Tim Hortons in Parkersburg

“We are traveling from Columbus OH and always love to find a Tim Hortons. This store was spotless, the staff was efficient and friendly. We were greeted with a hello when we came in, and then talked with the cashier about new menu items. I asked for a double toasted English muffin, and the employee making it actually walked it over to ask if it was ok! Then the cashier went in the back and actually got a fresh doughnut for my husband because we thought they were out of the kind he wanted. Really nice place and experience. Also..shout to all day BREAKFAST! LOVE THAT“

“I hope management sees this. The short stocky guy with glasses I believe was extremely rude and made me feel 2 feet tall about picking up some donuts. I have worked customer service my whole life and have to call him out. It was ridiculous. He huffed and puffed about having to grab an order and did not communicate at all. Didn’t offer replacements. He said like three words, and I didn’t even know if he was talking to me because of the lack of interest he had in working. I was the only customer in the building. I get it. His job can be tough at times but the number one rule with customer service is to be friendly. Especially when the customer is being friendly to you. The other employees are always very friendly. He wasn’t just having a bad day. He was being a smart ass.“