I am always disappointed when I order take out from here. Slow, no accountability for not having to take out ready, never once checked on me, and just mediocre service.
Atmosphere: 1
Food: 3
Service: 1
Jenn Nedrow
The absolute worst customer service experience ever! Bread was super hard and the veggies were spoiled. All I wanted was a refund but the cashier named Uche wanted to argue every step of the way. If the customer doesn’t want you to remake the sandwich then that is my choice. This isn’t the first time I’ve received unedible food from this location but it will definitely be the last. All I wanted was a refund and Uche made this the most uncomfortable, unnecessary experience and said his location is the best in town but gave me old bread and old veggies, then he got very upset with me when I asked for a refund and wanted to argue about it. I had to call and then visit the store two more times before he finally processed my request for a refund which did not require my card to be swiped.
Atmosphere: 1
Food: 1
Service: 1
Hannah Wiles
Ordered a salad with extra lettuce… got zero lettuce.. ordered cucumbers… got none… “salad” completely drenched in honey mustard… and I paid 10 dollars for this? Gross.
Atmosphere: 1
Food: 1
Service: 1
Sugar Plum
Very poor customer service. I was swindled out of 2 bags of chips that I paid for in an online delivery order. I have tried repeatedly to contact the restaurant but they refuse to answer the phone. This is not the first time I've had an issue with this location. They just lost a customer. I'll take my money to a local restaurant that values my patronage from here on.
Service: 1
James Surock
Walked in and manager was scraping crusty stuff off a burlap bag with his glove covered hand, he the proceeded to handle my food with the same gloves ?! until I objected. End of story, immediately left the Chestnut Ridge store and will NOT return. Should mandate better hygiene protocols, especially by a manager of a store.
Atmosphere: 2
Food: 3
Service: 1
Bronson Herr
Whoever the skinny man is that was working at 7:00 pm is the most miserable person I’ve ever come across. Who employs these types of people? He throws the sandwiches around on the counter like an angry drunk.
Atmosphere: 1
Food: 1
Service: 1
Michael Nathan
They need to get their head in the game and learn how to read a mobile order
Service: 1
Pileus Puff
Best April Fools Day prank yet. Employee took 15min to improperly make 2 sandwiches because he was too busy giving us one-way tickets to yap city. Then we paid 2x what we were supposed to because he couldn’t ring up a coupon. $25 for sandwiches made on the wrong bread, complete with upcharges for items that are supposed to be included. Bro put 3 pieces of turkey on my gf’s footlong. Thanks for the great service aaron, keep up the good work. ? ? ?
Atmosphere: 1
Food: 1
Service: 1
Eli Satcheli
ABSOLUTELY HORRIBLE! This is probably my 4th or 5th visit to this location and honestly each has been bad but this one was completely INSANE! When you call in and told that you are speaking with a manager, you believe it. However, this wasn’t the case for me. The level of unprofessional is UNREAL and HUGE LACK OF ACCOUNTABILITY! I wouldn’t even want/recommend visiting this place. Half of the employees are rude & the other half just look completely lost! Sandwiches (BLTs) were made incorrectly and cold. Not to mention the slice and a half of bacon on each foot long! Had to speak to a district and regional manager via phone because there was no authority in store! My goodness!!!! NEVER AGAIN!
Atmosphere: 1
Food: 1
Service: 1
jacky058
It all started when I called to make sure they were open around 9:50pm they said yes I was happy told em I be there soon they insisted to take our order over the phone we told them the order as I pulled up they got the end of my order I went in assuming it would be getting ready I see four people and one was new I guess being trained into a man coming from the back asking if I ordered on phone and then kept asking me to repeat my order despite me saying it over and over not seeming to get it I gone to subway for 18years and never seen this insanity order was simple ultimate bmt with American toasted little lettuce and garlic aioli and a number twenty no bacon and heat meat with cheese my friend is autistic and hates extra stuff in the end they forgot the 2x cheese on both and ended up toasting the meat instead of microwaving tries to add lettuce to my simple sandwich barely any chicken and then before confirming adds some galic aioli to my friends sandwich and when i said no he has issues with textures and probably wont eat it just smeared the mistake to cover it up on the sandwich hoping thr meat and cheese would cover the sauce taste very pissed and never gonna go back to this store i shortened best i could but never go to chestnut ridge worst store. As a note friend didn't eat his food and reacted very bad to it.
Tonight I got a BLT with avocado, and a Philly. There was an older gentlemen and a younger guy working. They were both so kind (even to the lady ahead of me who was being kind of a Karen). They asked about every detail for both sandwiches to make sure they got it right. These were the best subway subs I’ve ever had. Not only were these two incredibly kind, detailed and great at customer service in general, their store was incredibly clean. They wore gloves and hats, the counters/tables were clean, the food was dated, and the convenience was fully stocked. There was also great parking, it was also free! It got very busy while I was in there but with only two workers service was moving quickly, their time management is impeccable. If you want subway in Morgantown, this is the place to go to.
Parking: Great parking, it’s free and plenty of spaces, especially for a small location like this one.
Atmosphere: 5
Food: 5
Service: 5
Hans Watson
I’ve never had less meat ever in my life on a sandwich….so disappointing never coming to this one
Atmosphere: 1
Food: 1
Service: 1
Nathan
Consider wearing hair nets. Every time I’ve given this place a chance, I get hair in my
Atmosphere: 1
Food: 1
Service: 1
Salk Bros
They didn’t tell me where the trains are, and what line to go on.
Edit: just realized this was a restraunt. Sorry.
CJ Jones
Donnie is absolutely FANTASTIC! We went in and he was very interactive which was great and fun for us & our daughter. Nice to see people genuinely care and love their job. I'd also like to add the store was very clean and the food was great. Thank you guys for being great!
