No napkins or ketchup on station, had to ask employee for it and they acted like you asked for a kidney, service was slow and not friendly
Atmosphere: 2
Food: 4
Service: 2
Bignrich6520
No AC in the kids area when it’s 95 degrees outside. The lobby and tables are ALWAYS filthy every time we visit. No soda machines and no napkins. No condiments in the lobby either. We will find another location from here on out.
Atmosphere: 1
Food: 5
Service: 3
Honest Reviews
This McDonald’s is a standalone location in the South Ridge Shopping Center parking lot. It’s a fairly large building with a clean, modern exterior and updated signage. Inside, the restaurant features a good-sized dining area with a mix of seating styles — from high-top stools and traditional booths to comfortable, padded armchairs with a fun striped design that added a touch of style to the space.
One standout feature is the indoor kids’ play area, which is quite large — a rare sight these days, especially post-COVID. It’s a great bonus for families and adds value to the location.
The cleanliness was acceptable overall, though it could’ve used a bit more attention in a few areas. What really hurt the atmosphere rating, however, was the employees standing right outside the entrance smoking as I arrived. This is a huge turnoff — it feels unprofessional and unhygienic, and it immediately leaves a negative first impression. If not for that, I would’ve rated the atmosphere a 4 out of 5.
🙋♂️ Service: 4 out of 5
Service was better than expected. I had an issue using my McDonald’s app to redeem a free iced caramel coffee. One of the employees noticed I was having trouble, stepped in to help, and after trying to resolve it, simply gave me the coffee for free. She was friendly, helpful, and understanding — it’s always nice when a team member goes out of their way to assist a customer, even if the issue is with the app and not the store.
🍔 Food: 3 out of 5
I ordered a bacon, egg, and cheese McMuffin and a large iced caramel coffee. The McMuffin was decent — warm, with a good balance of flavor. Pretty standard but satisfying. Unfortunately, the coffee was way too sweet — so overpowering that I couldn’t even finish it. That knocked the food rating down for me.
⸻
✅ Would I return? Sure — it’s a decent McDonald’s that offers the basics with a bit more style than average, especially for families with young kids. But I really hope McDonald’s — and fast food places in general — start enforcing better standards about employee visibility during smoke breaks. It really impacts the overall experience.
Atmosphere: 3
Food: 3
Service: 4
Craig
Wow I can't believe people watched a mc downloads employ go and touch a mapping bucket while he has food in his hand..none od the tables were clean my 9 yr old daughter was like this place is nasty
Atmosphere: 1
Food: 1
Service: 1
Brianna Ball
I ordered breakfast online and the menu was still breakfast when I pulled in the drive thru, they decided since by the time I got to the window to tell them my code to not honor my order that was placed ONLINE before breakfast time was over! And was extremely rude
Aaron Hill
I ordered a double BBQ bacon Quarter pounder, a Big Mac and a ten piece nugget with ranch dipping sauce. After paying I was told pull off because they didn't have the BBQ sauce ready that they had to get it... Okay fine, I pulled off no problem.. When they brought the food out I looked and it seemed all was there I took the food and we pulled out. As we got the food out the Double BBQ bacon burger had no BBQ or bacon on it period. After that being the reason I waited I found that laughable but that was my sandwich and IDC but then my wifes big Mac had a squirt of Mac sauce and looked as dry as a Texas summer night and my daughters nuggets had no ranch to go with them as asked for when ordered to beat it all the drive through person rushed us while ordering as if he couldn't wait for us to decide what we wanted. So I'm giving this joke of an establishment a 1 star I'd give less if I could. Worst McDonald's within a 100 mile radius by far.
Atmosphere: 1
Food: 1
Service: 1
Thomas Church
Went inside for a coffee and biscuit. Employee was working on piece of equipment. Got up and wiped hands off with dirty rag. Didn’t wash hands and even looked at her hands as if she didn’t need to wash them. No thanks give me refund and I’ll go somewhere else. Have stopped here a few times passing through WV. Always horrible. Well I’ve learned OK. I want stop here again. Go to chic right down the street. Clean and friendly ! McDonald’s never at this location 👎
ricky nelson
I came through at approximately 12:35am I ordered my food and ask if they could type in my card number the girl at the window said no I asked for a manager to see if they could do it she refused me a manager and she was rude as can be I’m always nice no matter what so I was still nice I asked again and she ignored my question this was at 12:45am on 2/5/2025 I just ask that McDonald’s start watching their locations more this is more common then it needs to be I won’t be back to this specific location because of this the guy that handed me the food was nice he informed me they could type my card in I thanked him and moved on
45 minute wait with no help in the restaurant poor management! We just ordered a tea .. poor life choices choosing
Atmosphere: 1
Food: 1
Service: 1
Kayla Robinson
Quarter pounder was not cooked all the way and the service is always soooooo slow
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Mac
Travis Weber
Food is so old it's chewy. It's not busy right now on account of the snow storm. We waited around 20 min for old food.
Atmosphere: 1
Food: 1
Service: 1
Jason
In drive though almost 55 minutes need hire more people and or get new mangers shouldn't be in drive though that long waiting on mobile order
Atmosphere: 1
Food: 1
Service: 1
Ed DeWitt
Service was crap, Never dealt with slower service. 3 attempts and they couldn't get my mobile order right. By the time they managed to get me my food it was already cold. Worst McDonald's experience I've ever had!
Standard McDonald's. Went through the drive thru.
