Rude staff. Nothing that was asked for was available and they were rude about even acknowledging it.
Atmosphere: 2
Food: 1
Service: 1
Lisa Boyce
Sunday 09-14-2025
Im a little upset with Subway near Hospotal in Ripley! I placed order on their website at 345pm Sunday 09-14 for pick-up at 5pm. I paid online because REQUIRED TOO!! I go over at 5pm to pick up and they said *guy and extremely rude vocal lady We dont have your order! They could not make the order based on my receipt of payment! I asked for refund! I have to collect from Subway Corporate...nothing they can do.! I realize its not these employees fault but could not understand why they would not make it based on my receipt of payment. No manager in store to help me! The lady employee has NO Customer Service Ability...she kept escalating me by being RUDE! The guy at least tried to find order in his system! They did nothing other than stand there telling what they couldn't do and she was so freaking rude about it! He kept shaking his head! He at least told me manager Megan would be there tomorrow for help to call her When I got home I researched and found not only did it pend out on my credit card but actually attempted TWICE to charge me! I will NEVER order online again! I will NEVER go to the Subway by hospital I WILL dispute charges w my Credit Card I WILL complain to Customer Service I WILL leave bad reviews on Google & Yelp
***I just wanted to warn the public of Ripley! Order at your own risk & I sincerely wish you LUCK!! *** Employees did not have name tags or I would be blasting it on here!!
Three years ago: I ordered online to take advantage of a Great deal being offered. I also paid online & enjoy the rewards. Got there order not ready, she said are you here for pick up & I nodded. She didn't follow any of the Special Instructions.These sandwiches were going to 3 different people. I had to unwrap the food to figure out which was which. I wouldn't want someone doing that to my food. These were for co-workers not my kids. Nothing was cut properly & mayo/mustard less was not acknowledged. The sandwiches were a freaking mess! I can order from anywhere and spend my hard earned money. I chose Subway. Very very very unhappy AGAIN!!! THIS IS NOT THE FIRST TIME. I am tired of wasting my money on Subway, I'm not appreciated as a customer. The staff was rude! I called back for manager and she said The manager too busy to take my call. They are representing SUBWAY POORLY!!!!
Atmosphere: 1
Food: 1
Service: 1
Peter Coffey
Best experience today!!!
Atmosphere: 5
Food: 5
Service: 5
Teresa Pitthan
Drove All the way from Ravenswood to Ripley because Ravenswood was extremely busy. My husband is a diabetic 2 and he can only eat wheat or whole grain, he got white bread 🤬so he only ate the meat, he also ask for pickles and did not get it, what a waste of money. On my sub I asked for pepper jack cheese and didn't get it but hardly no veggies what so ever 🤬 So disappointed and to drive all the way to Ripley for absolutely nothing. I WILL NEVER EVER GO TO SUBWAY AGAIN THAT IS A PROMISE!
Atmosphere: 3
Food: 1
Service: 1
Lauren
This location use to be great. Unfortunately, due to uncleanliness and food not being refreshed, it has went down hill. My husband and I went here for our dinner. They had a metal covering so you couldn’t see the state of the deli meat. So, I didn’t notice until it was time to get our toppings and condiments just how gross. There was dirt and grime around the display window and just built up filth around the displays of food. Every single vegetable was wilted, the bell peppers and surrounding veggies had built up ice over top, black olives were in juice that just looked old and cloudy. The guacamole had turned dark brown and you could tell it had hardened around the edges. The lady adding the toppings and also working the cash register did not change gloves. I know it can be a pain but after handling cash and touching screens etc. it’s just the sanitary thing to do. We then went to get our fountain drinks and it was sticky and had ants crawling. We went home and my husband decided he was going to eat it regardless because he paid for it. The bread was stale and his cheese was hardened around the edges. I really hope the franchise owner goes in and cleans up the place. I was so sad to see it in the state it was.
Atmosphere: 1
Food: 1
Chris Hall
Order was completely not what I ordered online. I am a otr truck driver and me and my wife cannot get far from a restroom tonight after eating here. It was a simple order so I am perplexed at how it was incorrect.
Atmosphere: 3
Food: 1
Service: 2
Sarah Scritchfield
Walked in to order...stood in-store for 5 minutes, no one was at the counter. Decided to leave
Service: 1
Paige Ferguson
Very rude every time I go
Atmosphere: 1
Food: 1
Service: 1
S S
Very Unprofessional subway.. flys around the veggies, dirty counters where they’re making subs, soggy tomatoes and veggies.. looks like they’ve been out for days. Sloppy subs and sloppy workers. I don’t know how they’re still in business. They need a visit from our local health inspector.
Atmosphere: 1
Food: 1
Service: 1
James Turley
The place is always very neat and clean, service is great...I tried the new " wrap" sandwiches, and it was great !!!
Rude staff. Nothing that was asked for was available and they were rude about even acknowledging it.
Atmosphere: 2
Food: 1
Service: 1
Sunday 09-14-2025
Im a little upset with Subway near Hospotal in Ripley! I placed order on their website at 345pm Sunday 09-14 for pick-up at 5pm. I paid online because REQUIRED TOO!!
