Views are stunning, service was impeccable, Angelica was the sweetest server, 10 stars for her! So grateful for our experience and the yummy food. The scones and tea are perfect!
Parking: Parking was comped by afternoon tea service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Afternoon Tea Experience
Sandy
Our tea experience was okay. We’ve had tea at the Ritz in London so the comparison may or may not be fair. The food bites were simply okay. Nothing to rave about or be left mesmerized by. The tea was good, but because it was served in ceramic teapots it quickly lost its heat so our tea became room temperature within a few minutes. I think the views and company were the best part of the experience. Wish I could rate this higher but in my own experience and opinion it was just basic for the price.
Atmosphere: 4
Food: 3
Service: 3
Derek Snow
Had our wedding lunch here, the staff were so generous and amazing. Everything we could have asked for. Thank you so much for accommodating our group of 10!!
Atmosphere: 5
Food: 5
Service: 5
Mark Nasielski
We are so grateful for Marco, who provided us an excellent tea service and accommodated us in a special room after we were unable to sit next to each other. He was very attentive and helped us out with recommendations after our tour to Jasper got cancelled. He went so above and beyond, he deserves a raise!! The tea was also delicious along with the scones and desserts, I would definitely come again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Afternoon Tea Experience, High Tea Savory Sandwiches, Scones with Devonshire Cream and Strawberry Preserve
Phil Zilker
High tea in London isn't this expensive, but far more worth the money. I have NEVER seen such a scant high tea. $86 per person and we were given the equivalent of 2.5 finger sandwiches. No pastries except a biscuit they call a scone, and it is CLEARLY an American style biscuit. There were a few candies which all, literally, stuck to the serving tray so that when you picked them up, they disintegrated - if you want to eat these tiny pieces of candy, you need a knife and fork to scrape up the bits off the tray. The view is not worth it - wander in the hotel and go to the next room for free. Massive disappointment.
Atmosphere: 3
Food: 1
Service: 2
Josh E
Stunning view and even better service.My wife and I attended afternoon tea on Christmas Day during our Honeymoon. Marco hosted us and was an absolute pleasure, we could not have asked for a more friendly or attentive host.The tea and all its components were wonderful, the view alone was worth the trip, and the piano accompaniment was a lovely touch.Completely happy and looking forward to another visit. Thank you Marco et al!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Afternoon Tea Experience
marianne campos
Well, it's expensive “high tea” for a NOT “high tea” experience. Beautiful view, but it's not worth paying C$100 for one tea option (a big pot that cools off fast) and 11 canapes (6 savoury and 5 sweet). I called them canapes because they were small. So, plain flavour for the savoury ones. It feels like the canapes were sitting in the back of the chicken, and they bring it to us. Unseasoned and tasted not fresh. As much as I love their brunch, I do NOT recommend the high tea experience - food speaking, not location and ambience.
Atmosphere: 5
Food: 1
Service: 2
Cazza1965
Stayed here for a couple of nights before heading off to Lake Louise . Great hotel , staff were very polite and helpful . Very clean rooms and amenities. Would definitely stay here again . There’s a local bus service just outside the hotel that takes you into Banff centre . We were greeted every morning by Elks absolutely gorgeous.
norman50
We enjoyed our stay at the Fairmont Hotel very much. The hotel was large but it had a small feel. The staff was extremely friendly and professional. We had an upgraded room to Gold Floor. The room was recently redecorated and the bathrooms were very modern. The concierge service was exceptional. The hotel had a very good restaurants and they had very good food. The pool area was very nice and they had a spa which we did not use. The hotel was in walking distance to town (15 min) or a shuttle was available. This hotel is a must when visiting Banff.
ClaremcDublin
I stayed at the Fairmont Banff Springs for two nights on my holiday in Canada before boarding the Rocky Mountaineer to Vancouver. I was unwell while there (I had a bad cold/flu) &, this, apart from a 3 hour tour on my first morning, was confined to my room. And what a very tiny room it was! I did, instead of paying exorbitant dining prices, avail of their Stock deli (still not cheap) for lunch & breakfast. My main reason for the 2 star review relates to my experience when leaving. I was taking the Rocky Mountaineer & being collected at 7am on my final morning. The Rocky Mountaineer arrange with hotels for baggage collection. I was told to have my bags ready, INSIDE my room at 6.15am. I checked with the bell desk the day before & was advised to have them ready from 6am, that they would be collected from my room. Nobody showed to collect my bags (I was up since 5.15 & the bags were ready at 5.45). I went down to reception at 6.20 (having put my bags outside the room) to check out an asked about the collection of my bags. The receptionist was extremely rude to me. She said I was meant to put my bags outside the room for a 6am collection. After I showed her my documents from the RM with baggage instructions, with very bad grace she went to enquire. She came back & said that someone was en route to get my bags. I went back to my floor & waited. Nobody showed. At this point I was getting worried as I had been advised that RM baggage goes on a different bus to passengers. I visited reception again & a different receptionist checked & apologised. Finally my bags were collected about 10 minutes before my coach departed. This hotel, for me, let down the Fairmont brand very badly.
