Chipotle Mexican Grill
615 Grand Central Ave, Vienna
(304) 699-1010
Recent Reviews
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Maybe once I went there and their chip were fresh but I just got chipotle from this location a 4th time and my third time with the chips because the last time the chip were super stale and now they are still stale what's going on they can say it's fresh however many times they want but I know fresh chips when eating one and these aren't fresh so I pick some up from Walmart and the guacamole is super spicy almost chocked on it since I never had spice but the manager says it isn't spicy but so I must be imagining the spice in my food I ordered the guacamole separate in a cup to make sure and yes %100 I was right but I'll make my family members and I and friends stay away from this location since someone I know has a bad reaction to spice and the manager can care less
By the way I have had chipotle for years never had spicy guacamole before so no this is the only location that put spice in guacamole without informing customers and very stale chips
I’m extremely upset, especially since this was my third time giving Chipotle another chance after dealing with small portions before. This time was completely UNACCEPTABLE. The worker was too lazy to get fresh rice and purposely scooped out the last scraps like it didn’t matter. When I politely asked for more, they gave me attitude instead of fixing the issue. On top of that, I paid $12 for a portion so small it’s insulting. This happened while I was ordering inside, so I can only imagine how bad the service is in the drive-thru. This experience has convinced me that Chipotle just doesn’t care about its customers.
Atmosphere: 1
Food: 2
Service: 1
Great food..kind people!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Bowl Steak
They never Do correct portions They never give you enough… And then they give you attitude when you ask for the correct portion
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Bowl, Large Chips & Large Queso Blanco, Burrito
Chipotle has to be the best place to get Mexican food around here. It doesn't matter what I order, it damn near always ends up delicious. The employees seem to always be willing to give you a little extra meat or really any of the ingredients. I suggest getting your food to go. Especially since winter is just around the corner and doing so just lessons the chances of catching a cold or spreading a cold you don't yet know you have yourself. They end up paying a lot of attention to the food preparation which is great! But the tables don't get wiped off all the time before you need to occupy one. Not necessarily the employees fault though. I would rather have better food if I had to pick between the two.
Vegetarian options: You can build to order basically everything so it's up to you!
Dietary restrictions: Darn near everything is Gluten-free.
Parking: Not a whole lot of spots.
Wheelchair accessibility: Yes, wheelchair accessible.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burrito Bowl with Sofritas, Create Your Own Bowl Steak, Chips, Three Tacos, Large Chips & Large Guacamole, Tortilla on the Side, Quesadilla, Side of Guacamole, Chips & Tomatillo-Red Chili Salsa, Chicken Bowl, Chips & Fresh Tomato Salsa, Large Chips & Large Queso Blanco, Burrito, Chips & Guacamole
I recommend going inside to order if possible since they are extremely stingy with the portions. The food at this location is a little too salty compared to others.
A once week must for sure ✌️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Bowl Steak
Food was tasty! Workers were friendly & helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Are you kidding me? $3 for this? Do better.
Atmosphere: 1
Food: 1
Service: 1
The middle aged brown lady working Chipotlane is one of the rudest chipotle workers I have ever seen. I pulled up to the window, and she just stares at me. Then she yells at me that she needs my name for the order. So unprofessional and rude, I literally never want to come back here.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The watermelon lemonade is not good, and the food is kind of good.
Food: 2
Service: 5
Recommended dishes: Chips, Quesadilla
Chicken bowl was tasty, portion was generous, ingredients were fresh - good guacamole! Friendly quick service. Stale chips though.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Bowl
Food was terrible... Made me sick .
Good food! Went in at lunch and everything went smooth.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Every time I go I get skimped. They literally take a scoop of meat then shake half of it off of the scoop. Had to ask for extra rice which is fine but when I asked for more chicken they charged me for double chicken. It's supposed to be 4 oz of meat for one scoop. I was excited when I found out we were getting a chipotle but I refuse to go there anymore. It's way overpriced for the amount of food and the workers are rude.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chips
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