This maybe a weekend issue but good god was it a horrible thirty-dollar transaction. I have to say I have never had a delivery go so bad.Here's the play-by-play of the train wreck.On 3/16/2024 (Saturday) At 7:59 P.M. I placed an order for 1 extra-large pepperoni pizza for delivery. Lady that answered the phone was pleasant took my order and it was $25+$5 tip. She stated your pizza will be there in 45 minutes. I wait until 9:15 P.M. on the dot because I understand it's a Saturday night and things are busy. New woman answers the phone and I say, "Hey there, I'm just checking on our order". Her response, "well we are down a driver, and we moved our delivery times to an hour". I respond by saying "Ok, it's been an hour and fifteen minutes. Why did you not tell us this in the beginning of the order. Has the pizza left the store yet"? She responds, "No the pizza hasn't left the store ye". At this point she gives me two options 1. Void the order and refund my money. 2. We can get a Door Dash guy to bring it to you. By this point it's almost 9:20 P.M. We live in Morgantown and there's less options the later it gets here. So, I say "No, we would like our pizza we ordered but please don't send us the one you made originally as it will be cold". She sarcastically responds, "We are not going to send you a pizza that's been sitting out all day". Finally, at 9:57 P.M. we receive our cold pizza from Door Dash. I call for a third time and ask for the General Manager's phone number and I get another woman that is pleasant, she responds "I can't give you the manager's number, but I can take your number down and have them call you back. It'll probably be Monday." Then she says, "While I have you let me void the payment for the pizza." It's been 4.5 days no response from the GM.Valuable lesson learned thanks to Papa John's. Never tip in advance on a card.Also, if you value your hard-earned money and want to order a pizza for delivery here, especially on the weekend, repeated ask if they are being truthful with their delivery time estimation. I personally doubt I will ever order from here again. There are way better places to order pizza in Morgantown, but this is what my friend said would be the best location wise for delivery. Lesson learned.I have left multiple awesome reviews for other places to go in Morgantown I'd strongly suggest checking out anywhere else besides this place.
Atmosphere: 1
Food: 1
Service: 2
Parker Amick
Don’t bother ordering on a busier day unless you want to get your food an hour later than your pickup time or not at all.
Atmosphere: 1
Service: 1
lani Medley
every time i order my pizza with extra sauce and square cut it always comes regular slice and uneven or mangled so i called about it and they offered a free pizza. The free pizza i got is burnt and they forgot my extra sauce yet again. I love the taste of papa johns but i can’t order from here if they mess my order up every
Atmosphere: 1
Food: 2
Service: 2
Liz Alexander
This place is so hit and miss. Sometimes good food, sometimes terrible. There needs to be a standard prep for things like papadias that they have to use - make sure the amount of ingredients is the same across orders. Because no 2 papadias are ever alike for me, and I order the same thing a lot. Sometimes full to bursting, sometimes thin and hard and barely anything in them.
Atmosphere: 4
Food: 3
Service: 4
Megan Loy
Staff is friendly and the food is really good! They’re fast and accurate. They seem to care about the product they put out.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pizza
William Krantz
This place serves good pizza and the workers seem nice. But they are overwhelmed. They don't seem to limit their orders but can't keep up with what they get. Last two times I ordered carryout, I had to wait. The most recent, I had to wait over an hour. People that were expecting delivery were coming in to get their orders. Used to be reliable. Lately, not at all. Not sure if management is poor or understaffed or both. Pizza still tasty, just be prepared to wait. Don't order if it is time sensitive. And don't head to store until you get an email saying pizza is in oven.
Kevin Persinger
Avoid this one and go to the one on beechurst. The last couple times I've gone to this store only 1 person is working who isn't even the manager. What if they get hurt? Is that even legal?
Atmosphere: 1
Food: 3
Service: 1
Uncle
I wasn't able to actually order a pizza instead of talking to Papa. John's they sent me to some foreigner in a different country. ... The lady didn't understand the geography of the location so I wasn't able to make an order. ... Wish they would have answered so I could have ordered a pizza but I guess cheap foreign labor is more important than customer service.
