Just when I thought Kenova location was bad this is even worse. Only Taco Bell worth going to is out of this tri state area!! I put in a mobile order and sent my husband to get it. They made it in front of him, and my food was still ice cold!!! Tasted like the potatoes came right from the fridge!!! The chalupa tasted like it was very old. Didn’t give the Baja Freeze, didn’t give the Avocado verde salsa.i order 5 boxes, only two orders was in a box and every single thing else thrown in a bag. The chips all crushed, like literal crumbles!!! If these employees don’t take it seriously when feeding the community they need to find another job!!!
Atmosphere: 1
Food: 1
Service: 1
Zimsearch Mister
Before I begin; I'm generally quite understanding of situations, but tonight, I feel the need to speak up. I'm no 'Karen', as it were. I get it, times are hard.
But tonight, I made the mistake of trying to save a few minutes on the drive home by getting Taco Bell in Lavalette rather than Kenova. This will be the final time I allow myself to lower my standards for sustenance.
I put in an online order. I waited gleefully and patiently in the drive thru for almost 20 minutes (which was already 20 minutes SINCE I ordered originally) while at least three people prepared it. I was perfectly happy to wait- I didn't have anywhere to be and I was jamming in my car. I figured at the very least, they were preparing everything fresh or that it would at least be warm to the touch.
When I finally got my food, I decided to pop a Nacho Fry in my mouth- and to my extreme disappointment, it was stone cold and had the consistency of a two day-old cow patty. As cars began to pull in behind me, I heard a particularly 'gleeful' employee exclaim that they'd been non-stop working since 3pm and that he was 'done with it'.
I had hoped that at least some of the items in my almost 60$ family order might be even passable as food product. However, to my dismay, every single item that I ordered was either burnt, skimpy, or appeared to be several days old. The cantina bowl and burritos had not a whisper of meat on them. Essentially a raw tortilla with some sour cream on it. The chalupa was completely raw, without the shell being fried. Every single item was cold as if it had been pulled out of the deep freezer. Not sure if the manager is trying to get some free food at the end of the night or something, but take my advice.
Do NOT go to Lavalette Taco Bell. Take the extra 10, 20, 30 minutes to go to Kenova or literally ANYWHERE else. You will get twice the food as well. With the eons that I waited outside the window, the extra drive would have been worth the time and enjoyment that these people robbed for me.
Atmosphere: 1
Food: 1
Service: 1
Plague Nation
Wheelchair accessibility: Absolutely!
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cantina Chicken Bowl, Grilled Cheese Burrito, Cheesy Bean and Rice Burrito, Grande Nachos, Chips and Nacho Cheese Sauce, Cheesy Double Beef Burrito, Rolled Chicken Taco Combo
Rose Noble
They talked about in kenova West Virginia is the worst the staff is really rude and cusses you out. They never hardly ever get your food right. I never try do you understand anybody even their co-workers. Family succumbs first before your job are you wouldn't even need a job.
Kid-friendliness: No it's not at all.
Atmosphere: 1
Food: 1
Service: 1
elizabeth chandler
Number 6 on the menu
Parking: Very nice people there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cantina Chicken Bowl
Delisa Patton
Was in and out quickly. Only fuss didn't receive napkins in the bag.
Atmosphere: 5
Food: 5
Service: 4
Josh Laney
Came through the drive through and ordered two meals. Received the wrong food I ordered. The food I did receive barely had any chicken inside of it. The Doritos taco was literally in pieces. I paid $25 for this food (which is completely ridiculous) and it was all terrible. Nachos fries wasn’t even hot. I will never go back to this location again.
Atmosphere: 1
Food: 1
Service: 2
John Graham
Don't expect to get a decent amount of meat on your taco. Shell & lettuce for you.
Atmosphere: 4
Food: 2
Service: 5
Rebekah Sword
My husband just picked up two cheese quesadillas for my children. This is what we received. For $9, we got tortillas with almost no cheese. They have also turned the phones off so that no one can call and complain. Do better!
Samantha Midkiff
waited for a very long time, got someone else’s food and had to go back around and waited another 20 minutes.
Too expensive could go out for steak way to damn high $$$??
SuperRetro64
Manages to mess up part of my order every time I come through. Don’t have this issue at other TBells, but I always have to swing back around to get my food replaced.
Atmosphere: 3
Food: 1
Service: 3
Catherine Chambers-Rockefeller
Please stop smoking right in front of the doors you walk in to order your food and loose the snarky attitudes when a customer has a concern. It's gross to watch the crew members and manager smoke before going in to prepare food for a customer. Terrible attitudes including the manager.
