At Patrick st in Charleston WV on 5/23/25, I drove to the pickup window, waited for almost 10 minutes to be acknowledged, and when the lady came to the window and asked if I had ordered, I replied that I wasn't sure if they were still open so I hadn't ordered yet. She mumbled something, sighing for effect and walked away and never came back. That rude grunt has been there for a few years and every single time I've had to deal with her she's been totally nasty and inconsiderate. After tonight I won't have to worry about that ignorance again because I'll never go back except maybe to just mess with her for the sole purpose of getting on her nerves and it would be hilarious and fun for me
Dave Allison
We went thru the drive tru. But the girl workin was hot and made the wait a much better experience.
Billy K (Billy Keister)
Honestly the best pizza place around, not because there Pizza is the best it's good but nothing crazy. What makes this place different is the staff.
The delivery driver drove to me not once, not twice, but 3 times to ensure that we got my son's pizza box.
My son has a few special needs. Basically it meant a lot to him that we supported him by getting him HIS pizza box that he made for a school fundraiser. The delivery driver made damn sure we did too, there were some mixups back at the store which totally makes sense I am sure they were slammed, not complaining, but praising how on what must have been a hectic night the driver and the staff made sure we got that darn box.
We usually get the same driver who drives a truck and is husky not sure his name, but my kids love him. He always is friendly, just a super cool human being.
Anyways just saying that the staff at this store is top notch and if there Upper management does not give them a reward in the next 30 days they should be fired and hire new upper management. Lol halfway joking but I will check in to make sure they got some kudos for making box night a success at least at my house. If you guys did not do anything for them, I will. I will also give them the option to get a new job where they will be appreciated at another local place as I know a good bit of GM's in this area.
Melissa A.
They constantly mess up orders. I had an order messed up. I called they were very nice said no problem we will remake it for you at no charge. Today I called in the remake, they told me 15-20 minutes for it to be ready. I show up in 15 and wait the next 18 minutes on my order. They didn't even start it until I was supposed to be picking it up.
Amy Anderson
I ordered delivery today from work and I got I always opt into the emails to track the status of my order. Today I got an email that said my order was delivered at 11:30am. Never been delivered. I sat on hold for 20 minutes and I decided to go over to Marcos to talk to someone in person. I ran in to the delivery lady and she said they close out their delivery tickets to keep their delivery times down. My food was delivered an hour and a half later after I had ordered. I understand being installed but do better Marcos. I will never order from this place again. Bread is soggy, my chicken isn't hot. Not satisfied.
Bryan Wright
We have always loved Marcos.
Terry Hamm
If I can't see the correct prices on the maps menu listing, I won't order. ... no, I don't want to follow links to giving you my email or credit card. Business Fail. Little Ceasars wins!
Aurora Butler
To put it as simple as possible.
I damn near came.
Lisa Smith
Great pizza but the people u have to attempt to communicate with almost make it not worth it! The lady working drive through tonight is just nasty. Her attitude definitely needs adjusting. If she worked for me i imagine it wouldn't be long until she found herself in the unemployment line. We the customers are who make it happen. No customers means no sales. No sales means no staffing hours. No hours means no money on whats probably already a lousy check. All that really Means.... You just went from balling on a budget to boostin at the Dollar tree!
Atmosphere: 1
Food: 5
Service: 1
Renae Webb
Papa John's was always my favorite pizza... That was until I had Marco's!! They have the absolute BESSSSSST crust and pizza sauce. If ur in the mood for pizza i highly recommend u take a trip to Marcos!!! #BesssssstPizzaInTown 🍕
Parking: There's plenty of parking. Handicap spots are also available.
Wheelchair accessibility: I did see handicap parking available and a handicap ramp while i was driving through the parking lot to the drive through.
Salad fresh af and always is. Pizza is a go to, guaranteed to be good. Thanks yall!
Food: 5
Joshua Fox
Isn’t the same since owners sold store back in 2022 , food isn’t the same , cleanliness is lacking. Wish Tim & Paula didn’t sell! What’s a shame .
Atmosphere: 1
Food: 1
Service: 1
Christopher Batog
Out of the three times I have ordered pizza none of them have been correct. The latest order was supposed to be a large two topping pizza but since they were out of one of the toppings they decided to substitute it with nothing. But to make up for that they made sure that only the inside 1/4 of the pizza actually had cheese on it. I am impressed by how terrible of a job they do. It must take a lot of hard work to be that terrible at your job, maybe they have a training program and a monthly contest for the worst employee. If possible I would give them all zero's. Do not recommend stay as far away as possible.
