I really wanted to like this Jersey Mike’s because the younger girl on the phone was incredibly polite and helpful when I placed a mobile order. I had a few specific requests — extra toasted bun on the grill and extra ranch — and she was kind and reassuring, saying, “Oh for sure, we can work that out!”
When I arrived, my order wasn’t ready, which was fine. But what wasn’t fine was the atmosphere inside the store — especially the behavior of the woman who I believe is the manager, named Sarah. As soon as I walked in, she was speaking down to her employees, especially the young man working the grill and the girl who had helped me on the phone. They were calmly discussing that the grill wasn’t heating properly (already a red flag), and Sarah immediately started belittling them in front of customers.
I watched her treat that young man like he was completely incompetent. He had my bun prepped with the extra ranch, just like I requested, and she told him to throw it away — even though it looked totally fine. He remade it and was trying to toast the bun per my order, and she berated him again, asking, “What are you doing? Don’t do that,” and took the bun off the grill. I had to politely step in and say that’s exactly what I had requested. She rolled her eyes at me, slapped the bun back on the grill, and walked away with an attitude.
The only decent thing she did was give me a side of ranch. But by the time I got home, my “fresh off the grill” sub was barely warm. I had to microwave it just to make it edible. Clearly, the grill wasn’t working properly, which they were well aware of but didn’t mention to me. If your equipment isn’t working, you either need to let customers know up front and expect a delay, or pause service until it’s fixed. Instead, they served me something borderline cold and hoped no one would notice.
The food was disappointing, but the service was what really ruined it. Watching Sarah disrespect her team like that was uncomfortable and upsetting. I could see how disheartened the staff looked, but they clearly couldn’t say anything without fear of consequences. Not only is that bad leadership, it creates a toxic work environment. I genuinely feel bad for the team having to work under someone like that.
Tim Davis
Good food,fast friendly service
John Overstreet
First time there, and I was satisfied... the sub was very, very good!
Jon Berle
I have never had a problem with the way they make my Sub. The customer service is great. I would say one of the best sub shops in Vienna.
Rootbeerjug
Order BLT but held off the bacon and added pickle, may I say these pickles were the most scrumptious most fresh and most juicy pickleloins that ever hit my tongue
Staff was kind and humorous
I love pickle
tony roub
The best in town
Atmosphere: 5
Food: 5
Service: 5
Jody Green
They have the best subs by far then anyone else, fresh and that Mikes sauce is great and the bread is great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian
Jordan Mayhew
Very quick, friendly, and make every accommodation. Mind blowing food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian, Big Kahuna Chicken Cheese Steak, Chipotle Chicken Cheese Steak
Melanie Moore
We love this Jersey Mike’s location! We travel an hour both ways just for the sandwiches. The staff is very friendly. The best part of the experience is the bumpin playlists they play in the store. We always “dine-in” for the full experience.
Atmosphere: 5
Food: 5
Service: 5
Jadyn H
Unique subs, packed with veggies and meat more than most places. Been here a couple times. Best place for a cold sub for sure! Prices are a bit high, but the cream soda at the fountain is totally worth it.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Philly Sandwich, Roast Beef and Provolone
We have never had a bad experience here. The atmosphere is lively, good service, food is fresh and filling and the facilities are very clean. We would like to thank Austin for always having amazing customer service, making great subs, and going the extra mile. I'm a travel blogger and he is certainly an asset to your company. Will return often.
Vegetarian options: The veggie sub, and portobello mushroom and swiss
Kid-friendliness: Kids meal options
Wheelchair accessibility: No stairs to climb
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly Sandwich
tekkamancloud
Was pleasantly surprised how good the Philly cheesesteak is. Not as good as the real thing, but since we're not in Philly pretty good.
Atmosphere: 5
Food: 4
Service: 5
Outback Bob
The employees were very friendly. Did a excellent job fixing our subs. Filled the order in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly Sandwich
Becca Burke
Forget the other shops. If you want a bangin' sandwich made with love go here. Fresh sliced right there, bread is phenomenal, they load it up. Born and raised jersey girl here and this place reminded me of the hoagies I missed so much.
