The service at this establishment is horrible. When I asked for cream in my drink they said they couldn’t add cream. I have never been told anywhere that I could not add cream to a drink. They ended up giving me cream on the side. The woman told us she is the manger and treated us as if we were stupid. Will not be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
Stephen Curati
It's a great place to hang out at
Emily Mawson
They never fill up the cups completely, I order a large and the cup is only 3/4 full. It really sucks because the employees are nice and the store is clean
Atmosphere: 5
Food: 3
Service: 3
Ashlynn
I think having literal children with zero respect and accountability working here is the reason this location is majorly lacking. I didn’t think ordering two of the same drinks at the same time but with different milks would cause such an issue but it did. When I say it really blew this kids skirt up when I had the audacity to place both drink orders at the same time. I was quickly scolded with the utmost disrespect and told that “next time I need to distinguish that they’re two different drinks when ordering.” As I continued my journey to the window, the child yet again justified her speaking to me in that way in stating, “I didn’t think it would be such a big deal.” Honey…have you ever worked in customer service? Most customers who are being perfectly kind don’t really want to be chastised by disgruntled employees just for simply ordering coffee. In my many years of being a barista myself back in college, I would never imagine treating or speaking to someone that way. In all seriousness though, just do better. There’s no need to be nasty to people regardless of the situation.
Service: 1
Stephanie Kyi
The service sucked. Food wasn’t correct. Overall just an awful experience.
Atmosphere: 1
Food: 1
Service: 1
Gracie Mouton
Coffee is always quick, cheap, and so so good. Always impressed by this location!
Atmosphere: 5
Service: 5
Megan Beerbower
I want to make a complaint and I want a refund on one of my coffees I come there every day and spend a good amount of money I always get a Carmel ice coffee cream and sugar Amber handed it out to me and I said is there cream and sugar in this she said no just cream and I said can y please put sugar in it she said well I can't take it back I said fine I wnat a new one which I had to pay for a second one .. I want refunded 3$ and 9 cents it's the point that I am a loyal customer in a nurse and a lot of employees come there
Service: 1
Rebecca White
Good coffee here i love the avocado toast here so delicious
Atmosphere: 5
Food: 5
Service: 5
Ashley Blair
It's pumpkin season!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Kayla Greer
Absolutely love going once in a while and get a butter pecan iced coffee with whip cream and mocha drizzle on top! Absolutely perfection! I always get 6 pumps of the butter pecan iced coffee and then 5 cream and 4 sugar! Top it with whip cream and mocha drizzle- Delicious 🤤
This is one of the best Dunkin's in Morgantown. The drive thru is usually pretty backed up, but it clears quick. Food & drinks are always good. Getting in & out can be tough at peak times cars always block the entrance.
Food: 5
Service: 5
Derrick Lasseter
It might be newly renovated, but the consistency of the drinks are always off. I have stopped in everyday this week to get a morning beverage. Always ordering the exact same. But everyday the taste is different. This morning, I ordered 15 min before I even got there, when I arrived and did Walk in pickup the drink was just sitting on the counter waiting to be finished. Waited for 5 min as someone else walked in ordered a frozen drink and I watched it be made before eventually someone else finally walked around the corner looked at the drink and just put the lid on it and then walked away.
Not one person says good morning, not one staff is communicating with each other. Just watching the atmosphere of this store I will drive 3 minutes out of my way and try another store.
Atmosphere: 1
Food: 1
Service: 1
Lily Park
I usually go to this dunkin' donuts and the food isn't awful but the service is terrible. I ordered a vanilla iced coffee and she gave me a caramel macchiato and then had the nerve to get mad at me and not say anything when i asked for a new one. 0/10 customer service if i could give 0 stars i would. I get that when you're busy it sucks but I work in food service too, you never take it out on the customers.Dont waste your time coming here you should just drive the extra few mins to go to the one by morgantown mall
The service at this establishment is horrible. When I asked for cream in my drink they said they couldn’t add cream. I have never been told anywhere that I could not add cream to a drink. They ended up giving me cream on the side. The woman told us she is the manger and treated us as if we were stupid. Will not be returning to this location.
