Absolutely beautiful grounds and resort.Rooms: Beautiful rooms and amenities, Hot Tubs are perfectNearby activities: Outstanding recreation in the area, Up in the SnowysFood & drinks: Food and drinks are pricey, but the place is remote.
Service: 5
Julie Stephen
We stayed a night recently. There were not many guests at the time we stayed. I suggest that you try to space out your guests and not put them in rooms next to each other unless you are full which was far from the case. There was a family in the room next to us. The walls are very thin. We were trying to relax and get some sleep but kept hearing conversation from next room. Fast forward a bit and now we're listening to loud snoring. Then 3 loud farts. Come on you definitely have the space to separate your guests.
Service: 2
Scotty Joe
We’ve been coming here for years. We might stop coming if: 1) A few more unattended screaming children are brought here by careless irresponsible parents. Staff used to quell this problem automatically. This is a place for healing, not Disneyland. 2) Drill a hole between the studs in the walls separating rooms and inject insulation. Then you won’t hear every noise your neighbor makes. Multiple owners can’t be made to care enough about the noise to do this. Acoustic wall decorations of every style are sold online CHEAP. Both of these options are more affordable than removing and rebuilding the walls separating the rooms. Seriously, we can hear our neighbors talking, snoring, farting, cellphone ringing etc. you don’t have to be a millionaire to fix this problem. You just have to care.
Service: 5
Michele Vanoordt
I absolutely love this lodge. The pools are clean and beautiful. The staff is amazing. The bar is nice n cozy.
Service: 5
michelle person
Very disappointed at the restaurant with Saratoga Resort. We have been going for over 10 years. We had reservations and sat at table for over 20 minutes with no customer service. We had to go ask for a waitress/waiter. Finally took our orders, half drinks came, then half food came. The pizza over $25 & was cold in the middle. While we tried to eat supper, we had people playing pool, the pool sticks were over our head, between us, and obviously very close. The servers were too busy cleaning other tables instead of taking care of current guests. Our total bill was over $200 & I talked to manager and we got a discount of $54. The resort & restaurant use to be great service, great rooms/cabins, & great food. Obviously that has changed, food was not good, very expensive, & disappointing customer service. We will not staying or eating there anymore. Very disappointed.
Someasshole Tattled
2024 ONLINE ORDER AND ONCE U WAS THERE WAS TOLD THEY COULDN'T FIND MY ORDER THANK GOD FIR EMAIL. LEFT FOR 10 MIN TO COME BACK TO WHAT I ORDERED NO DISCOUNT NO SRRY NOTHING JUSTBTHEY WERE BUSY! ?♀️ 1ST N PROBABLY ONLY TIME WE WILL ORDER THAT WAY AGAIN.
Service: 3
Melanie Zimmermann
I was very disappointed overall but mostly about the hot spring pools- the very reason we came. We’ve been to several hot springs before, some more rustic, some more modern. I’d rate these pools right in the middle. The water appeared dirty, there was visible “floaters” and we could feel a slimy film on the surfaces. We were looking forward to soaking much longer, going in the Tepee pools but did not feel comfortable doing so after only soaking for about an hour. I wouldn’t recommend this place. It wasn’t worth the room price.
Service: 2
Andy Shaffer Andy
Rooms are nice but pricey for what you get. There is also an upcharge for everything.
Service: 3
Jaden Bratcher
Me and my girlfriend had a great time. The restaurant food wasn’t great but the draft beers and mixed drinks made up for it.Hot springs were so nice in the snow.
Service: 5
Amy Terrell
The staff is fantastic. The pools are fun. The hotel is run down and neglected. We stayed in a ‘newly renovated’ room. The bathroom had a broken and rusted out sink. The walls in the shower/tub are filthy. The faucet in the shower had duct taped holding it on. Wallpaper peeling off. There are no refrigerators or microwaves in rooms. The above mentioned isn’t expensive to fix. The owner of the hotel needs to invest in the upkeep of the rooms.Rooms: Rooms are run down a neglected.
Return customers. We love the hot pools and it's set up really nice. They have complimentary robes to wear to and from the pool. Only real complaint was the rude Native girl at the front desk.Rooms: Rooms are a little dated but not bad.
Service: 3
Kelly Ulrich
Very proud of their rooms and the price. Charge 10$ to cancel in advance per night booked, with a medical exemption.The rooms are very pricey for what they look like, and consist of. There are some great free hot springs in Saratoga. I would not recommend staying at this “resort”.
Service: 1
Dennis L
Condition of the rooms is below par compared to the rest of the resort which is clean, well-kept, and has great staff. In particular, room 171 badly needs new flooring.Rooms: In need of obvious upgrades, carpeting was unacceptably dirty. Beds could be better. But otherwise tidy and comfortableNearby activities: The resort has an adventure activities rental right across the street.Walkability: Easy to walk to and around town from the resortFood & drinks: Food at the resort was acceptably good, like high-end sports bar food. Beer from the brewery was great.
Service: 5
Marisol Santos
I stayed here Sept. 30 to Oct. 1st.I had my room serviced while I was gone. My brand new eyeshadow pallet was missing when I came back.I’m just thankful I didn’t leave my tablet or anything else more valuable than an eyeshadow pallet.Watch out for your belongings!Staff at the restaurant were super sweet and nice. The food is pretty expensive the taste is a good 7/10. You cannot bring any outside food or drinks, which kinda sucks. Rooms are comfy, but heaters do not heat well. Overall, I’d give the the hotel alone 3.5 stars.
