Just waited 15 minutes for a coffee. Instead of sitting it up where everyone else's drinks should've been it sat for 6 minutes on a counter until I finally said something. There sure was alot of talking going on but none of it was with the customers waiting.
Atmosphere: 2
Food: 4
Service: 1
Triston McIntyre
I waited over a year coming 5 days a week on my way into work to develop an adequate sample size before leaving this review. If there were ANY other, decent or mediocre coffee shop in Spring Mills, this shop would (rightly) go out of business.
First, the service is atrociously slow, no matter which manager is onsite. I order the same thing every day: a hot or cold coffee with a single cream. Nothing fancy, should be doable in >2 minutes. Despite this, over the course of a year, it has taken on average over ten minutes to get a coffee, whether that is via drive through, walk-in, or even pre-ordering via the mobile app.
This store is staffed by kids and young folk, which is to be expected; however, nobody works or moves with any sense of purpose or urgency. That is a failure of management, along with the staff. The drive through regularly takes 10 minutes or more from entering the lane to getting a coffee - in part because the lovely people around here feel the need to order entire meals for families, but also in part due to the staffs lack of urgency for anything. For reference, chick-fil-a has a 2-minute benchmark from point of order to hand off. 10 minutes for a coffee (or more) isn’t acceptable.
Beyond that, I have used the mobile app to order when I’m more than 5 miles out, because I am on my way to get to work on time, and I know the drive thru is atrociously slow. Regularly, I come in and my drink isn’t ready; the staff don’t make themselves available to people waiting in-store, and often the drink is straight wrong: for example, recently I ordered a plain ice coffee with one cream. When I arrived, the order was ready…but with no ice. I tried to get the attention of staff which took a couple minutes, and when I pointed out that it had no ice, the staffer then insisted he needed to adjust the cream due to adding the ice. I had to interrupt him and tell him to just leave it as is, give me ice, because I was now late for work.
The drive thru staff are unpleasant, dead pan voiced, and often rude. For instance, when I ordered a drink for in store pick up but had to go through the drive through, the window worker was very rude and said “you ordered this for in store, not drive through” and didn’t want to give me the drink at the window, despite the drink being ready and five feet away.
Management needs to show leadership and train staff to actually care about anything, even if people don’t feel like working there matters. The service is deplorable along with the attitudes and vibes. It shouldn’t be normal to expect, and endure, a miserable experience to get a basic coffee every day before work. I hate Starbucks but I’d pay their premium if there were one next door.
Be better.
Atmosphere: 1
Food: 1
Melinda Woodall
Ehian B, thank you for giving my husband and I exceptional Service, despite you being left alone in the store while your other two fellow employees were sitting outside in the back smoking for over 20 minutes while you helped us with our ice cream order. Our Sundays were wonderful . I appreciate the extended offers of service despite you having other customers come In after us. Good job and I wish you the best in life.
Atmosphere: 5
Food: 5
Service: 5
Gavin Hockett
Closest Dunkin and we typically go 10+ minutes out of our way to avoid this one. No matter how many times we try to give them a chance, they consistently take forever, get orders completely wrong, and have no customer service. They also constantly have an unclean interior, with no wet floor signs out, causing an easy slip to happen. Go to any other Dunkin location if you can.
Atmosphere: 1
Food: 1
Service: 1
Daymeion Sell
Consistently wake up wraps taste like oven cleaner also the drinks are never made correct. If you work here you ought to be ashamed of yourself or something. How can you serve contaminated food and half assed drinks. I reckon I could make a better wrap at home. You’re better off making your own food at home. Why waste money just to be POISONED.
Atmosphere: 1
Food: 1
Service: 1
Chaney Williams
They can’t figure it out at this location.
Atmosphere: 1
Food: 3
Service: 1
Pinkbows Galore
Rude, the girl that looks like she just rolled out of bed and didn't comb her hair is flat out rude with no social skills. Pulled up in the drive through. No hi, no your amount is, no nothing. Just took my card and kept slipping it. Still didn't say nothing until I spoke to her then she said her machine was having issues. Someone came and helped her. She gave me my food and no thank you for coming, bye just hands me my food and walks off. I'm not sure if this can be taught but just get someone else at the window. No expecting a conversation but at least a total amount so I know what I'm paying for and maybe a hi.
