It's a mcdonald's besides the one in Moorefield, West Virginia, you can order a Coke and they'll give you water. Don't know what's going on with that one.
Atmosphere: 3
Food: 3
Service: 3
Jamie
Service is curt and unfriendly. Not only did they not include cups, napkins, or sauce, nobody is at the front desk to ask for it. When I was able to get somebody’s attention, She was so abrupt and slammed my items in the counter. No “thank you” or anything. The expected customer service at McDonald’s overall has gone down the drain in recent years. Although most of my recent visits to any location have been subpar- this stands out as even worse than usual.
Atmosphere: 2
Food: 2
Service: 1
Gretson Winters
We go to Mc D because it's consistently good. Prices are creeping up but so is the grocery store.
Food: 5
Service: 5
Recommended dishes: Mcdouble
IChitMyself
Ordered online, showed up to my food being ready. Went to fill up my drinks and one of the soda machines wasn't even working, with a big out of order sign. So already options are limited, I choose Coke thinking it'll work. Nope, straight syrup. Not to mention there was no Iced Tea brewed so I had to stand there for 15 minutes while the 2 employees gave me dirty looks, until they finally decided to ask if i needed anything. Will be eating literally anywhere else from now on.
Atmosphere: 1
Food: 3
Service: 1
Nova Skye
Great service
Atmosphere: 5
Food: 5
Service: 5
Rob Szarka
One of the better-run McDonald's I've visited. If the ice cream machine weren't down so often, it would be even better, but this is a chain-wide problem, so…
Atmosphere: 4
Food: 5
Service: 5
Brynne Burkhalter
They always forget sauce in my meal so always make sure to check, but this time they didn’t even give me the correctly sized drink
Atmosphere: 1
Food: 3
Service: 1
Alberto torres
Best McDonald's in the shepherdstown and martinsburg areas. This one always carries fresh food gets orders right.
Luna
I went through the drive-thru and ordered a 30-piece nugget. When I bit into one, it was hard, cold, and stale. These nuggets must have been sitting out for a while. I don't understand why you'd serve this to customers who are paying for fresh, warm food. I know you wouldn't want to eat it, so this isn't okay. Please fix this issue.
The food is good, when they get it right half the time they get it wrong and or plain out don’t give you the correct food. Everything else if very good. Nice workers and great food. The recent renovations are great.
Sherri Snyder
Love the mcgriddles and shakes and soda
Zane Oberholzer
The employees here are wonderful! Attentive, friendly and very good at their jobs. There can be a drive thru line around the building, and you will get through as quickly as possible and your order will be correct! My favorite McDonald's in the area!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Jim Drosdak
Always a pleasant snack or quick meal dining experience at this McDonald's. Great Staff! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Jason Smith
The Shepherdstown location is amongst the absolute best locations in our region.
67 kid
It's a mcdonald's besides the one in Moorefield, West Virginia, you can order a Coke and they'll give you water. Don't know what's going on with that one.
Atmosphere: 3
Food: 3
Service: 3
Service is curt and unfriendly. Not only did they not include cups, napkins, or sauce, nobody is at the front desk to ask for it. When I was able to get somebody’s attention, She was so abrupt and slammed my items in the counter. No “thank you” or anything. The expected customer service at McDonald’s overall has gone down the drain in recent years. Although most of my recent visits to any location have been subpar- this stands out as even worse than usual.
Atmosphere: 2
Food: 2
Service: 1
We go to Mc D because it's consistently good. Prices are creeping up but so is the grocery store.
Food: 5
Service: 5
Recommended dishes: Mcdouble
Ordered online, showed up to my food being ready. Went to fill up my drinks and one of the soda machines wasn't even working, with a big out of order sign. So already options are limited, I choose Coke thinking it'll work. Nope, straight syrup. Not to mention there was no Iced Tea brewed so I had to stand there for 15 minutes while the 2 employees gave me dirty looks, until they finally decided to ask if i needed anything. Will be eating literally anywhere else from now on.
Atmosphere: 1
Food: 3
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
One of the better-run McDonald's I've visited. If the ice cream machine weren't down so often, it would be even better, but this is a chain-wide problem, so…
Atmosphere: 4
Food: 5
Service: 5
They always forget sauce in my meal so always make sure to check, but this time they didn’t even give me the correctly sized drink
Atmosphere: 1
Food: 3
Service: 1
Best McDonald's in the shepherdstown and martinsburg areas. This one always carries fresh food gets orders right.
I went through the drive-thru and ordered a 30-piece nugget. When I bit into one, it was hard, cold, and stale. These nuggets must have been sitting out for a while. I don't understand why you'd serve this to customers who are paying for fresh, warm food. I know you wouldn't want to eat it, so this isn't okay. Please fix this issue.
Restaurantji Recommends
The food is good, when they get it right half the time they get it wrong and or plain out don’t give you the correct food. Everything else if very good. Nice workers and great food. The recent renovations are great.
Love the mcgriddles and shakes and soda
The employees here are wonderful! Attentive, friendly and very good at their jobs. There can be a drive thru line around the building, and you will get through as quickly as possible and your order will be correct! My favorite McDonald's in the area!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Always a pleasant snack or quick meal dining experience at this McDonald's. Great Staff! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
The Shepherdstown location is amongst the absolute best locations in our region.
Food: 5
Service: 5
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