Brought my daughter for ice cream. The Blue haired girl behind the counter told us they had no toppings and no cones. She also seemed amused to be telling us this. I will never go there again. Only gave it one star because there is a Dairy Queen next door that was excellent.
Elizabeth Betz
Every time I come to this location, they refuse to serve items from the baskin robins side of the store. They will also hold the drive thru to stop orders so that they can catch up but it actually perpetuates being backed up instead of clearing the line and releasing the back up.
This location needs managers with real management skills.
Food: 5
Service: 1
Karen Bailey
I went inside. I waited at the counter and no one came to get my order. So, I left - got in my car and went to the drive-thru. I gave my order “2 scoops of Pralines and Cream in a cup”. I pulled around and waited and waited - one person inside continued to bring up coffee drinks and other beverages. I looked inside and didn’t see anyone at the ice cream counter…..I finally pulled away and left. What is so sad is that Baskin-Robins has Fantastic ice-cream!! I am heartbroken. ?
F S
Out of strawberry smoothie but was able to substitute it for a mixed berry. Guy didn’t seem to friendly
Atmosphere: 3
Food: 5
Service: 3
J S
Out of strawberry smoothie but was able to substitute it for a mixed berry. Guy didn’t seem to friendly
Atmosphere: 3
Food: 5
Service: 3
Victoria Carmina
Completely out of everything that was ordered on door dash, and then exceptionally rude when told we were there foe pickup. Stating that they didnt have the order and then refused to acknowledge that we were the people who placed it until shown the app and drivers license. Not sure what i expected from a store out front of an xxx adult place but it was exactly the service i shouldve. Dont go. Do us a favor and shut down.
Atmosphere: 1
Food: 1
Service: 1
Daniel H
To the owner: give your employees back their tip jar. It is none of your god damn business to tell me I can’t tip for good
Atmosphere: 1
Food: 1
Service: 1
Stephen Divincenzo
Terrible customer service. I have to wait for 20 minutes just for someone to come and take my order. Then, after my order, it's takes them an additional 30 minutes just to make the items.
Eddie Alzugaray
Literally been in this store for about 30 minutes. I paid 15 minutes ago (took 15 to just pay)... now, I'm sitting here watching them serve the drive through people and not one person has scooped a single scoop of ice cream! We just complained, 5 minutes ago, still no scoop. Not a one. This place is like this EVERY TIME we come here. We give chances after every few months... still garbage. How are they still I'm business?? How has corporate not corrected this??
Peniamina Feleti
Horrible customer service.Just hire some more workers at BR. I thought it was going to change since my last visit which was about 4 months ago, but no. Same thing, I literally stood there for about 30 minutes just to get some service on the ice cream.
Waited 15 min. before someone waited on me. We’re taking care of call in customers that came in after me. Very disorganized.
Jeremy Mowen
The young lady was very professional treated my son very nicely he special needs so he has hard time to choose what auction he wants she was patient and caring offered him to try things first before he would make his decision this was our first visit definitely going to come back for more ice cream thank you
Shirley Corwin Wolf
Slow and was rude older last they're b4mgmt change few months back.
Jennifer Hogge
I went to order a container of ice cream to go. Three of three registers had signs that said next register please . A lady finally told me I could at this register but she could not help me. Four times I asked if anyone working could help me as I saw at least two other people in the back. All she kept saying was “I can’t help you” every time I asked if anyone could help me. I went across the street to DQ where they apparently do have employees who can help customers.Never going back!
Andi Burey
Lights are on and has employees inside but they said they “closed at 9” and everything says open till 10. So good job paying people to keep the lights on while not serving people
Brought my daughter for ice cream. The Blue haired girl behind the counter told us they had no toppings and no cones. She also seemed amused to be telling us this. I will never go there again. Only gave it one star because there is a Dairy Queen next door that was excellent.
Every time I come to this location, they refuse to serve items from the baskin robins side of the store. They will also hold the drive thru to stop orders so that they can catch up but it actually perpetuates being backed up instead of clearing the line and releasing the back up.
This location needs managers with real management skills.
Food: 5
Service: 1
I went inside. I waited at the counter and no one came to get my order. So, I left - got in my car and went to the drive-thru. I gave my order “2 scoops of Pralines and Cream in a cup”. I pulled around and waited and waited - one person inside continued to bring up coffee drinks and other beverages. I looked inside and didn’t see anyone at the ice cream counter…..I finally pulled away and left. What is so sad is that Baskin-Robins has Fantastic ice-cream!! I am heartbroken. ?
Out of strawberry smoothie but was able to substitute it for a mixed berry. Guy didn’t seem to friendly
Atmosphere: 3
Food: 5
Service: 3
Out of strawberry smoothie but was able to substitute it for a mixed berry. Guy didn’t seem to friendly
Atmosphere: 3
Food: 5
Service: 3
Completely out of everything that was ordered on door dash, and then exceptionally rude when told we were there foe pickup. Stating that they didnt have the order and then refused to acknowledge that we were the people who placed it until shown the app and drivers license. Not sure what i expected from a store out front of an xxx adult place but it was exactly the service i shouldve. Dont go. Do us a favor and shut down.
Atmosphere: 1
Food: 1
Service: 1
To the owner: give your employees back their tip jar. It is none of your god damn business to tell me I can’t tip for good
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. I have to wait for 20 minutes just for someone to come and take my order. Then, after my order, it's takes them an additional 30 minutes just to make the items.
Literally been in this store for about 30 minutes. I paid 15 minutes ago (took 15 to just pay)... now, I'm sitting here watching them serve the drive through people and not one person has scooped a single scoop of ice cream! We just complained, 5 minutes ago, still no scoop. Not a one. This place is like this EVERY TIME we come here. We give chances after every few months... still garbage. How are they still I'm business?? How has corporate not corrected this??
Horrible customer service.Just hire some more workers at BR. I thought it was going to change since my last visit which was about 4 months ago, but no. Same thing, I literally stood there for about 30 minutes just to get some service on the ice cream.
Restaurantji Recommends
Waited 15 min. before someone waited on me. We’re taking care of call in customers that came in after me. Very disorganized.
The young lady was very professional treated my son very nicely he special needs so he has hard time to choose what auction he wants she was patient and caring offered him to try things first before he would make his decision this was our first visit definitely going to come back for more ice cream thank you
Slow and was rude older last they're b4mgmt change few months back.
I went to order a container of ice cream to go. Three of three registers had signs that said next register please . A lady finally told me I could at this register but she could not help me. Four times I asked if anyone working could help me as I saw at least two other people in the back. All she kept saying was “I can’t help you” every time I asked if anyone could help me. I went across the street to DQ where they apparently do have employees who can help customers.Never going back!
Lights are on and has employees inside but they said they “closed at 9” and everything says open till 10. So good job paying people to keep the lights on while not serving people
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