Atmosphere: 1
Food: 1
Service: 1
Mike McDonald
I have been to New York and tried their pizza. Marcos is similar and very good
Atmosphere: 4
Food: 5
Service: 5
Shawn Harbison
Beat pizza i have had in charleston WV. Everything was a 5
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nugget, Deluxe, Italian Chef Salad, Cheese Sticks, Pepperoni and Sausage Pizza, Deluxe Pizza, Steak Pizza Bowl, Chicken Club, Pepperoni Magnifico, Breadsticks
At Patrick st in Charleston WV on 5/23/25, I drove to the pickup window, waited for almost 10 minutes to be acknowledged, and when the lady came to the window and asked if I had ordered, I replied that I wasn't sure if they were still open so I hadn't ordered yet. She mumbled something, sighing for effect and walked away and never came back. That rude grunt has been there for a few years and every single time I've had to deal with her she's been totally nasty and inconsiderate. After tonight I won't have to worry about that ignorance again because I'll never go back except maybe to just mess with her for the sole purpose of getting on her nerves and it would be hilarious and fun for me
We went thru the drive tru. But the girl workin was hot and made the wait a much better experience.
Honestly the best pizza place around, not because there Pizza is the best it's good but nothing crazy. What makes this place different is the staff.
The delivery driver drove to me not once, not twice, but 3 times to ensure that we got my son's pizza box.
My son has a few special needs. Basically it meant a lot to him that we supported him by getting him HIS pizza box that he made for a school fundraiser. The delivery driver made damn sure we did too, there were some mixups back at the store which totally makes sense I am sure they were slammed, not complaining, but praising how on what must have been a hectic night the driver and the staff made sure we got that darn box.
We usually get the same driver who drives a truck and is husky not sure his name, but my kids love him. He always is friendly, just a super cool human being.
Anyways just saying that the staff at this store is top notch and if there Upper management does not give them a reward in the next 30 days they should be fired and hire new upper management. Lol halfway joking but I will check in to make sure they got some kudos for making box night a success at least at my house. If you guys did not do anything for them, I will. I will also give them the option to get a new job where they will be appreciated at another local place as I know a good bit of GM's in this area.
They constantly mess up orders. I had an order messed up. I called they were very nice said no problem we will remake it for you at no charge. Today I called in the remake, they told me 15-20 minutes for it to be ready. I show up in 15 and wait the next 18 minutes on my order. They didn't even start it until I was supposed to be picking it up.
I ordered delivery today from work and I got I always opt into the emails to track the status of my order. Today I got an email that said my order was delivered at 11:30am. Never been delivered. I sat on hold for 20 minutes and I decided to go over to Marcos to talk to someone in person. I ran in to the delivery lady and she said they close out their delivery tickets to keep their delivery times down. My food was delivered an hour and a half later after I had ordered. I understand being installed but do better Marcos. I will never order from this place again. Bread is soggy, my chicken isn't hot. Not satisfied.
We have always loved Marcos.
If I can't see the correct prices on the maps menu listing, I won't order.
... no, I don't want to follow links to giving you my email or credit card.
Business Fail. Little Ceasars wins!
To put it as simple as possible.
I damn near came.
Great pizza but the people u have to attempt to communicate with almost make it not worth it! The lady working drive through tonight is just nasty. Her attitude definitely needs adjusting. If she worked for me i imagine it wouldn't be long until she found herself in the unemployment line. We the customers are who make it happen. No customers means no sales. No sales means no staffing hours. No hours means no money on whats probably already a lousy check. All that really Means.... You just went from balling on a budget to boostin at the Dollar tree!
Atmosphere: 1
Food: 5
Service: 1
Papa John's was always my favorite pizza... That was until I had Marco's!! They have the absolute BESSSSSST crust and pizza sauce. If ur in the mood for pizza i highly recommend u take a trip to Marcos!!! #BesssssstPizzaInTown 🍕
Parking: There's plenty of parking. Handicap spots are also available.
Wheelchair accessibility: I did see handicap parking available and a handicap ramp while i was driving through the parking lot to the drive through.
Food: 5
Service: 5
Recommended dishes: Deluxe Pizza, Breadsticks
Restaurantji Recommends
Salad fresh af and always is. Pizza is a go to, guaranteed to be good. Thanks yall!
Food: 5
Isn’t the same since owners sold store back in 2022 , food isn’t the same , cleanliness is lacking. Wish Tim & Paula didn’t sell! What’s a shame .
Atmosphere: 1
Food: 1
Service: 1
Out of the three times I have ordered pizza none of them have been correct. The latest order was supposed to be a large two topping pizza but since they were out of one of the toppings they decided to substitute it with nothing. But to make up for that they made sure that only the inside 1/4 of the pizza actually had cheese on it. I am impressed by how terrible of a job they do. It must take a lot of hard work to be that terrible at your job, maybe they have a training program and a monthly contest for the worst employee. If possible I would give them all zero's. Do not recommend stay as far away as possible.
Atmosphere: 1
Food: 1
Service: 1
I have been to New York and tried their pizza. Marcos is similar and very good
Atmosphere: 4
Food: 5
Service: 5
Beat pizza i have had in charleston WV. Everything was a 5
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nugget, Deluxe, Italian Chef Salad, Cheese Sticks, Pepperoni and Sausage Pizza, Deluxe Pizza, Steak Pizza Bowl, Chicken Club, Pepperoni Magnifico, Breadsticks
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