Atmosphere: 1
Food: 1
Service: 1
Top Tier Dog Training
Clean, great food and coffee.
Atmosphere: 5
Food: 5
Service: 4
Terri Maffett
This store is ridiculously slow. I waited 15 minutes for them to prepare an order with 2 ice creams and a prepackaged pint of ice cream for doordash. There's no reason out should take so long.
Service: 1
Kerstin Kirby
This is so close to my house so it would be so sweet if it were remotely acceptable in any way. Not a single employee cares about any aspect of their job. The lines are long, the wait is long, the food and drinks are mid to inedible. The orders are almost always wrong and the best part is that nobody cares and they basically tell you that. Terrible attitudes and stank face.
We ordered at the drive-thru and waited while they served two other cars. When we got up to the window they told us they did not have any Baker's choice donuts, they did not have any white cream donuts at all. We substituted jelly donuts. After waiting several minutes, they come back to the window and told us they only had one jelly doughnut in the whole store. This wasn't at closing time it was at 11:30 in the morning. Do better Dunkin!
Matthew Messersmith
Sat for 15 minutes to get 3 single scoop ice creams and they got each one wrong....worst Dunkin along 81.
Atmosphere: 1
Food: 1
Service: 1
Cecilia Trible
I order the same thing every time, and it is always hit or miss, mostly miss, that I get what I ordered. Medium frozen coffee, 4 caramel, 1 espresso, with whipped cream and caramel drizzle. I'm not sure how I could be more specific 🤔
cassandra casas-cordero
I would rather drive an extra 15 minutes to get better and faster service at a different dunkin. The drinks are always inconsistent. I Ordered a mobile orderat 10:07am on a monday and still waited 20 minutes for 1/2 a dozen donuts a breakfast sandwich and a coffee.
Atmosphere: 1
Food: 2
Service: 2
Courtney Corbett
Literally try to avoid this dunkin as the one in falling waters is so much better but they were out of a flavor i get in my drink I went up the road to this one and waited in the usual forever line as this one is known to everyone as SOOOO much slower after waiting the women taking my ordered refused to make it as I was requesting even though they had the ingredients and I’ve gotten this drink at my dunkin and other Dunkin’s before but she stated they could not make it like that being very rude which they are known to be! This dunkin has an over all huge staff issue with attitude and speed
Just waited 15 minutes for a coffee. Instead of sitting it up where everyone else's drinks should've been it sat for 6 minutes on a counter until I finally said something. There sure was alot of talking going on but none of it was with the customers waiting.
Atmosphere: 2
Food: 4
Service: 1
I waited over a year coming 5 days a week on my way into work to develop an adequate sample size before leaving this review. If there were ANY other, decent or mediocre coffee shop in Spring Mills, this shop would (rightly) go out of business.
First, the service is atrociously slow, no matter which manager is onsite. I order the same thing every day: a hot or cold coffee with a single cream. Nothing fancy, should be doable in >2 minutes. Despite this, over the course of a year, it has taken on average over ten minutes to get a coffee, whether that is via drive through, walk-in, or even pre-ordering via the mobile app.
This store is staffed by kids and young folk, which is to be expected; however, nobody works or moves with any sense of purpose or urgency. That is a failure of management, along with the staff. The drive through regularly takes 10 minutes or more from entering the lane to getting a coffee - in part because the lovely people around here feel the need to order entire meals for families, but also in part due to the staffs lack of urgency for anything. For reference, chick-fil-a has a 2-minute benchmark from point of order to hand off. 10 minutes for a coffee (or more) isn’t acceptable.
Beyond that, I have used the mobile app to order when I’m more than 5 miles out, because I am on my way to get to work on time, and I know the drive thru is atrociously slow. Regularly, I come in and my drink isn’t ready; the staff don’t make themselves available to people waiting in-store, and often the drink is straight wrong: for example, recently I ordered a plain ice coffee with one cream. When I arrived, the order was ready…but with no ice. I tried to get the attention of staff which took a couple minutes, and when I pointed out that it had no ice, the staffer then insisted he needed to adjust the cream due to adding the ice. I had to interrupt him and tell him to just leave it as is, give me ice, because I was now late for work.
The drive thru staff are unpleasant, dead pan voiced, and often rude. For instance, when I ordered a drink for in store pick up but had to go through the drive through, the window worker was very rude and said “you ordered this for in store, not drive through” and didn’t want to give me the drink at the window, despite the drink being ready and five feet away.
