFC which is only 5min from our place. I arrived before 930 to be told “I personally packed that order and I counted the pieces.” I received 8 pieces and ordered 12, so Idk wth she was paying attention to because it wasn’t filling my order right. I was told that they no longer had chicken, this was before 9:30 and closing time is at 10. My complaint is about me paying for something and not receiving my full order, then to show up and be told there’s no more chicken when there’s still 30 min to closing time. I get it, they were tired and were ready to go home, but you are employees at this establishment and get paid to work here and customers like me come and spend money and expect to get what we pay for. I’m pretty sure KFC is expecting for its doors to be open until 10PM like it says online. This is why Chick-fil-A is so successful. I had not been to KFC in years and unfortunately tonight was the last time, and it reminded me why we never eat out and always eat at home!
Atmosphere: 1
Food: 5
Service: 3
Charles Bell
Got the 4pc for 10$ it looked like it was cooked a week ago barley worm
Food: 1
Service: 4
Don Watson
Two weeks ago my wife & I went thru their drive thru. Ordered a 3 piece meal original recipe with French fries & Cole slaw & a 3 piece meal extra crispy with french fries & Cole slaw. Got home, no Cole slaw in either meal. Yesterday (Mother’s Day 2024) went thru the drive thru again. Ordered the same thing as before. After sitting at the window for 5 minutes, was asked to pull over into a parking spot. Waited another 10 minutes. Female associate finally came out with our order but took it to the wrong car. Luckily the lady in the other car was honest & told the associate she wasn’t waiting on an order. Associate then brought order over to our car. I handed the order to my wife & told her to check & make sure we got ff’s & Cole slaw. Seemed like everything we ordered was there so we left. When we got home we found that both orders were extra crispy (remember we ordered one extra crispy & one original recipe). Talking to my son & he said he & his family went thru their drive thru a couple weeks ago. Waited at the menu board for someone to take his order but no one ever responded. He finally said “Hello!” & a female voice rudely responded “What?!”. He responded “F**kin’ nothing now!” & drove across the street to Popeye’s. Neither of us will ever go back.
Maddie Rivas
I would like to express my gratitude towards the manager at this location! There was a mix-up with our order, which I had placed online and picked up in person. Upon arriving home, I realized that instead of 3 pieces, I only received 2. I immediately called the store and spoke with the manager, Jen. She was incredibly kind and honest about the mistake, which I completely understood. Jen handled the situation professionally and offered to correct the error if I could return to the store that day or at another convenient time. This is a prime example of exceptional customer service.
Vegetarian options: Please, I would love for KFC eventually include vegetarian options.
Pulled in at 830 and the doors were already locked.
Service: 1
Allen Laton
Food was freshly made when ordered
Parking: Plenty of parking
Kid-friendliness: Kids minue available
Wheelchair accessibility: Handycap parking easy access to door
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 1 Piece Breast Fill Up, Chicken Tenders & Fries, Fried Chicken
Gabbie Undercoffer
Perfect 1st time experience, the young gentleman at the drive thru had great manners, & food was fresh & hot! super fast service!
Food: 5
Service: 5
Gabrelle Undercoffer
Perfect 1st time experience, the young gentleman at the drive thru had great manners, & food was fresh & hot! super fast service!
Food: 5
Service: 5
Tara White (Nurse Terra)
This was the nastiest KFC experience I've had, since I ate at one in DETROIT. I don't know who purchased this franchise, but this is the last time I'll go here. The chicken had zero taste and that famous recipe...is GONE.
They close before 9 PM, and their website says their still open, they should rehire new staff for being to Lazy to take orders, if they don’t like their job, then get a different job but don’t ruin the company’s reputation. This is unacceptable!
Atmosphere: 1
Service: 1
Excellent service and delicious food
Atmosphere: 5
Food: 5
Service: 5
Great drive thru service. Food was hot and very tasty also not a long wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Fried Chicken, Chicken Sandwich, Mac & Cheese, Gravy
Chicken was WAY overcooked.Biscuits were like rocks. Mac & cheese had no taste. Besides that, it was ok. Btw, I paid $45 for a 12 piece bucket w/3 sides.
