Cold Stone Creamery

Good ice cream but they never have chocolate dipped waffle bowls.

This is our go-to location for ice cream! Staff members were very friendly and down-to-earth. 5/5 highly recommend - we WILL be back again!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Apple Pie a La Cold Stone

Great service and always excellent ice cream ?

Atmosphere: 5

Food: 5

Service: 5

Line was 20 some deep and the two ladies at the counter stopped working, took a call on their cell phone, giggled, went to the back and never returned. Left, went to Austin’s and had a great experience.

Atmosphere: 1

Food: 1

Service: 1

After everything was said and done, after the hiking, the sun, the rain, the food, the noise, the stress of a day out with family...the kids NEEDED & DESERVED their treat....ICE CREAM.... Saige had Cookie Dough with 2 mix-ins in a Waffle cup cone & Deacon had Mint with 2 Mix-ins in a regular cup...They said it was DELICIOUS!!!!Then it's Winner Winner Chicken Dinner...we got it Right!!!We had a Great Day!!!

Atmosphere: 5

Food: 5

Service: 5

Worst customer service I’ve had. Went in at 9:30 and waited in line until 9:55 and was then told they wouldn’t serve me because they were getting ready to close. Another good reason to avoid Huntington.

Atmosphere: 1

Service: 1

Very good ice cream. Typically it is a little long of a wait here. Can mix in several toppings and they are cautious of allergies which is good.

Atmosphere: 5

Food: 5

Service: 5

This place was always clean, the person behind the counter was always nice, & the ice cream amazing

Highly recommend!! I ordered a cake for my sons birthday, unfortunately they later had realized they didn't have the cake I ordered, no big deal I just picked another one, only later to call back because he was having trouble putting message on the cake which he and I had laughs about lol) When I got the cake out of the bag I noticed they had written an apology note and upgraded my cake to a large. I really appreciate this type of customer care and service, it's rare any more and they definitely made my day. The cookies and cream cake was amazing and I will be going back! Thank you!!

Chocolate products were fantastic, ice cream was yummy but needed to work on appearance. I came to this location twice. First time I only got truffles—so very delicious; second time I got ice cream, which was fresh but it didn’t look like what they advertised in the pictures on the wall. The worker that made our ice cream acted as though he didn’t want to be there, and was rather terse in our interaction. The first time when I came in there was a different worker who was more polite, so I can’t help but think that maybe it’s not the business necessarily but the worker we had that time. But I shall reserve my judgment about the chain until I get to try out a different location.

I absolutely love this place! Very clean & staff were so nice ? so glad there’s also my fav cheesecake apples from the rocky chocolate factory!!!!

Great ice cream, awesome caramel apples! Quick trip from Ohio for a sweet treat. Extremely friendly owners and staff!

Waited 20 minutes to check out while the manager and the employee talked to their friends who had come in, meanwhile there was a line out the door. When we finally asked if we could just pay to get out of their hair, they began talking about us(very loudly) as we left.

I work as a Door Dasher and recently picked up an order here for a customer. The item she wanted was not available and due to some confusion on my part I had called her and suggested an alternative that could not be substituted in her order. The employees were doing an extremely good job waiting on customers with much patience, the store was packed almost to overflowing and it was very loud. One employee who was very professional took control of the situation with my order and used my phone to call the customer and explain what they could give her and what exactly the item had in it. All done very calmly and quickly. I was very impressed with this guy. It was as if he had been trained to withstand anything. All of the employees were filling orders at the same time, they really could use more help.

*Update* as you see below, the manager responded. I have tried ever since this response to call to speak with them, and it’s always an employee saying “there isn’t any manager here right now” or “she went to run errands” and I have asked them each time to take down my info and have the manager contact me back since she would like to discuss something. Not once have I ever been attempted to be contacted back, nor has apparently any manager apparently been working when I have called. Called ever couple days since they responded to my review.I get there has been serious inflation since the last time I ordered here a couple years ago, but for the same reasons I stopped ordering and spending the high prices, it’s not been changed. People working was rude and snobby, but the biggest issue, same as years ago, was roaches.