Service: 1
Hailee Leftridge
I ordered dinner for my family at 658pm today. I always order from the same place and I order often. I usually do carryout but tonight I was exhausted so I chose delivery. My order did not arrive until 825pm and it was only half my order. The driver had no idea, said he had one more stop and would run back and get it. The one pizza I did receive was cold, and it was the one my kids won't eat. So I called. The guy said he would get his manager. He only told her I was upset my food was cold, but not that I didn't receive it all either. She told him to tell me I can get a refund or use their quality guarantee to get my food remade. Call me crazy but I feel as though I should've gotten my food remade for free and a quality guarantee to use on a future order or a refund. This really makes me not want to order from there anymore and Papa Johns is the only place I like. Annoyed and irritated would be an understatement.
Food: 1
Service: 1
Jb J
I ordered delivery and I had to go to the store an hour and a half later to pick it up. My food was sitting there done and no attempts were made to contact me and say that delivery was unavailable. I have been ordering from here for a couple years and never had an issue. Management was unable to resolve any of my issues in the store. Im not sure if there is a new manager there, but it was a very negative experience.
Remarkably good fast service for game day. Well staffed great pizza.
Evan “GhoulSpins” Ghoul
Great services, also great delivery. The pizza is always fresh and consistent. Thank you for how amazing this resteraunt is ran. This is my go to pizza spot.Vegetarian options: Plenty of vegan options for pizza and papadillas. Also I believe salads.Dietary restrictions: Obviously dairy allergies and cinnamon.Parking: Not many spots as it is right by the road.
Didn't get what I ordered or to pepper and cheese pizza stuffed crust and got two cheese pizza with stuffed crust .Cost me $40 and wasn't that good.
Food: 3
Pamela Short
Our child was admitted to WVU Medicine Children in the PICU. We called an order for an XL cheese pizza. They told us we could pay via card or cash. Once the delivery lady arrived she stated we could not pay with card and she did not have any change. She charged us 40 dollars for one pizza ! Very unprofessional, especially in this situation.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
Michele Wilson
I was to get curbside pickup. Waited 20 minutes while I watched one person drumming on the cash register and the other play on her phone. Then when I went in thinking maybe it wasn't ready, it had been for awhile. Then I got nasty looks and I'm sure nasty comments. Very dissatisfied!
This maybe a weekend issue but good god was it a horrible thirty-dollar transaction. I have to say I have never had a delivery go so bad.Here's the play-by-play of the train wreck.On 3/16/2024 (Saturday) At 7:59 P.M. I placed an order for 1 extra-large pepperoni pizza for delivery. Lady that answered the phone was pleasant took my order and it was $25+$5 tip. She stated your pizza will be there in 45 minutes. I wait until 9:15 P.M. on the dot because I understand it's a Saturday night and things are busy. New woman answers the phone and I say, "Hey there, I'm just checking on our order". Her response, "well we are down a driver, and we moved our delivery times to an hour". I respond by saying "Ok, it's been an hour and fifteen minutes. Why did you not tell us this in the beginning of the order. Has the pizza left the store yet"? She responds, "No the pizza hasn't left the store ye". At this point she gives me two options 1. Void the order and refund my money. 2. We can get a Door Dash guy to bring it to you. By this point it's almost 9:20 P.M. We live in Morgantown and there's less options the later it gets here. So, I say "No, we would like our pizza we ordered but please don't send us the one you made originally as it will be cold". She sarcastically responds, "We are not going to send you a pizza that's been sitting out all day". Finally, at 9:57 P.M. we receive our cold pizza from Door Dash. I call for a third time and ask for the General Manager's phone number and I get another woman that is pleasant, she responds "I can't give you the manager's number, but I can take your number down and have them call you back. It'll probably be Monday." Then she says, "While I have you let me void the payment for the pizza." It's been 4.5 days no response from the GM.Valuable lesson learned thanks to Papa John's. Never tip in advance on a card.Also, if you value your hard-earned money and want to order a pizza for delivery here, especially on the weekend, repeated ask if they are being truthful with their delivery time estimation. I personally doubt I will ever order from here again. There are way better places to order pizza in Morgantown, but this is what my friend said would be the best location wise for delivery. Lesson learned.I have left multiple awesome reviews for other places to go in Morgantown I'd strongly suggest checking out anywhere else besides this place.