Atmosphere: 3
Food: 4
Service: 5
No napkins or ketchup on station, had to ask employee for it and they acted like you asked for a kidney, service was slow and not friendly
Atmosphere: 2
Food: 4
Service: 2
No AC in the kids area when it’s 95 degrees outside. The lobby and tables are ALWAYS filthy every time we visit. No soda machines and no napkins. No condiments in the lobby either. We will find another location from here on out.
Atmosphere: 1
Food: 5
Service: 3
This McDonald’s is a standalone location in the South Ridge Shopping Center parking lot. It’s a fairly large building with a clean, modern exterior and updated signage. Inside, the restaurant features a good-sized dining area with a mix of seating styles — from high-top stools and traditional booths to comfortable, padded armchairs with a fun striped design that added a touch of style to the space.
One standout feature is the indoor kids’ play area, which is quite large — a rare sight these days, especially post-COVID. It’s a great bonus for families and adds value to the location.
The cleanliness was acceptable overall, though it could’ve used a bit more attention in a few areas. What really hurt the atmosphere rating, however, was the employees standing right outside the entrance smoking as I arrived. This is a huge turnoff — it feels unprofessional and unhygienic, and it immediately leaves a negative first impression. If not for that, I would’ve rated the atmosphere a 4 out of 5.
🙋♂️ Service: 4 out of 5
Service was better than expected. I had an issue using my McDonald’s app to redeem a free iced caramel coffee. One of the employees noticed I was having trouble, stepped in to help, and after trying to resolve it, simply gave me the coffee for free. She was friendly, helpful, and understanding — it’s always nice when a team member goes out of their way to assist a customer, even if the issue is with the app and not the store.
🍔 Food: 3 out of 5
I ordered a bacon, egg, and cheese McMuffin and a large iced caramel coffee. The McMuffin was decent — warm, with a good balance of flavor. Pretty standard but satisfying. Unfortunately, the coffee was way too sweet — so overpowering that I couldn’t even finish it. That knocked the food rating down for me.
⸻
✅ Would I return?
Sure — it’s a decent McDonald’s that offers the basics with a bit more style than average, especially for families with young kids. But I really hope McDonald’s — and fast food places in general — start enforcing better standards about employee visibility during smoke breaks. It really impacts the overall experience.
Atmosphere: 3
Food: 3
Service: 4
Wow I can't believe people watched a mc downloads employ go and touch a mapping bucket while he has food in his hand..none od the tables were clean my 9 yr old daughter was like this place is nasty
Atmosphere: 1
Food: 1
Service: 1
I ordered breakfast online and the menu was still breakfast when I pulled in the drive thru, they decided since by the time I got to the window to tell them my code to not honor my order that was placed ONLINE before breakfast time was over! And was extremely rude
I ordered a double BBQ bacon Quarter pounder, a Big Mac and a ten piece nugget with ranch dipping sauce.
After paying I was told pull off because they didn't have the BBQ sauce ready that they had to get it... Okay fine, I pulled off no problem..
When they brought the food out I looked and it seemed all was there I took the food and we pulled out.
As we got the food out the Double BBQ bacon burger had no BBQ or bacon on it period. After that being the reason I waited I found that laughable but that was my sandwich and IDC but then my wifes big Mac had a squirt of Mac sauce and looked as dry as a Texas summer night and my daughters nuggets had no ranch to go with them as asked for when ordered to beat it all the drive through person rushed us while ordering as if he couldn't wait for us to decide what we wanted.
So I'm giving this joke of an establishment a 1 star I'd give less if I could.
Worst McDonald's within a 100 mile radius by far.
Atmosphere: 1
Food: 1
Service: 1
Went inside for a coffee and biscuit. Employee was working on piece of equipment. Got up and wiped hands off with dirty rag. Didn’t wash hands and even looked at her hands as if she didn’t need to wash them. No thanks give me refund and I’ll go somewhere else. Have stopped here a few times passing through WV. Always horrible. Well I’ve learned OK. I want stop here again. Go to chic right down the street. Clean and friendly ! McDonald’s never at this location 👎
I came through at approximately 12:35am I ordered my food and ask if they could type in my card number the girl at the window said no I asked for a manager to see if they could do it she refused me a manager and she was rude as can be I’m always nice no matter what so I was still nice I asked again and she ignored my question this was at 12:45am on 2/5/2025 I just ask that McDonald’s start watching their locations more this is more common then it needs to be I won’t be back to this specific location because of this the guy that handed me the food was nice he informed me they could type my card in I thanked him and moved on
Atmosphere: 1
Food: 1
Service: 1
Drive through
Food: 4
Recommended dishes: French Fries, Cheeseburger
Restaurantji Recommends
45 minute wait with no help in the restaurant poor management! We just ordered a tea .. poor life choices choosing
Atmosphere: 1
Food: 1
Service: 1
Quarter pounder was not cooked all the way and the service is always soooooo slow
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Mac
Food is so old it's chewy. It's not busy right now on account of the snow storm. We waited around 20 min for old food.
Atmosphere: 1
Food: 1
Service: 1
In drive though almost 55 minutes need hire more people and or get new mangers shouldn't be in drive though that long waiting on mobile order
Atmosphere: 1
Food: 1
Service: 1
Service was crap, Never dealt with slower service. 3 attempts and they couldn't get my mobile order right. By the time they managed to get me my food it was already cold. Worst McDonald's experience I've ever had!
Atmosphere: 1
Food: 1
Service: 1
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