Atmosphere: 2
Food: 1
Service: 3
Had a sketchy interaction. Went through the drive thru and the old lady with red hair, blue name tag, took too long to give me my card back. I am unsure what took her so long to give me back my card but as someone who used to work in fast food as a young adult, there was never a need to keep someone else's card, if there are issues with the receipt printer. I went ahead and locked my card. I think people should not trust this location if you are paying with anything other than actual physical cash.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fried Chicken
Went there there this evening got all the way home to martinsburg the fries were redropped they were hard couldn't eat them the spicy chicken sandwich was hard the food had definitely been sitting awhile we asked for extra pieces of chicken to put in famous bowl they added on and extra 5 pieces of chicken and ask for side if gray that we didn't even get the chicken was an extra 15 dollars in our bill that we didn't want so we will not be going back there I stopped going cause it was not that good of a place it's been yrs thought we would give it a try so ya nope no more
Tonight was the last time I came to KFC in Charles Town. We placed an online order to be picked up at 8:50. I showed up to one of the entrances locked so I assumed they were closing, but I was due to pick up an already paid order…so I went through the order speaker to check. I was told to wait in the front and that they’d bring my food out. Everything was fine until I got home to find my order was incomplete.
I immediate went back to KFC which is only 5min from our place. I arrived before 930 to be told “I personally packed that order and I counted the pieces.” I received 8 pieces and ordered 12, so Idk wth she was paying attention to because it wasn’t filling my order right. I was told that they no longer had chicken, this was before 9:30 and closing time is at 10. My complaint is about me paying for something and not receiving my full order, then to show up and be told there’s no more chicken when there’s still 30 min to closing time. I get it, they were tired and were ready to go home, but you are employees at this establishment and get paid to work here and customers like me come and spend money and expect to get what we pay for. I’m pretty sure KFC is expecting for its doors to be open until 10PM like it says online. This is why Chick-fil-A is so successful. I had not been to KFC in years and unfortunately tonight was the last time, and it reminded me why we never eat out and always eat at home!
Atmosphere: 1
Food: 5
Service: 3
Got the 4pc for 10$ it looked like it was cooked a week ago barley worm
Food: 1
Service: 4
Two weeks ago my wife & I went thru their drive thru. Ordered a 3 piece meal original recipe with French fries & Cole slaw & a 3 piece meal extra crispy with french fries & Cole slaw. Got home, no Cole slaw in either meal. Yesterday (Mother’s Day 2024) went thru the drive thru again. Ordered the same thing as before. After sitting at the window for 5 minutes, was asked to pull over into a parking spot. Waited another 10 minutes. Female associate finally came out with our order but took it to the wrong car. Luckily the lady in the other car was honest & told the associate she wasn’t waiting on an order. Associate then brought order over to our car. I handed the order to my wife & told her to check & make sure we got ff’s & Cole slaw. Seemed like everything we ordered was there so we left. When we got home we found that both orders were extra crispy (remember we ordered one extra crispy & one original recipe). Talking to my son & he said he & his family went thru their drive thru a couple weeks ago. Waited at the menu board for someone to take his order but no one ever responded. He finally said “Hello!” & a female voice rudely responded “What?!”. He responded “F**kin’ nothing now!” & drove across the street to Popeye’s. Neither of us will ever go back.
I would like to express my gratitude towards the manager at this location! There was a mix-up with our order, which I had placed online and picked up in person. Upon arriving home, I realized that instead of 3 pieces, I only received 2. I immediately called the store and spoke with the manager, Jen. She was incredibly kind and honest about the mistake, which I completely understood. Jen handled the situation professionally and offered to correct the error if I could return to the store that day or at another convenient time. This is a prime example of exceptional customer service.
Vegetarian options: Please, I would love for KFC eventually include vegetarian options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Restaurantji Recommends
Pulled in at 830 and the doors were already locked.
Service: 1
Food was freshly made when ordered
Parking: Plenty of parking
Kid-friendliness: Kids minue available
Wheelchair accessibility: Handycap parking easy access to door
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 1 Piece Breast Fill Up, Chicken Tenders & Fries, Fried Chicken
Perfect 1st time experience, the young gentleman at the drive thru had great manners, & food was fresh & hot! super fast service!
Food: 5
Service: 5
Perfect 1st time experience, the young gentleman at the drive thru had great manners, & food was fresh & hot! super fast service!
Food: 5
Service: 5
This was the nastiest KFC experience I've had, since I ate at one in DETROIT. I don't know who purchased this franchise, but this is the last time I'll go here. The chicken had zero taste and that famous recipe...is GONE.
Atmosphere: 1
Food: 1
Service: 1
Loading...