Absolutely beautiful grounds and resort.Rooms: Beautiful rooms and amenities, Hot Tubs are perfectNearby activities: Outstanding recreation in the area, Up in the SnowysFood & drinks: Food and drinks are pricey, but the place is remote.
Service: 5
We stayed a night recently. There were not many guests at the time we stayed. I suggest that you try to space out your guests and not put them in rooms next to each other unless you are full which was far from the case. There was a family in the room next to us. The walls are very thin. We were trying to relax and get some sleep but kept hearing conversation from next room. Fast forward a bit and now we're listening to loud snoring. Then 3 loud farts. Come on you definitely have the space to separate your guests.
Service: 2
We’ve been coming here for years. We might stop coming if: 1) A few more unattended screaming children are brought here by careless irresponsible parents. Staff used to quell this problem automatically. This is a place for healing, not Disneyland. 2) Drill a hole between the studs in the walls separating rooms and inject insulation. Then you won’t hear every noise your neighbor makes. Multiple owners can’t be made to care enough about the noise to do this. Acoustic wall decorations of every style are sold online CHEAP. Both of these options are more affordable than removing and rebuilding the walls separating the rooms. Seriously, we can hear our neighbors talking, snoring, farting, cellphone ringing etc. you don’t have to be a millionaire to fix this problem. You just have to care.
Service: 5
I absolutely love this lodge. The pools are clean and beautiful. The staff is amazing. The bar is nice n cozy.
Service: 5
Very disappointed at the restaurant with Saratoga Resort. We have been going for over 10 years. We had reservations and sat at table for over 20 minutes with no customer service. We had to go ask for a waitress/waiter. Finally took our orders, half drinks came, then half food came. The pizza over $25 & was cold in the middle. While we tried to eat supper, we had people playing pool, the pool sticks were over our head, between us, and obviously very close. The servers were too busy cleaning other tables instead of taking care of current guests. Our total bill was over $200 & I talked to manager and we got a discount of $54. The resort & restaurant use to be great service, great rooms/cabins, & great food. Obviously that has changed, food was not good, very expensive, & disappointing customer service. We will not staying or eating there anymore. Very disappointed.
2024 ONLINE ORDER AND ONCE U WAS THERE WAS TOLD THEY COULDN'T FIND MY ORDER THANK GOD FIR EMAIL. LEFT FOR 10 MIN TO COME BACK TO WHAT I ORDERED NO DISCOUNT NO SRRY NOTHING JUSTBTHEY WERE BUSY! ?♀️ 1ST N PROBABLY ONLY TIME WE WILL ORDER THAT WAY AGAIN.
Service: 3
I was very disappointed overall but mostly about the hot spring pools- the very reason we came. We’ve been to several hot springs before, some more rustic, some more modern. I’d rate these pools right in the middle. The water appeared dirty, there was visible “floaters” and we could feel a slimy film on the surfaces. We were looking forward to soaking much longer, going in the Tepee pools but did not feel comfortable doing so after only soaking for about an hour. I wouldn’t recommend this place. It wasn’t worth the room price.
Service: 2
Rooms are nice but pricey for what you get. There is also an upcharge for everything.
Service: 3
Me and my girlfriend had a great time. The restaurant food wasn’t great but the draft beers and mixed drinks made up for it.Hot springs were so nice in the snow.
Service: 5
The staff is fantastic. The pools are fun. The hotel is run down and neglected. We stayed in a ‘newly renovated’ room. The bathroom had a broken and rusted out sink. The walls in the shower/tub are filthy. The faucet in the shower had duct taped holding it on. Wallpaper peeling off. There are no refrigerators or microwaves in rooms. The above mentioned isn’t expensive to fix. The owner of the hotel needs to invest in the upkeep of the rooms.Rooms: Rooms are run down a neglected.
Service: 5
Restaurantji Recommends
Always a nice
Service: 5
Return customers. We love the hot pools and it's set up really nice. They have complimentary robes to wear to and from the pool. Only real complaint was the rude Native girl at the front desk.Rooms: Rooms are a little dated but not bad.
Service: 3
Very proud of their rooms and the price. Charge 10$ to cancel in advance per night booked, with a medical exemption.The rooms are very pricey for what they look like, and consist of. There are some great free hot springs in Saratoga. I would not recommend staying at this “resort”.
Service: 1
Condition of the rooms is below par compared to the rest of the resort which is clean, well-kept, and has great staff. In particular, room 171 badly needs new flooring.Rooms: In need of obvious upgrades, carpeting was unacceptably dirty. Beds could be better. But otherwise tidy and comfortableNearby activities: The resort has an adventure activities rental right across the street.Walkability: Easy to walk to and around town from the resortFood & drinks: Food at the resort was acceptably good, like high-end sports bar food. Beer from the brewery was great.
Service: 5
I stayed here Sept. 30 to Oct. 1st.I had my room serviced while I was gone. My brand new eyeshadow pallet was missing when I came back.I’m just thankful I didn’t leave my tablet or anything else more valuable than an eyeshadow pallet.Watch out for your belongings!Staff at the restaurant were super sweet and nice. The food is pretty expensive the taste is a good 7/10. You cannot bring any outside food or drinks, which kinda sucks. Rooms are comfy, but heaters do not heat well. Overall, I’d give the the hotel alone 3.5 stars.
Service: 1