I am always disappointed when I order take out from here. Slow, no accountability for not having to take out ready, never once checked on me, and just mediocre service.
Atmosphere: 1
Food: 3
Service: 1
The absolute worst customer service experience ever! Bread was super hard and the veggies were spoiled. All I wanted was a refund but the cashier named Uche wanted to argue every step of the way. If the customer doesn’t want you to remake the sandwich then that is my choice. This isn’t the first time I’ve received unedible food from this location but it will definitely be the last. All I wanted was a refund and Uche made this the most uncomfortable, unnecessary experience and said his location is the best in town but gave me old bread and old veggies, then he got very upset with me when I asked for a refund and wanted to argue about it. I had to call and then visit the store two more times before he finally processed my request for a refund which did not require my card to be swiped.
Atmosphere: 1
Food: 1
Service: 1
Ordered a salad with extra lettuce… got zero lettuce.. ordered cucumbers… got none… “salad” completely drenched in honey mustard… and I paid 10 dollars for this? Gross.
Atmosphere: 1
Food: 1
Service: 1
Very poor customer service. I was swindled out of 2 bags of chips that I paid for in an online delivery order. I have tried repeatedly to contact the restaurant but they refuse to answer the phone. This is not the first time I've had an issue with this location. They just lost a customer. I'll take my money to a local restaurant that values my patronage from here on.
Service: 1
Walked in and manager was scraping crusty stuff off a burlap bag with his glove covered hand, he the proceeded to handle my food with the same gloves ?! until I objected. End of story, immediately left the Chestnut Ridge store and will NOT return. Should mandate better hygiene protocols, especially by a manager of a store.
Atmosphere: 2
Food: 3
Service: 1
Whoever the skinny man is that was working at 7:00 pm is the most miserable person I’ve ever come across. Who employs these types of people? He throws the sandwiches around on the counter like an angry drunk.
Atmosphere: 1
Food: 1
Service: 1
They need to get their head in the game and learn how to read a mobile order
Service: 1
Best April Fools Day prank yet.
Employee took 15min to improperly make 2 sandwiches because he was too busy giving us one-way tickets to yap city. Then we paid 2x what we were supposed to because he couldn’t ring up a coupon. $25 for sandwiches made on the wrong bread, complete with upcharges for items that are supposed to be included. Bro put 3 pieces of turkey on my gf’s footlong. Thanks for the great service aaron, keep up the good work. ? ? ?
Atmosphere: 1
Food: 1
Service: 1
ABSOLUTELY HORRIBLE! This is probably my 4th or 5th visit to this location and honestly each has been bad but this one was completely INSANE! When you call in and told that you are speaking with a manager, you believe it. However, this wasn’t the case for me. The level of unprofessional is UNREAL and HUGE LACK OF ACCOUNTABILITY! I wouldn’t even want/recommend visiting this place. Half of the employees are rude & the other half just look completely lost! Sandwiches (BLTs) were made incorrectly and cold. Not to mention the slice and a half of bacon on each foot long! Had to speak to a district and regional manager via phone because there was no authority in store! My goodness!!!! NEVER AGAIN!
Atmosphere: 1
Food: 1
Service: 1
It all started when I called to make sure they were open around 9:50pm they said yes I was happy told em I be there soon they insisted to take our order over the phone we told them the order as I pulled up they got the end of my order I went in assuming it would be getting ready I see four people and one was new I guess being trained into a man coming from the back asking if I ordered on phone and then kept asking me to repeat my order despite me saying it over and over not seeming to get it I gone to subway for 18years and never seen this insanity order was simple ultimate bmt with American toasted little lettuce and garlic aioli and a number twenty no bacon and heat meat with cheese my friend is autistic and hates extra stuff in the end they forgot the 2x cheese on both and ended up toasting the meat instead of microwaving tries to add lettuce to my simple sandwich barely any chicken and then before confirming adds some galic aioli to my friends sandwich and when i said no he has issues with textures and probably wont eat it just smeared the mistake to cover it up on the sandwich hoping thr meat and cheese would cover the sauce taste very pissed and never gonna go back to this store i shortened best i could but never go to chestnut ridge worst store. As a note friend didn't eat his food and reacted very bad to it.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Tonight I got a BLT with avocado, and a Philly. There was an older gentlemen and a younger guy working. They were both so kind (even to the lady ahead of me who was being kind of a Karen). They asked about every detail for both sandwiches to make sure they got it right. These were the best subway subs I’ve ever had. Not only were these two incredibly kind, detailed and great at customer service in general, their store was incredibly clean. They wore gloves and hats, the counters/tables were clean, the food was dated, and the convenience was fully stocked. There was also great parking, it was also free! It got very busy while I was in there but with only two workers service was moving quickly, their time management is impeccable. If you want subway in Morgantown, this is the place to go to.
Parking: Great parking, it’s free and plenty of spaces, especially for a small location like this one.
Atmosphere: 5
Food: 5
Service: 5
I’ve never had less meat ever in my life on a sandwich….so disappointing never coming to this one
Atmosphere: 1
Food: 1
Service: 1
Consider wearing hair nets. Every time I’ve given this place a chance, I get hair in my
Atmosphere: 1
Food: 1
Service: 1
They didn’t tell me where the trains are, and what line to go on.
Edit: just realized this was a restraunt. Sorry.
Donnie is absolutely FANTASTIC! We went in and he was very interactive which was great and fun for us & our daughter. Nice to see people genuinely care and love their job. I'd also like to add the store was very clean and the food was great. Thank you guys for being great!
Atmosphere: 5
Food: 5
Service: 5
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