Subway
1605 Kanawha Blvd W, Charleston
(304) 344-3449
Recent Reviews
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Very rude staff.
Service: 1
Upon entering establishment I was needing to use restroom, employee who identified herself as Heather tells me paying customers only can use restroom and obviously became upset when i headed towards the restroom, I advised her that I will be placing order although I need to use restroom. After using restroom I placed an order, realizing I had left My wallet in car. I told her that I need to retrieve my wallet she yells as I'm heading toward the door i" if you don't come back in never come back to this store!" I turned around and replied I need to get my wallet. Upon reentering the store I mentioned that her rudeness was unacceptable and requested to speak to the manager she raises her voice for the 3rd time I am the manager! I asked for her supervisor and she says her number is on the door
I called Joy Burfer from instead the store with no response a voice mail was left requesting a call back. We will wait and see.
This incident was completely avoidable if at first she listened to me as I needed to use the restroom instead she displayed hostile environment as in raising her voice and continued several times including never come back to this restaurant. I did attempt to deescalate the situation mentioning " look we both maybe having bad morning " she.continued everyone says they going to order or will be back in with again raised voice. Unfortunately near the end she brought me out of character forcing myself to raise my voice after explaining several times my predictament.
Her name she says is Heather.
If this is the environment and suggested behavior of an employee yet a manager then Subway you really need to look at yourself. As for thus inparticular subway, I will never ever order here again and yes will NOT recommend this inparticular restaurant
Rick Unik
Atmosphere: 1
Food: 3
Service: 1
Always was a big fan of sub way great quick bite to eat even when thier busy
Atmosphere: 5
Food: 5
Service: 5
Ordered two 12-in subs one a pizza sub one a tuna sub and they gave me a meatball and tuna they corrected it in the store I get home and the tuna sandwich is not in the bag so I get to the store and the tuna is remade but there's so much tuna on it that it's not edible it's nasty it's like did they put extra tune on it just to make the Sandwich nasty so annoyed and the manager says oh it's just a honest mistake that's two mistakes so now I'm not eating my sandwich so really Subway just robbed me cuz it's that nasty technically I should be asking for a full refund this Subway sucks I definitely won't be back
Atmosphere: 1
Food: 1
Service: 1
Very clean, nice staff, and efficient.
Atmosphere: 5
Food: 5
Service: 5
charged my card then said it didn't go thru. I showed them on my phone that it did go thru but wouldn't give me my food. i was told it would put my money back on my card and never did manager told me to come back and would give me food or my money back. so after a 3rd trip she says i have to bring a copy of my bank statement. I'm sur its no big deal to them but that's 2 to 4 subs a week the will lose a sale on.
Atmosphere: 2
Food: 4
Service: 1
I ordered a sandwich for home delivery. The sandwich was great and so were the cookies but I did not recieve the Coke I ordered with my meal.
Food: 5
I highly recommend going to Subway if they have really good food there which we all know just know what you want when you get there because the girl there rode her eyes at my daughter when my daughter got nervous and didn't want to tell her what she wanted and the girl laughed about it when she wrote her eyes at her I didn't think that was really nice but she made good food just she's bad customer service skills but so good place to go I highly recommend it
Will not go there anymore since I found out there are several child molestors working there
Very good foodGreat service, just a little more meat woukd b great but its worth ut
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Black Forest Ham Sandwich, Cookies, Rotisserie
Restaurantji Recommends
Driving Chicago to Raleigh, stopped here for lunch. Very friendly and great service.
Atmosphere: 5
Food: 5
Service: 5
Driving Chicago to Raleigh, stopped here for lunch. Very friendly and great service.
2 sandwich's totalled $31.00...
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Egg
The sub's were made completely wrong. Went in to have them fixed and they were nice but we were hungry so I didn't have them fixed right. They added my lettuce to mine and cut the other but my bread was incorrect toppings missing and neither was toasted as should have been. Instead of Italian herbs and cheese bread I ended up with plain white. But we were hungry so we just ate them
Atmosphere: 5
Food: 1
Service: 4
The sub's were made completely wrong. Went in to have them fixed and they were nice but we were hungry so I didn't have them fixed right. They added my lettuce to mine and cut the other but my bread was incorrect toppings missing and neither was toasted as should have been. Instead of Italian herbs and cheese bread I ended up with plain white. But we were hungry so we just ate them
Atmosphere: 5
Food: 1
Service: 4
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