Management needs to show leadership and train staff to actually care about anything, even if people don’t feel like working there matters. The service is deplorable along with the attitudes and vibes. It shouldn’t be normal to expect, and endure, a miserable experience to get a basic coffee every day before work. I hate Starbucks but I’d pay their premium if there were one next door.
Be better.
Atmosphere: 1
Food: 1
Ehian B, thank you for giving my husband and I exceptional Service, despite you being left alone in the store while your other two fellow employees were sitting outside in the back smoking for over 20 minutes while you helped us with our ice cream order.
Our Sundays were wonderful . I appreciate the extended offers of service despite you having other customers come In after us.
Good job and I wish you the best in life.
Atmosphere: 5
Food: 5
Service: 5
Closest Dunkin and we typically go 10+ minutes out of our way to avoid this one. No matter how many times we try to give them a chance, they consistently take forever, get orders completely wrong, and have no customer service. They also constantly have an unclean interior, with no wet floor signs out, causing an easy slip to happen. Go to any other Dunkin location if you can.
Atmosphere: 1
Food: 1
Service: 1
Consistently wake up wraps taste like oven cleaner also the drinks are never made correct. If you work here you ought to be ashamed of yourself or something. How can you serve contaminated food and half assed drinks. I reckon I could make a better wrap at home. You’re better off making your own food at home. Why waste money just to be POISONED.
Atmosphere: 1
Food: 1
Service: 1
They can’t figure it out at this location.
Atmosphere: 1
Food: 3
Service: 1
Rude, the girl that looks like she just rolled out of bed and didn't comb her hair is flat out rude with no social skills. Pulled up in the drive through. No hi, no your amount is, no nothing. Just took my card and kept slipping it. Still didn't say nothing until I spoke to her then she said her machine was having issues. Someone came and helped her. She gave me my food and no thank you for coming, bye just hands me my food and walks off. I'm not sure if this can be taught but just get someone else at the window. No expecting a conversation but at least a total amount so I know what I'm paying for and maybe a hi.
Atmosphere: 1
Food: 1
Service: 1
Clean, great food and coffee.
Atmosphere: 5
Food: 5
Service: 4
This store is ridiculously slow. I waited 15 minutes for them to prepare an order with 2 ice creams and a prepackaged pint of ice cream for doordash. There's no reason out should take so long.
Service: 1
This is so close to my house so it would be so sweet if it were remotely acceptable in any way. Not a single employee cares about any aspect of their job. The lines are long, the wait is long, the food and drinks are mid to inedible. The orders are almost always wrong and the best part is that nobody cares and they basically tell you that. Terrible attitudes and stank face.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
We ordered at the drive-thru and waited while they served two other cars. When we got up to the window they told us they did not have any Baker's choice donuts, they did not have any white cream donuts at all. We substituted jelly donuts. After waiting several minutes, they come back to the window and told us they only had one jelly doughnut in the whole store. This wasn't at closing time it was at 11:30 in the morning. Do better Dunkin!
Sat for 15 minutes to get 3 single scoop ice creams and they got each one wrong....worst Dunkin along 81.
Atmosphere: 1
Food: 1
Service: 1
I order the same thing every time, and it is always hit or miss, mostly miss, that I get what I ordered. Medium frozen coffee, 4 caramel, 1 espresso, with whipped cream and caramel drizzle. I'm not sure how I could be more specific 🤔
I would rather drive an extra 15 minutes to get better and faster service at a different dunkin. The drinks are always inconsistent. I Ordered a mobile orderat 10:07am on a monday and still waited 20 minutes for 1/2 a dozen donuts a breakfast sandwich and a coffee.
Atmosphere: 1
Food: 2
Service: 2
Literally try to avoid this dunkin as the one in falling waters is so much better but they were out of a flavor i get in my drink I went up the road to this one and waited in the usual forever line as this one is known to everyone as SOOOO much slower after waiting the women taking my ordered refused to make it as I was requesting even though they had the ingredients and I’ve gotten this drink at my dunkin and other Dunkin’s before but she stated they could not make it like that being very rude which they are known to be! This dunkin has an over all huge staff issue with attitude and speed
Atmosphere: 1
Food: 1
Service: 1
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