Adult family of four did a half day guided tour of the Banff National Park with Scott Berry from the Fairmont Banff Springs. Scott (the Grizzly) is a very experienced trail guide who took us to several iconic sites in the park for some hiking and picture taking. Truly breath taking and unforgettable scenery!! Scott’s knowledge of the park and terrain made for an interesting and fact filled adventure.
265lawrencem
We had booked a private guide to explore the area and cannot be more positive about the experience. Our guide was Scott Berry - who was utterly fabulous . His knowledge of the area was encyclopedic and his prior life experience and outlook on nature made this almost a spellbinding experience. He tailored the time very specifically to what my wife and I described. Kind, considerate, knowledgeable and interesting - absolutely would recommend spending some time with him.
364roberto
This was a great old hotel in a wonderful location with gorgeous views that we went to for the wedding of a friend, and staff were friendly. However, that is where the positives end and, for over $1, 000/night, there were many, many service issues, including: 1. The room was small, the minibar was empty, and though we had bathrobes there were no slippers (despite asking housekeeping) 2. Prices at STOCK Food & Drink were exorbitant ($9 for two cans of soda) and service was slow at The Vermillion Room (3 hours for dinner) 3. Our concierge arranged one nice trip to Lakes Louise & Moraine, but then had to go pick up her child and handed us off to another concierge who arranged a second trip but without a full return journey 4. Drinks at the wedding were watered down and service was so slow (with only one bartender per station) that lines got very long and we could only get 1 drink over the 2 hour cocktail event, and another couple who came 10 minutes early were told they couldn't have drinks 5. After the wedding cake was cut it was whisked away and even the bride didn't know where it had gotten to, and it turned out it was sent to the after party venue meaning that if you traveled for 2, 000 miles for the wedding and had to get up early the next day for a return flight and couldn't stay up until 1 am you got no cake 6. Finally, the biggest joke was that on checkout we had a daily "Resort Experience Fee" added to the bill and, on inquiring, were told that this was so we could get "complimentary access" to the resort amenities, so they not only overcharge you for everything but even bill for things that are supposed to be "complimentary" All in all, we would not have stayed here and gone elsewhere and saved our money, and will not stay here in the future.
MikcherL
A wonderful experience. We were there as part of a tour group for 2 days. Besides the views/and surroundings the staff was very friendly, and approachable. Two particular wait staff need extra mentioning. Julie at the German restaurant Waldhaus was so gracious at our groups lack of ability to pronounce german words. She offered suggestions when asked and just so friendly! Breagh, our waitress at the Breakfast buffet for 2 days was so lovely. She was full of information about the surrounding areas, informative about the Fairmont Brand and spoke very highly of her employment there. Both ladies were great waitresses. Breagh even answered our questions about how she ended up at Fairmont Banff Springs and a little about her family. Both waitress are great examples of what we would imagine you expect of your staff. Kudos to both and to you for employing them!
Keepsmiling84
Great historic hotel. We stayed on the gold level and the concierges were so helpful. The breakfast and snacks were great. We went on a nature hike with Ewen which was funny and informative. The walk was beautiful. The rooms are small but very nice. The pillows and bedding were soft and wonderful. I would suggest putting more shelves in the closet for people who do not wish to live out of a suit case. This hotel is a 20 minute walk into town. But what a beautiful walk. A side note the hotel reminds me of the tower of terror in Disney but in a good way
Views are stunning, service was impeccable, Angelica was the sweetest server, 10 stars for her! So grateful for our experience and the yummy food. The scones and tea are perfect!
Parking: Parking was comped by afternoon tea service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Afternoon Tea Experience
Our tea experience was okay. We’ve had tea at the Ritz in London so the comparison may or may not be fair. The food bites were simply okay. Nothing to rave about or be left mesmerized by. The tea was good, but because it was served in ceramic teapots it quickly lost its heat so our tea became room temperature within a few minutes. I think the views and company were the best part of the experience. Wish I could rate this higher but in my own experience and opinion it was just basic for the price.
Atmosphere: 4
Food: 3
Service: 3
Had our wedding lunch here, the staff were so generous and amazing. Everything we could have asked for. Thank you so much for accommodating our group of 10!!
