Pizza Hut

1830 E Richards St, Douglas
(307) 358-2224

Recent Reviews

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Sean Lessley

Called and ordered a large stuff crust double pepporoni COULDNT BELIEVE 34.49 the kid on phone before i hung up wanted to charge my card without giving me the total then he asked me if i wanted to leave a tip wich i never do unless i see pizza first etc Pizza was very good but high priced the kid i believe on the phone tryed but not very good on the phone!

Atmosphere: 5

Food: 5

Service: 4

The Working-Class Perspective

Wrong order delivered and Manager Rude and unwilling to correct. Will not order agin. Pizza was wrong and cold, when we went to the location to talk with manager the store is dirty, looked like it had not been cleaned in a month.

Randy Clark

Rude staff, I was charged online for this location and expect to pay a 2ed time and staff was rude to my wife about the issue. Still have not got a refund of food payed for, Red head kid in drive through, was rude and his advice it well don’t use the app it’s not our problem. Would recommend Dominos next door,

Ralph Clark

Cold pizza and rude staff do not recommend, inside was dirty and staff took forever to even acknowledge me, think they where outside smoking, place also smelled of marijuana, when the staff finally came to the counter.

Atmosphere: 1

Food: 1

Service: 1

Val Rich

Online order did not go through properly. Employee reput the order through when I arrived for pickup. Was told numerous times that I would not be charged again as we were already charged. Went back through when order should have been ready to pickup order. Different employee was at window this time and I explained what I was there for and he told me the order total. I explained that I had already paid and he told me he had to have payment to proceed. I explained that I had been told I would not be charged again. He insisted that I provide payment even though I showed all confirmation information with payment. I was then informed refund would be received in 48 hours. I stated that I had been lied to and that I should not shop there. He very rudely told me that webster dictionary definition states that I was not lied to. I drove away and he was yelling out window as I was all the way to street. I was told best advice from them is to go inside if I want pizza. I asked so I need to pay twice and I have already wasted a hour waiting for the pizza from them and they refused to attempt to make it right. I left with no pizza, wasted hour and $52 charge.

Atmosphere: 1

Food: 1

Service: 1

Randy Clark

Rude staff, long wait to come to window, took money and got no food or refund told to wait 48 hrs. Red head kid was rude to my wife.

Atmosphere: 1

Food: 1

Service: 1

Anthony Long

in general I don't believe that the corporations decisions have benefitted the company as a whole. they really aren't what they once were. this specific location seems to be doing a good job at making lemonade though.

Atmosphere: 5

Food: 5

Service: 5

Jammie Oakenshield

Very discriminatory they will treat you like garbage if you talk to someone they don't like

Atmosphere: 1

Food: 1

Service: 1

Parker Bryant

Very nice and helpful staff

Mitzi Edwards

Got my order wrong and was told would get refund may 6th still NO REFUND

MAW None

I ordered a pizza Thursday night at 6:15 and the caller said 30 minutes I got there and waiting for 1 hour the wings was over cooked and the pizza was the worst I ever had. I have been trying to call but the line is always busy I would like my money back please

Carbajal Transport

We are very happy with the service.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheese Pizza, Pepperoni Pizza

Elisa Gomez

Me and my family were pretty excited to go eat stuffed crust pizza that we love from Pizza Hut but when we got there the building was empty. There were pizzas in the oven but they were overlapped so I’m pretty sure they were burning. The buffet food was still there and we arrived at 2. Couple tables still hadn’t been cleaned. There were two lady workers outside smoking and they did see us come in , it was pretty upsetting that they just ignored business for themselves too. Hopefully they get better management because we love Pizza Hut !

Atmosphere: 1

Service: 1

GlGA N1994

They had Muhammad Ali in the back sparring with my calzone. It was aight tho 2/5.

Atmosphere: 3

Food: 2

Service: 1

Recommended dishes: Oven-Baked Cheesy Alfredo Pasta

Margaret Geary

They got my order perfect and fast.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

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