I go over at 5pm to pick up and they said *guy and extremely rude vocal lady We dont have your order!
They could not make the order based on my receipt of payment! I asked for refund! I have to collect from Subway Corporate...nothing they can do.!
I realize its not these employees fault but could not understand why they would not make it based on my receipt of payment.
No manager in store to help me!
The lady employee has NO Customer Service Ability...she kept escalating me by being RUDE! The guy at least tried to find order in his system! They did nothing other than stand there telling what they couldn't do and she was so freaking rude about it! He kept shaking his head!
He at least told me manager Megan would be there tomorrow for help to call her
When I got home I researched and found not only did it pend out on my credit card but actually attempted TWICE to charge me!
I will NEVER order online again!
I will NEVER go to the Subway by hospital
I WILL dispute charges w my Credit Card
I WILL complain to Customer Service
I WILL leave bad reviews on Google & Yelp
***I just wanted to warn the public of Ripley! Order at your own risk & I sincerely wish you LUCK!!
*** Employees did not have name tags or I would be blasting it on here!!
Three years ago: I ordered online to take advantage of a Great deal being offered. I also paid online & enjoy the rewards. Got there order not ready, she said are you here for pick up & I nodded. She didn't follow any of the Special Instructions.These sandwiches were going to 3 different people. I had to unwrap the food to figure out which was which. I wouldn't want someone doing that to my food. These were for co-workers not my kids. Nothing was cut properly & mayo/mustard less was not acknowledged. The sandwiches were a freaking mess! I can order from anywhere and spend my hard earned money. I chose Subway. Very very very unhappy AGAIN!!! THIS IS NOT THE FIRST TIME. I am tired of wasting my money on Subway, I'm not appreciated as a customer. The staff was rude! I called back for manager and she said The manager too busy to take my call. They are representing SUBWAY POORLY!!!!
Atmosphere: 1
Food: 1
Service: 1
Best experience today!!!
Atmosphere: 5
Food: 5
Service: 5
Drove All the way from Ravenswood to Ripley because Ravenswood was extremely busy. My husband is a diabetic 2 and he can only eat wheat or whole grain, he got white bread 🤬so he only ate the meat, he also ask for pickles and did not get it, what a waste of money. On my sub I asked for pepper jack cheese and didn't get it but hardly no veggies what so ever 🤬
So disappointed and to drive all the way to Ripley for absolutely nothing. I WILL NEVER EVER GO TO SUBWAY AGAIN THAT IS A PROMISE!
Atmosphere: 3
Food: 1
Service: 1
This location use to be great. Unfortunately, due to uncleanliness and food not being refreshed, it has went down hill. My husband and I went here for our dinner. They had a metal covering so you couldn’t see the state of the deli meat. So, I didn’t notice until it was time to get our toppings and condiments just how gross. There was dirt and grime around the display window and just built up filth around the displays of food. Every single vegetable was wilted, the bell peppers and surrounding veggies had built up ice over top, black olives were in juice that just looked old and cloudy. The guacamole had turned dark brown and you could tell it had hardened around the edges. The lady adding the toppings and also working the cash register did not change gloves. I know it can be a pain but after handling cash and touching screens etc. it’s just the sanitary thing to do. We then went to get our fountain drinks and it was sticky and had ants crawling. We went home and my husband decided he was going to eat it regardless because he paid for it. The bread was stale and his cheese was hardened around the edges. I really hope the franchise owner goes in and cleans up the place. I was so sad to see it in the state it was.
Atmosphere: 1
Food: 1
Order was completely not what I ordered online. I am a otr truck driver and me and my wife cannot get far from a restroom tonight after eating here. It was a simple order so I am perplexed at how it was incorrect.
Atmosphere: 3
Food: 1
Service: 2
Walked in to order...stood in-store for 5 minutes, no one was at the counter. Decided to leave
Service: 1
Very rude every time I go
Atmosphere: 1
Food: 1
Service: 1
Very Unprofessional subway.. flys around the veggies, dirty counters where they’re making subs, soggy tomatoes and veggies.. looks like they’ve been out for days. Sloppy subs and sloppy workers. I don’t know how they’re still in business. They need a visit from our local health inspector.
Atmosphere: 1
Food: 1
Service: 1
The place is always very neat and clean, service is great...I tried the new " wrap" sandwiches, and it was great !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunchips Harvest Cheddar
Restaurantji Recommends
You ruined my mother laws 80 birthday she had her heart set on subway. Will never come back. Need to teach your people not to be so rude.
Atmosphere: 1
Food: 1
Service: 1
The all American club is pretty good. Love the chipotle
Atmosphere: 4
Food: 5
Service: 5
The staff was burned out from a rush but still nice.
Atmosphere: 3
Food: 4
Service: 3
Food and atmosphere were great, the service was a bit slower than other Subway stores o have been to.
Atmosphere: 5
Food: 5
Service: 4
Always friendly, sandwiches are always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pickleball Club, Sweet Onion Chicken Teriyaki, Oatmeal Raisin, Raspberry Cheesecake, Steak
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