Crumbl - Martinsburg
$$ • Bakery, Ice Cream
Hours:
245 Retail Commons Pkwy Suite 011, Martinsburg
(304) 215-1865
About Crumbl Cookies
Customers' Favorites
Chocolate Chip Cookie Red Velvet Cake Cookies & Cream Waffle
Single 8 Oz Pouch
Cream Carrier
Mini 12-Pack
Crumbl Water
Mini 3-Pack
Party Box
Doughnut
4-Pack
Single
Crumbl Cookies Reviews
Ratings
Menu
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Hours
| Monday | 8AM - 10PM |
| Tuesday | 8AM - 10PM |
| Wednesday | 8AM - 10PM |
| Thursday | 8AM - 10PM |
| Friday | 8AM - 11PM |
| Saturday | 8AM - 11PM |
| Sunday | Closed |
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Crumbl is a restaurant known for its easy ordering process and delicious cookies. Popular items include the cookie dough cookie and confetti milkshake. The cookies are always great tasting and fresh, and the treats, especially the pumpkin cookies, cake, pancake, French toast, and buttery varieties, are worth the drive. However, there have been issues with online orders not being fulfilled accurately due to sold-out items, and the app sometimes gets stuck on tracking orders long after delivery, which can prevent customers from leaving reviews or earning Crumble points. The monitor in the lobby displaying ready orders is often on but not in use, causing confusion and crowds. Staff members are friendly, but occasionally appear confused or grumpy. In some instances, staff have been seen picking up cookies off the ground with gloves and handling cookies without changing gloves, which can be unappetizing. Despite these issues, the cookies are consistently prepared to recipe and visually appealing, maintaining a similar experience to other Crumbl locations.