Firehouse Subs Kanawha City

The employees we encountered were very polite and helpful. I ordered my sandwich gluten free, and the man making my sandwich made a point of asking if it was an allergy or not. Food was good and came out pretty quickly given that the sandwiches are made to order and toasted.

Food: 5

Service: 5

Great food and staff highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Walked in to pick up an online order. This guy finished serving the woman at the register then walked over to the soda machine and got himself a drink. No biggie, it’s hot. But then, he walked back into the kitchen, folded out this step ladder, pulled out his phone, and sat in my line of sight for like 8 minutes before walking over and helping me. Really made me angry because I could see my food sitting on the counter the whole time. He just needed to hand it to me.

Atmosphere: 1

Food: 2

Service: 1

Worst firehouse experience we have ever had. 30 minutes to get food after ordering. Food was wrong as well. Staff didnt care at all

Atmosphere: 1

Food: 1

Service: 1

The restaurant is always clean, the staff is always friendly and the food is fresh and delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian, Hook and Ladder Sub, Philly Cheese Steak, Smokehouse Beef \u0026 Cheddar Brisket

great deal and great service. food was ready and waiting when I got there

Atmosphere: 5

Food: 5

Service: 5

While traveling home to Ohio, from an out of state trip, we stopped for a quick dinner. There were no patrons in the restaurant. So they were far from busy. We had 6 sub orders. And spent $90! 3 were meatball subs and all three subs were extremely dry to where I asked the employee if it should come with sauce - to which he replied it did have sauce. No, no it did not and the meatballs appeared to be 3 days old. I had to ask for a side of sauce and he brought us such a small amount we couldn’t even use for all three subs. At that point it was clear he didn’t want to assist. Disappointed. Sadly, I would not recommend. And I never leave reviews.

Atmosphere: 3

Food: 1

Service: 1

Need to buy something to use the bathroom

Atmosphere: 4

Food: 4

Service: 4

This brisket sub was GOOD AS HELL!! Never had firehouse before now but I will be back

Atmosphere: 5

Food: 5

Service: 5

I had enough points for a freebie large & it was fantastic! Got it Friday after work & didn't eat it immediately but warmed it up.
It was great! Topping fresh good amount of cheese! Just a great way to end a week! Thanks!

Atmosphere: 5

Food: 5

Service: 5

DO NOT YELL AT ME WHEN I WALK IN THE DOOR.

I do not care if you say hello to me. I just want a sandwich.

Firehouse is aggressively mid for the price point. It's the classic corporate food chain who asks "how can we cut costs on food quality as much as humanly possible, approaching but not crossing the line of inedibility?"

I would never eat here if it weren't walking distance from my workplace. The meat tastes artificial and sloppy. Way way too much mayo/condiments to the point where it's almost gross.

wElCoMe To FiReHoUsE!!1!

Atmosphere: 2

Food: 2

Service: 2

I’m not lying when I say this, that may have been one of the best sandwiches that I’ve ever eaten. The girl working told me that she had just made fresh meatballs & I could absolutely tell while eating it. I’ll definitely be back to this location!

Atmosphere: 5

Food: 5

Service: 5

It's ok. I got the steamer as is on wheat. It was medium size with a small drink and cookie combo. It cost me nearly $15.
I had that same sandwich years ago. It was good the and now I wish I didn't get it.. I feel like I wasted money and I would have taken it back if I didn't have to be back so soon. That was my treat for the week lol The meat had a lot of fat on it nearly an inch . More fat than meat and it was not good. Brown mustard I couldnt taste.
Service was fine. They were nice and patient enough. I asked for an extra pickle. They forgot. It was clean quiet. I won't go back.

Atmosphere: 4

Food: 1

Service: 4

Order two subs @ 14.29 each 1st one Hook and ladder was so soggy it was a mess and couldn’t even eat it well the 2 nd one was Italian and it was just as bad and then we said no tomatoes and they were on there needless to say my wife was able to eat hers because she is allergic to tomato ! Total of 33.56 down the drain we will not be back

Atmosphere: 2

Food: 1

Service: 2

Lunch today was awful ? bread was wet/ soggy and over priced. Never again.

Food: 1

Service: 1

Recommended dishes: Club on a Sub Combo, Chips