Atmosphere: 1
Food: 3
Service: 1
It's a great place to hang out at
They never fill up the cups completely, I order a large and the cup is only 3/4 full. It really sucks because the employees are nice and the store is clean
Atmosphere: 5
Food: 3
Service: 3
I think having literal children with zero respect and accountability working here is the reason this location is majorly lacking. I didn’t think ordering two of the same drinks at the same time but with different milks would cause such an issue but it did. When I say it really blew this kids skirt up when I had the audacity to place both drink orders at the same time. I was quickly scolded with the utmost disrespect and told that “next time I need to distinguish that they’re two different drinks when ordering.” As I continued my journey to the window, the child yet again justified her speaking to me in that way in stating, “I didn’t think it would be such a big deal.” Honey…have you ever worked in customer service? Most customers who are being perfectly kind don’t really want to be chastised by disgruntled employees just for simply ordering coffee. In my many years of being a barista myself back in college, I would never imagine treating or speaking to someone that way. In all seriousness though, just do better. There’s no need to be nasty to people regardless of the situation.
Service: 1
The service sucked. Food wasn’t correct. Overall just an awful experience.
Atmosphere: 1
Food: 1
Service: 1
Coffee is always quick, cheap, and so so good. Always impressed by this location!
Atmosphere: 5
Service: 5
I want to make a complaint and I want a refund on one of my coffees I come there every day and spend a good amount of money I always get a Carmel ice coffee cream and sugar Amber handed it out to me and I said is there cream and sugar in this she said no just cream and I said can y please put sugar in it she said well I can't take it back I said fine I wnat a new one which I had to pay for a second one .. I want refunded 3$ and 9 cents it's the point that I am a loyal customer in a nurse and a lot of employees come there
Service: 1
Good coffee here i love the avocado toast here so delicious
Atmosphere: 5
Food: 5
Service: 5
It's pumpkin season!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Absolutely love going once in a while and get a butter pecan iced coffee with whip cream and mocha drizzle on top! Absolutely perfection! I always get 6 pumps of the butter pecan iced coffee and then 5 cream and 4 sugar! Top it with whip cream and mocha drizzle- Delicious 🤤
Service: 5
Restaurantji Recommends
Very good service and good prices and good donut
Atmosphere: 5
Food: 5
Service: 5
$1.06 for a pupcup? GTFO. That's ridiculous
This is one of the best Dunkin's in Morgantown. The drive thru is usually pretty backed up, but it clears quick. Food & drinks are always good. Getting in & out can be tough at peak times cars always block the entrance.
Food: 5
Service: 5
It might be newly renovated, but the consistency of the drinks are always off. I have stopped in everyday this week to get a morning beverage. Always ordering the exact same. But everyday the taste is different. This morning, I ordered 15 min before I even got there, when I arrived and did Walk in pickup the drink was just sitting on the counter waiting to be finished. Waited for 5 min as someone else walked in ordered a frozen drink and I watched it be made before eventually someone else finally walked around the corner looked at the drink and just put the lid on it and then walked away.
Not one person says good morning, not one staff is communicating with each other. Just watching the atmosphere of this store I will drive 3 minutes out of my way and try another store.
Atmosphere: 1
Food: 1
Service: 1
I usually go to this dunkin' donuts and the food isn't awful but the service is terrible. I ordered a vanilla iced coffee and she gave me a caramel macchiato and then had the nerve to get mad at me and not say anything when i asked for a new one. 0/10 customer service if i could give 0 stars i would. I get that when you're busy it sucks but I work in food service too, you never take it out on the customers.Dont waste your time coming here you should just drive the extra few mins to go to the one by morgantown mall
Atmosphere: 1
Food: 3
Service: 1
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