Barbara Morris
I'm sorry I just don't particularly like Taco Bell we went there because my grandkids wanted to have tacos
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Soft Taco
Todd Clay
It's Taco Bell. You know what you're getting. You have no one to blame but yourself.
Just when I thought Kenova location was bad this is even worse. Only Taco Bell worth going to is out of this tri state area!! I put in a mobile order and sent my husband to get it. They made it in front of him, and my food was still ice cold!!! Tasted like the potatoes came right from the fridge!!! The chalupa tasted like it was very old. Didn’t give the Baja Freeze, didn’t give the Avocado verde salsa.i order 5 boxes, only two orders was in a box and every single thing else thrown in a bag. The chips all crushed, like literal crumbles!!! If these employees don’t take it seriously when feeding the community they need to find another job!!!
Atmosphere: 1
Food: 1
Service: 1
Before I begin; I'm generally quite understanding of situations, but tonight, I feel the need to speak up. I'm no 'Karen', as it were. I get it, times are hard.
But tonight, I made the mistake of trying to save a few minutes on the drive home by getting Taco Bell in Lavalette rather than Kenova. This will be the final time I allow myself to lower my standards for sustenance.
I put in an online order. I waited gleefully and patiently in the drive thru for almost 20 minutes (which was already 20 minutes SINCE I ordered originally) while at least three people prepared it. I was perfectly happy to wait- I didn't have anywhere to be and I was jamming in my car. I figured at the very least, they were preparing everything fresh or that it would at least be warm to the touch.
When I finally got my food, I decided to pop a Nacho Fry in my mouth- and to my extreme disappointment, it was stone cold and had the consistency of a two day-old cow patty. As cars began to pull in behind me, I heard a particularly 'gleeful' employee exclaim that they'd been non-stop working since 3pm and that he was 'done with it'.
I had hoped that at least some of the items in my almost 60$ family order might be even passable as food product. However, to my dismay, every single item that I ordered was either burnt, skimpy, or appeared to be several days old. The cantina bowl and burritos had not a whisper of meat on them. Essentially a raw tortilla with some sour cream on it. The chalupa was completely raw, without the shell being fried. Every single item was cold as if it had been pulled out of the deep freezer. Not sure if the manager is trying to get some free food at the end of the night or something, but take my advice.
Do NOT go to Lavalette Taco Bell. Take the extra 10, 20, 30 minutes to go to Kenova or literally ANYWHERE else. You will get twice the food as well. With the eons that I waited outside the window, the extra drive would have been worth the time and enjoyment that these people robbed for me.
Atmosphere: 1
Food: 1
Service: 1
Wheelchair accessibility: Absolutely!
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cantina Chicken Bowl, Grilled Cheese Burrito, Cheesy Bean and Rice Burrito, Grande Nachos, Chips and Nacho Cheese Sauce, Cheesy Double Beef Burrito, Rolled Chicken Taco Combo
They talked about in kenova West Virginia is the worst the staff is really rude and cusses you out. They never hardly ever get your food right. I never try do you understand anybody even their co-workers. Family succumbs first before your job are you wouldn't even need a job.
Kid-friendliness: No it's not at all.
Atmosphere: 1
Food: 1
Service: 1
Number 6 on the menu
Parking: Very nice people there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cantina Chicken Bowl
Was in and out quickly. Only fuss didn't receive napkins in the bag.
Atmosphere: 5
Food: 5
Service: 4
Came through the drive through and ordered two meals. Received the wrong food I ordered. The food I did receive barely had any chicken inside of it. The Doritos taco was literally in pieces. I paid $25 for this food (which is completely ridiculous) and it was all terrible. Nachos fries wasn’t even hot. I will never go back to this location again.
Atmosphere: 1
Food: 1
Service: 2
Don't expect to get a decent amount of meat on your taco. Shell & lettuce for you.
Atmosphere: 4
Food: 2
Service: 5
My husband just picked up two cheese quesadillas for my children. This is what we received. For $9, we got tortillas with almost no cheese. They have also turned the phones off so that no one can call and complain. Do better!
waited for a very long time, got someone else’s food and had to go back around and waited another 20 minutes.
Restaurantji Recommends
Too expensive could go out for steak way to damn high $$$??
Manages to mess up part of my order every time I come through. Don’t have this issue at other TBells, but I always have to swing back around to get my food replaced.
Atmosphere: 3
Food: 1
Service: 3
Please stop smoking right in front of the doors you walk in to order your food and loose the snarky attitudes when a customer has a concern. It's gross to watch the crew members and manager smoke before going in to prepare food for a customer. Terrible attitudes including the manager.
I'm sorry I just don't particularly like Taco Bell we went there because my grandkids wanted to have tacos
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Soft Taco
It's Taco Bell. You know what you're getting. You have no one to blame but yourself.
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