First experience at a Dairy Queen today, ever. They messed up our food, which is whatever. happens. But the guy who was managing the window was not friendly at all and handed me a drink covered in soda. Girl who was running the ordering headset was great, but they need to take that guy off the window cause experience went immediately downhill. We’ll just stick to BK. :P
Atmosphere: 1
Food: 1
Service: 1
Roy Winharte
What an amazing little DQ. Excellent people, excellent food, excellent experience. Everyone looked as if they enjoyed working there and really wanted to deliver great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Sticks, French Fries, Onion Ring
Autumn Lover
It was just me so service was OK and uncomplicated. Three of the six chicken "strips" I ordered were a joke. 3 were a normal size, but the other 3 were not much bigger than nuggets. Sad for how costly the basket is. Just a few fries and the toast wasn't toasty at all, just a soggy slice and not a spread of butter to be found. Sad. Windows were filthy. I'm from ne Ohio so luckily this isn't my go-to for DQ.
Atmosphere: 3
Food: 3
Service: 5
Aj Shahan
Super nice employees great service ?
Parking: Pretty decent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers
Karen Burnswick
bad customer service
Atmosphere: 1
Food: 1
Service: 1
Big E
We called the Elkins store and let them know that the blizzard we ordered was made incorrectly. The worker stated she made it and has worked there for 30 years and it was made correctly. Thank you for not fixing my complaint and I hope the owner of the Franchise realizes why he's lost our Business.
Food: 1
Service: 1
Montana Darlington
the WORST fast food place i have EVER been to.i come here 1-2 times a week and every time my order has been completely butchered. a bunch of high school kids who are lacking brain cells.
Atmosphere: 1
Food: 1
Service: 1
Patience Claypool
Chaotic atmosphere. Girl eating an icecream while behind the counter, my cone was dipped in a way it just tried sliding off I think usually they barely touch the actual cone while dipping to stop that from happening. Manager yelling they need to communicate and answer when wearing a headset, causing a couple people to roll their eyes when behind that counter definitely needed help. I've worked fast food and I've been management, there was know "flow" here in the workers. I don't think a single worker there besides management was older than 18.
Parking: Entrance and exit is a bit strange especially with how the drive thru is set up, we got trapped in the parking spots because the drive thru line was so long.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Banana Split
Joe Forinash
Brand Standards and cleanliness are not a priority for the Elkins Dairy Queen. Neither is any form of customer service. The young man who was at the cashier station walked away as soon as a girl that he was fighting with came in the store. He came back to the register three times but she was still there so he walked away again. After almost 7 minutes of standing there without anyone acknowledging that there was a line 5 people deep, the annoyed and unwashed "manager" James walked over and rudely dealt with those of us in line. The man needs to bath and brush his hair more than once a week. You should also clean your store more than once a day. There was no where to sit as every table had some form of food left over on it and nothing had been wiped down. If I were an employee at this store and James was my "Manager" i would have walked out last night for the way that he was treating people. I am old school. You go to work to work, not stand around so i understand the frustration, but you dont get to talk to people the he does or treat employees the way he does. They are not employees. They are people and more than that, they are kids. If you cant handle the stressors of being in management then you need to find a new line of work because if I ever heard my kids managers speaking the way he was my kids would no longer work there. That man is toxic
Atmosphere: 1
Food: 1
Service: 1
Angela Kent
Ordered a meal. Get home. Have no fries. Also watching the ones taking the money making banana splits holding the bananas in their hands after handling money
My 8 year old says your place is the best and that nothing is better than dairy queen's gravy and fries. I called to see if they served gravy and they answered quickly! When we pulled up they gave us an extra gravy! We have been in Connecticut where dairy queens there do not have gravy ??Thank you Elkins DQ!!!
Atmosphere: 5
Food: 5
Service: 5
Becky Eckard
Great service and they're always
Atmosphere: 5
Food: 5
Service: 5
Margy Nelson
I went for a Ice Cream Cake and was trying to figure out which ones were what I needed it was the chocolate crunch cake. One of the Ladies helped she was very helpful and nice. I got a very pretty one I got them to write on it for me for a Birthday.I also got one of the Valentine's Day Cakes they had that was marked down that I wanted to try.Both cakes were delicious. ?The person that helped me I think was a Manager or Supervisor she was the Best very nice and helpful and she knew what they had in stock and gave me suggestions.Great place to go to. They are busy most of the time.
Atmosphere: 5
Food: 5
Service: 5
Theo Harris
Took my granddaughters out shopping and for a treat. They absolutely loved the kids meal and ice cream .
