The plus sized white and black girls were both rude and very slow. It was 7:20-7:55 sept 21st the normal sized girl with glasses was the only nice one but sadly the coffee tasted like burnt popcorn and the big ones complained and gave dirty looks constantly. Food was good the big white girl almost gave me the wrong order twice and kept yelling/ carrying on with her other bigger friends. The normal sized girl with glasses brought us the correct order and was very nice.
Atmosphere: 1
Food: 5
Service: 3
Tom Taylor
Tried to pass off old as hell donuts and had no clue to refund just the donuts. Had to refund the drink as well then repurchase it. Stay away from this place.
Keishia H
The drive thru is a tight fit for medium sized vehicles. My frappacino was almost completely melted and the lady practically threw it in my hand. But it tasted decent and she was nice when she spoke.
Atmosphere: 3
Food: 2
Service: 3
Joey Durant
Very fast service and delicious food
Atmosphere: 5
Food: 5
Service: 5
Abby Ranson
Placed a mobile order on my phone… arrived at the drive thru order screen and was instantly told “ you’re gonna have to wait awhile that’s rude” when I said I have a mobile order. No cars in front or behind me. Or in the parking lot.. ok fine. Get to the window and employee advised me her manager advised HER it is not allowed and rude for customers to place orders so quickly to arriving…before I was even offered a receipt. It was one donut, order of bacon, & a coffee, the manager proceeded to tell me infront of my daughter i was rude and disrespectful for placing it on my phone but it was allowed, when i expressed how disrespectful it was infront of my child she just didn’t have anything to say other than why i was disrespectful for using the mobile app Dunkin’ offers.
Sharon Bonelli
They can't hear on the intercom contually asking for the same info you just gave. Not friendly at all forgot my husband's coffee luckily didn't drive away. They didn't give any napkins. Just not very friendly experience won't go there again.
Atmosphere: 2
Food: 2
Service: 1
Tiana Stockton
I love their coffee
Amelia Bowers
Every single time I come here they make something wrong, I physically can’t understand how that’s possible. I always order the “sweet black pepper snacking bacon” or when it’s changed for the season the spicy one, but somehow they always manage to forget the sugar. It’s sweet black pepper bacon, which is 3 ingredients. Bacon, pepper, and sugar. How can they consistently forget the sugar. I come here probably once every 2 months when I’m in a crunch as it’s the closest food place near me. I always account for having to go though the drive through twice as I’ve never had them actually make the three ingredient order correctly. I go to the Duncan in kcity consistently and they always make it correctly. Make it make sense.
Luke Kleman
I gave them 3 chances I use to stop their every morning for just a regular cup of coffee and idk what has changed there but every coffee I get taste old and bitter, won’t be going to that one anymore
Wanlada B
Drive-thru only and hard to drive if you have large size vehicles
No parking
Early morning will have a long line use mobile order if you can :)
Parking: NO parking drive-thru only and it hard to navigate, many people already hit the curbs
I've been going to Dunkin donuts since they opened on Oakwood. And this is the first time i have encountered rude behavior by the young lady at the first window who took my order and collected my money for items I ordered. There needs to be more emphasis on customer service best practices and emotional Intelligence.
Atmosphere: 3
Food: 5
Service: 1
Jeff Davis
To tight of a order lane
Leslie M. Lewis
My first experience with Dunkin' and safe to say it wasn't at all what I had in mind. Staff was rude. I ordered hashbrowns, they were soggy, stuck together and overall disgusting. Just highly disappointed.
The plus sized white and black girls were both rude and very slow. It was 7:20-7:55 sept 21st the normal sized girl with glasses was the only nice one but sadly the coffee tasted like burnt popcorn and the big ones complained and gave dirty looks constantly. Food was good the big white girl almost gave me the wrong order twice and kept yelling/ carrying on with her other bigger friends. The normal sized girl with glasses brought us the correct order and was very nice.
Atmosphere: 1
Food: 5
Service: 3
Tried to pass off old as hell donuts and had no clue to refund just the donuts. Had to refund the drink as well then repurchase it. Stay away from this place.
The drive thru is a tight fit for medium sized vehicles. My frappacino was almost completely melted and the lady practically threw it in my hand. But it tasted decent and she was nice when she spoke.
Atmosphere: 3
Food: 2
Service: 3
Very fast service and delicious food
Atmosphere: 5
Food: 5
Service: 5
Placed a mobile order on my phone… arrived at the drive thru order screen and was instantly told “ you’re gonna have to wait awhile that’s rude” when I said I have a mobile order. No cars in front or behind me. Or in the parking lot.. ok fine. Get to the window and employee advised me her manager advised HER it is not allowed and rude for customers to place orders so quickly to arriving…before I was even offered a receipt. It was one donut, order of bacon, & a coffee, the manager proceeded to tell me infront of my daughter i was rude and disrespectful for placing it on my phone but it was allowed, when i expressed how disrespectful it was infront of my child she just didn’t have anything to say other than why i was disrespectful for using the mobile app Dunkin’ offers.
They can't hear on the intercom contually asking for the same info you just gave. Not friendly at all forgot my husband's coffee luckily didn't drive away. They didn't give any napkins. Just not very friendly experience won't go there again.
Atmosphere: 2
Food: 2
Service: 1
I love their coffee
Every single time I come here they make something wrong, I physically can’t understand how that’s possible. I always order the “sweet black pepper snacking bacon” or when it’s changed for the season the spicy one, but somehow they always manage to forget the sugar. It’s sweet black pepper bacon, which is 3 ingredients. Bacon, pepper, and sugar. How can they consistently forget the sugar. I come here probably once every 2 months when I’m in a crunch as it’s the closest food place near me. I always account for having to go though the drive through twice as I’ve never had them actually make the three ingredient order correctly. I go to the Duncan in kcity consistently and they always make it correctly. Make it make sense.
I gave them 3 chances I use to stop their every morning for just a regular cup of coffee and idk what has changed there but every coffee I get taste old and bitter, won’t be going to that one anymore
Drive-thru only and hard to drive if you have large size vehicles
No parking
Early morning will have a long line use mobile order if you can :)
Parking: NO parking drive-thru only and it hard to navigate,
many people already hit the curbs
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Doughnut
Restaurantji Recommends
Old dry donuts. Unfriendly rude staff..
I've been going to Dunkin donuts since they opened on Oakwood. And this is the first time i have encountered rude behavior by the young lady at the first window who took my order and collected my money for items I ordered. There needs to be more emphasis on customer service best practices and emotional Intelligence.
Atmosphere: 3
Food: 5
Service: 1
To tight of a order lane
My first experience with Dunkin' and safe to say it wasn't at all what I had in mind. Staff was rude. I ordered hashbrowns, they were soggy, stuck together and overall disgusting. Just highly disappointed.
Atmosphere: 1
Food: 1
Service: 2
Best cold mochas!!
Atmosphere: 5
Food: 5
Service: 5
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