Food was delicious! Servers were welcoming however didn't provide high level service expected at Banff Springs Hotel. Service was inefficient with two servers constantly leaving restaurant to run food and drinks from kitchen and bar located in other area of hotel. Food is served as it's made so very possible for your party to be eating at different times if not sharing food. No extra service processes to welcome kids i.e. colouring while waiting for food or food options which makes dinning with children under 7 years old a bit more effort if not prepared. Recommended to check online menu prior to making reservation to ensure limited menu has food you can eat if you have any allergies or dietary restrictions. Nearest women's bathroom has multiple stairs with no accessibility for those with mobility aide or change table.
shuya
It had changed from a wine bar to a pizza restaurant. The wine selection was limited, which was disappointing. The food was also disappointing, with no Iberian ham or cheese. It was disappointing that the calm atmosphere was gone and it became noisy.
Leslie Anne
The setting is delightful, the service excellent, and the food delicious! We will be back!
Carrie
Service was impeccable as usual. Dana is exceptional and reason we come. Super sad they changed the menu from a bespoke castle experience to pizza and wine. The regular pizza was good however the gluten free crust was not. We miss the charcuterie! Even a couple other food options would be appreciated. We likely won't be back if the menu stays the same. Which is sad because it's been our favourite for some time. We saw two other couples come in, look at the menu and leave as well.
Aaron
Wonderful charcuterie setting and options. Enjoyed two different wines by the glass and wife enjoyed a Japanese style beer in Canada. Delicious! Dana our server was also excellent. Made suggestions and very clear about all the items on the charcuterie board, which was very helpful with so many options. Great place for a quiet meal and wine in a busy historic hotel. Highly recommend.
Serge
Comfortable and cozy ambience, tasty food and pleasant service. But in such a winebar I would expect much more local wines. Please improve the winelist and let the guests discover the wide range of great Canadian wines.
Emma
Really lovely ambient restaurant. Chefs cheese & charcuterie board was delicious. Service was excellent.
Philip
Everything about this evening was exquisite. Dana was attentive and knowledgeable and helped us through the menu as well as the extensive wine list. Every morsel was superb and we left with full stomachs and very satisfied. Would recommend to everyone
Adam Frosheiser
Had high hopes, but overall disappointing experience. We ordered the 8 meat/8 cheese thinking it would be good for 4 people. It was extremely small and we watched another couple order a smaller plate and get more food. The waitress didn't even know what she was bringing to the table and had to read from a paper what each item was. We left to go get more food at another restaurant.
Atmosphere: 5
Food: 1
Service: 2
Emily Osborne
Super lovely tapas place. We have frequented many a tapas bar in our time and this held up against the best. Super tasty food, cheese and wine boards are on point and the cocktails are brill (the extra dirty martini was ?). The setting was also lovely and our server Kylie was the cherry on top - very friendly and made our visit extra special! Highly recommend!
Grapes has given us great experiences of fine dining and attentive service over the years and never disappoints,. It is our go to destination to celebrate major events in our lives. Thank you!!
John Lawler
Definitely not memorable. Excellent server but way over her head in resources to provide service. Young lady needs experienced help. Could be a great experience but not there right now.
Brooks Erdall
Exceptional! Amazing combination of flavors and textures in the Chef’s medley. Even a tableside visit from the chef - a remarkable meal! Dana, our server, was a joy!
Atmosphere: 5
Food: 5
Service: 5
Amber Kriletich
What a wonderful first experience back at the Castle! The service from Dana and food from Chef Richard were exceptional! Thank you so much for creating the most memorable experience with my daughter.
Food was delicious! Servers were welcoming however didn't provide high level service expected at Banff Springs Hotel. Service was inefficient with two servers constantly leaving restaurant to run food and drinks from kitchen and bar located in other area of hotel. Food is served as it's made so very possible for your party to be eating at different times if not sharing food. No extra service processes to welcome kids i.e. colouring while waiting for food or food options which makes dinning with children under 7 years old a bit more effort if not prepared. Recommended to check online menu prior to making reservation to ensure limited menu has food you can eat if you have any allergies or dietary restrictions. Nearest women's bathroom has multiple stairs with no accessibility for those with mobility aide or change table.
It had changed from a wine bar to a pizza restaurant. The wine selection was limited, which was disappointing. The food was also disappointing, with no Iberian ham or cheese. It was disappointing that the calm atmosphere was gone and it became noisy.
The setting is delightful, the service excellent, and the food delicious! We will be back!
Service was impeccable as usual. Dana is exceptional and reason we come. Super sad they changed the menu from a bespoke castle experience to pizza and wine. The regular pizza was good however the gluten free crust was not. We miss the charcuterie! Even a couple other food options would be appreciated. We likely won't be back if the menu stays the same. Which is sad because it's been our favourite for some time. We saw two other couples come in, look at the menu and leave as well.
Wonderful charcuterie setting and options. Enjoyed two different wines by the glass and wife enjoyed a Japanese style beer in Canada. Delicious! Dana our server was also excellent. Made suggestions and very clear about all the items on the charcuterie board, which was very helpful with so many options. Great place for a quiet meal and wine in a busy historic hotel. Highly recommend.
Comfortable and cozy ambience, tasty food and pleasant service. But in such a winebar I would expect much more local wines. Please improve the winelist and let the guests discover the wide range of great Canadian wines.
Really lovely ambient restaurant. Chefs cheese & charcuterie board was delicious. Service was excellent.
Everything about this evening was exquisite. Dana was attentive and knowledgeable and helped us through the menu as well as the extensive wine list. Every morsel was superb and we left with full stomachs and very satisfied. Would recommend to everyone
Had high hopes, but overall disappointing experience. We ordered the 8 meat/8 cheese thinking it would be good for 4 people. It was extremely small and we watched another couple order a smaller plate and get more food. The waitress didn't even know what she was bringing to the table and had to read from a paper what each item was. We left to go get more food at another restaurant.
Atmosphere: 5
Food: 1
Service: 2
Super lovely tapas place. We have frequented many a tapas bar in our time and this held up against the best. Super tasty food, cheese and wine boards are on point and the cocktails are brill (the extra dirty martini was ?). The setting was also lovely and our server Kylie was the cherry on top - very friendly and made our visit extra special! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Grapes has given us great experiences of fine dining and attentive service over the years and never disappoints,. It is our go to destination to celebrate major events in our lives. Thank you!!
Definitely not memorable. Excellent server but way over her head in resources to provide service. Young lady needs experienced help. Could be a great experience but not there right now.
Exceptional! Amazing combination of flavors and textures in the Chef’s medley. Even a tableside visit from the chef - a remarkable meal! Dana, our server, was a joy!
Atmosphere: 5
Food: 5
Service: 5
What a wonderful first experience back at the Castle! The service from Dana and food from Chef Richard were exceptional! Thank you so much for creating the most memorable experience with my daughter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medley of 8 Condiments
Great service, Awsome food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jamon & Queso Croquetas
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