I really wanted to like this Jersey Mike’s because the younger girl on the phone was incredibly polite and helpful when I placed a mobile order. I had a few specific requests — extra toasted bun on the grill and extra ranch — and she was kind and reassuring, saying, “Oh for sure, we can work that out!”
When I arrived, my order wasn’t ready, which was fine. But what wasn’t fine was the atmosphere inside the store — especially the behavior of the woman who I believe is the manager, named Sarah. As soon as I walked in, she was speaking down to her employees, especially the young man working the grill and the girl who had helped me on the phone. They were calmly discussing that the grill wasn’t heating properly (already a red flag), and Sarah immediately started belittling them in front of customers.
I watched her treat that young man like he was completely incompetent. He had my bun prepped with the extra ranch, just like I requested, and she told him to throw it away — even though it looked totally fine. He remade it and was trying to toast the bun per my order, and she berated him again, asking, “What are you doing? Don’t do that,” and took the bun off the grill. I had to politely step in and say that’s exactly what I had requested. She rolled her eyes at me, slapped the bun back on the grill, and walked away with an attitude.
The only decent thing she did was give me a side of ranch. But by the time I got home, my “fresh off the grill” sub was barely warm. I had to microwave it just to make it edible. Clearly, the grill wasn’t working properly, which they were well aware of but didn’t mention to me. If your equipment isn’t working, you either need to let customers know up front and expect a delay, or pause service until it’s fixed. Instead, they served me something borderline cold and hoped no one would notice.
The food was disappointing, but the service was what really ruined it. Watching Sarah disrespect her team like that was uncomfortable and upsetting. I could see how disheartened the staff looked, but they clearly couldn’t say anything without fear of consequences. Not only is that bad leadership, it creates a toxic work environment. I genuinely feel bad for the team having to work under someone like that.
Good food,fast friendly service
First time there, and I was satisfied... the sub was very, very good!
I have never had a problem with the way they make my Sub. The customer service is great. I would say one of the best sub shops in Vienna.
Order BLT but held off the bacon and added pickle, may I say these pickles were the most scrumptious most fresh and most juicy pickleloins that ever hit my tongue
Staff was kind and humorous
I love pickle
The best in town
Atmosphere: 5
Food: 5
Service: 5
They have the best subs by far then anyone else, fresh and that Mikes sauce is great and the bread is great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian
Very quick, friendly, and make every accommodation. Mind blowing food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian, Big Kahuna Chicken Cheese Steak, Chipotle Chicken Cheese Steak
We love this Jersey Mike’s location! We travel an hour both ways just for the sandwiches. The staff is very friendly. The best part of the experience is the bumpin playlists they play in the store. We always “dine-in” for the full experience.
Atmosphere: 5
Food: 5
Service: 5
Unique subs, packed with veggies and meat more than most places. Been here a couple times. Best place for a cold sub for sure! Prices are a bit high, but the cream soda at the fountain is totally worth it.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Philly Sandwich, Roast Beef and Provolone
Restaurantji Recommends
We have never had a bad experience here. The atmosphere is lively, good service, food is fresh and filling and the facilities are very clean. We would like to thank Austin for always having amazing customer service, making great subs, and going the extra mile. I'm a travel blogger and he is certainly an asset to your company. Will return often.
Vegetarian options: The veggie sub, and portobello mushroom and swiss
Kid-friendliness: Kids meal options
Wheelchair accessibility: No stairs to climb
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly Sandwich
Was pleasantly surprised how good the Philly cheesesteak is. Not as good as the real thing, but since we're not in Philly pretty good.
Atmosphere: 5
Food: 4
Service: 5
The employees were very friendly. Did a excellent job fixing our subs. Filled the order in a timely manner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly Sandwich
Forget the other shops. If you want a bangin' sandwich made with love go here. Fresh sliced right there, bread is phenomenal, they load it up. Born and raised jersey girl here and this place reminded me of the hoagies I missed so much.
Atmosphere: 5
Food: 5
Service: 5
Staff was great and welcoming.
Atmosphere: 5
Food: 5
Service: 5
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