First experience at a Dairy Queen today, ever. They messed up our food, which is whatever. happens. But the guy who was managing the window was not friendly at all and handed me a drink covered in soda. Girl who was running the ordering headset was great, but they need to take that guy off the window cause experience went immediately downhill. We’ll just stick to BK. :P
Atmosphere: 1
Food: 1
Service: 1
What an amazing little DQ. Excellent people, excellent food, excellent experience. Everyone looked as if they enjoyed working there and really wanted to deliver great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel Sticks, French Fries, Onion Ring
It was just me so service was OK and uncomplicated. Three of the six chicken "strips" I ordered were a joke. 3 were a normal size, but the other 3 were not much bigger than nuggets. Sad for how costly the basket is. Just a few fries and the toast wasn't toasty at all, just a soggy slice and not a spread of butter to be found. Sad. Windows were filthy. I'm from ne Ohio so luckily this isn't my go-to for DQ.
Atmosphere: 3
Food: 3
Service: 5
Super nice employees great service ?
Parking: Pretty decent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers
bad customer service
Atmosphere: 1
Food: 1
Service: 1
We called the Elkins store and let them know that the blizzard we ordered was made incorrectly. The worker stated she made it and has worked there for 30 years and it was made correctly. Thank you for not fixing my complaint and I hope the owner of the Franchise realizes why he's lost our Business.
Food: 1
Service: 1
the WORST fast food place i have EVER been to.i come here 1-2 times a week and every time my order has been completely butchered. a bunch of high school kids who are lacking brain cells.
Atmosphere: 1
Food: 1
Service: 1
Chaotic atmosphere. Girl eating an icecream while behind the counter, my cone was dipped in a way it just tried sliding off I think usually they barely touch the actual cone while dipping to stop that from happening. Manager yelling they need to communicate and answer when wearing a headset, causing a couple people to roll their eyes when behind that counter definitely needed help. I've worked fast food and I've been management, there was know "flow" here in the workers. I don't think a single worker there besides management was older than 18.
Parking: Entrance and exit is a bit strange especially with how the drive thru is set up, we got trapped in the parking spots because the drive thru line was so long.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Banana Split
Brand Standards and cleanliness are not a priority for the Elkins Dairy Queen. Neither is any form of customer service. The young man who was at the cashier station walked away as soon as a girl that he was fighting with came in the store. He came back to the register three times but she was still there so he walked away again. After almost 7 minutes of standing there without anyone acknowledging that there was a line 5 people deep, the annoyed and unwashed "manager" James walked over and rudely dealt with those of us in line. The man needs to bath and brush his hair more than once a week. You should also clean your store more than once a day. There was no where to sit as every table had some form of food left over on it and nothing had been wiped down. If I were an employee at this store and James was my "Manager" i would have walked out last night for the way that he was treating people. I am old school. You go to work to work, not stand around so i understand the frustration, but you dont get to talk to people the he does or treat employees the way he does. They are not employees. They are people and more than that, they are kids. If you cant handle the stressors of being in management then you need to find a new line of work because if I ever heard my kids managers speaking the way he was my kids would no longer work there. That man is toxic
Atmosphere: 1
Food: 1
Service: 1
Ordered a meal. Get home. Have no fries. Also watching the ones taking the money making banana splits holding the bananas in their hands after handling money
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My 8 year old says your place is the best and that nothing is better than dairy queen's gravy and fries. I called to see if they served gravy and they answered quickly! When we pulled up they gave us an extra gravy! We have been in Connecticut where dairy queens there do not have gravy ??Thank you Elkins DQ!!!
Atmosphere: 5
Food: 5
Service: 5
Great service and they're always
Atmosphere: 5
Food: 5
Service: 5
I went for a Ice Cream Cake and was trying to figure out which ones were what I needed it was the chocolate crunch cake. One of the Ladies helped she was very helpful and nice. I got a very pretty one I got them to write on it for me for a Birthday.I also got one of the Valentine's Day Cakes they had that was marked down that I wanted to try.Both cakes were delicious. ?The person that helped me I think was a Manager or Supervisor she was the Best very nice and helpful and she knew what they had in stock and gave me suggestions.Great place to go to. They are busy most of the time.
Atmosphere: 5
Food: 5
Service: 5
Took my granddaughters out shopping and for a treat. They absolutely loved the kids meal and ice cream .
Atmosphere: 5
Food: 5
Service: 5
Good food. Good service.
Atmosphere: 5
Food: 5
Service: 5
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