Atmosphere: 1
Food: 1
Service: 2
Don’t bother ordering on a busier day unless you want to get your food an hour later than your pickup time or not at all.
Atmosphere: 1
Service: 1
every time i order my pizza with extra sauce and square cut it always comes regular slice and uneven or mangled so i called about it and they offered a free pizza. The free pizza i got is burnt and they forgot my extra sauce yet again. I love the taste of papa johns but i can’t order from here if they mess my order up every
Atmosphere: 1
Food: 2
Service: 2
This place is so hit and miss. Sometimes good food, sometimes terrible. There needs to be a standard prep for things like papadias that they have to use - make sure the amount of ingredients is the same across orders. Because no 2 papadias are ever alike for me, and I order the same thing a lot. Sometimes full to bursting, sometimes thin and hard and barely anything in them.
Atmosphere: 4
Food: 3
Service: 4
Staff is friendly and the food is really good! They’re fast and accurate. They seem to care about the product they put out.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pizza
This place serves good pizza and the workers seem nice. But they are overwhelmed. They don't seem to limit their orders but can't keep up with what they get. Last two times I ordered carryout, I had to wait. The most recent, I had to wait over an hour. People that were expecting delivery were coming in to get their orders. Used to be reliable. Lately, not at all. Not sure if management is poor or understaffed or both. Pizza still tasty, just be prepared to wait. Don't order if it is time sensitive. And don't head to store until you get an email saying pizza is in oven.
Avoid this one and go to the one on beechurst. The last couple times I've gone to this store only 1 person is working who isn't even the manager. What if they get hurt? Is that even legal?
Atmosphere: 1
Food: 3
Service: 1
I wasn't able to actually order a pizza instead of talking to Papa. John's they sent me to some foreigner in a different country. ... The lady didn't understand the geography of the location so I wasn't able to make an order. ... Wish they would have answered so I could have ordered a pizza but I guess cheap foreign labor is more important than customer service.
Service: 1
I ordered dinner for my family at 658pm today. I always order from the same place and I order often. I usually do carryout but tonight I was exhausted so I chose delivery. My order did not arrive until 825pm and it was only half my order. The driver had no idea, said he had one more stop and would run back and get it. The one pizza I did receive was cold, and it was the one my kids won't eat. So I called. The guy said he would get his manager. He only told her I was upset my food was cold, but not that I didn't receive it all either. She told him to tell me I can get a refund or use their quality guarantee to get my food remade. Call me crazy but I feel as though I should've gotten my food remade for free and a quality guarantee to use on a future order or a refund. This really makes me not want to order from there anymore and Papa Johns is the only place I like. Annoyed and irritated would be an understatement.
Food: 1
Service: 1
I ordered delivery and I had to go to the store an hour and a half later to pick it up. My food was sitting there done and no attempts were made to contact me and say that delivery was unavailable. I have been ordering from here for a couple years and never had an issue. Management was unable to resolve any of my issues in the store. Im not sure if there is a new manager there, but it was a very negative experience.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Remarkably good fast service for game day. Well staffed great pizza.
Great services, also great delivery. The pizza is always fresh and consistent. Thank you for how amazing this resteraunt is ran. This is my go to pizza spot.Vegetarian options: Plenty of vegan options for pizza and papadillas. Also I believe salads.Dietary restrictions: Obviously dairy allergies and cinnamon.Parking: Not many spots as it is right by the road.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Pizza, Buffalo Chicken
Didn't get what I ordered or to pepper and cheese pizza stuffed crust and got two cheese pizza with stuffed crust .Cost me $40 and wasn't that good.
Food: 3
Our child was admitted to WVU Medicine Children in the PICU. We called an order for an XL cheese pizza. They told us we could pay via card or cash. Once the delivery lady arrived she stated we could not pay with card and she did not have any change. She charged us 40 dollars for one pizza ! Very unprofessional, especially in this situation.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
I was to get curbside pickup. Waited 20 minutes while I watched one person drumming on the cash register and the other play on her phone. Then when I went in thinking maybe it wasn't ready, it had been for awhile. Then I got nasty looks and I'm sure nasty comments. Very dissatisfied!