Atmosphere: 5
Food: 5
Service: 5
We are so grateful for Marco, who provided us an excellent tea service and accommodated us in a special room after we were unable to sit next to each other. He was very attentive and helped us out with recommendations after our tour to Jasper got cancelled. He went so above and beyond, he deserves a raise!! The tea was also delicious along with the scones and desserts, I would definitely come again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Afternoon Tea Experience, High Tea Savory Sandwiches, Scones with Devonshire Cream and Strawberry Preserve
High tea in London isn't this expensive, but far more worth the money. I have NEVER seen such a scant high tea. $86 per person and we were given the equivalent of 2.5 finger sandwiches. No pastries except a biscuit they call a scone, and it is CLEARLY an American style biscuit. There were a few candies which all, literally, stuck to the serving tray so that when you picked them up, they disintegrated - if you want to eat these tiny pieces of candy, you need a knife and fork to scrape up the bits off the tray. The view is not worth it - wander in the hotel and go to the next room for free. Massive disappointment.
Atmosphere: 3
Food: 1
Service: 2
Stunning view and even better service.My wife and I attended afternoon tea on Christmas Day during our Honeymoon. Marco hosted us and was an absolute pleasure, we could not have asked for a more friendly or attentive host.The tea and all its components were wonderful, the view alone was worth the trip, and the piano accompaniment was a lovely touch.Completely happy and looking forward to another visit. Thank you Marco et al!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Afternoon Tea Experience
Well, it's expensive “high tea” for a NOT “high tea” experience. Beautiful view, but it's not worth paying C$100 for one tea option (a big pot that cools off fast) and 11 canapes (6 savoury and 5 sweet). I called them canapes because they were small. So, plain flavour for the savoury ones. It feels like the canapes were sitting in the back of the chicken, and they bring it to us. Unseasoned and tasted not fresh. As much as I love their brunch, I do NOT recommend the high tea experience - food speaking, not location and ambience.
Atmosphere: 5
Food: 1
Service: 2
Stayed here for a couple of nights before heading off to Lake Louise . Great hotel , staff were very polite and helpful . Very clean rooms and amenities. Would definitely stay here again . There’s a local bus service just outside the hotel that takes you into Banff centre . We were greeted every morning by Elks absolutely gorgeous.
We enjoyed our stay at the Fairmont Hotel very much. The hotel was large but it had a small feel. The staff was extremely friendly and professional. We had an upgraded room to Gold Floor. The room was recently redecorated and the bathrooms were very modern. The concierge service was exceptional. The hotel had a very good restaurants and they had very good food. The pool area was very nice and they had a spa which we did not use. The hotel was in walking distance to town (15 min) or a shuttle was available. This hotel is a must when visiting Banff.
I stayed at the Fairmont Banff Springs for two nights on my holiday in Canada before boarding the Rocky Mountaineer to Vancouver. I was unwell while there (I had a bad cold/flu) &, this, apart from a 3 hour tour on my first morning, was confined to my room. And what a very tiny room it was! I did, instead of paying exorbitant dining prices, avail of their Stock deli (still not cheap) for lunch & breakfast. My main reason for the 2 star review relates to my experience when leaving. I was taking the Rocky Mountaineer & being collected at 7am on my final morning. The Rocky Mountaineer arrange with hotels for baggage collection. I was told to have my bags ready, INSIDE my room at 6.15am. I checked with the bell desk the day before & was advised to have them ready from 6am, that they would be collected from my room. Nobody showed to collect my bags (I was up since 5.15 & the bags were ready at 5.45). I went down to reception at 6.20 (having put my bags outside the room) to check out an asked about the collection of my bags. The receptionist was extremely rude to me. She said I was meant to put my bags outside the room for a 6am collection. After I showed her my documents from the RM with baggage instructions, with very bad grace she went to enquire. She came back & said that someone was en route to get my bags. I went back to my floor & waited. Nobody showed. At this point I was getting worried as I had been advised that RM baggage goes on a different bus to passengers. I visited reception again & a different receptionist checked & apologised. Finally my bags were collected about 10 minutes before my coach departed. This hotel, for me, let down the Fairmont brand very badly.
Restaurantji Recommends
Adult family of four did a half day guided tour of the Banff National Park with Scott Berry from the Fairmont Banff Springs. Scott (the Grizzly) is a very experienced trail guide who took us to several iconic sites in the park for some hiking and picture taking. Truly breath taking and unforgettable scenery!! Scott’s knowledge of the park and terrain made for an interesting and fact filled adventure.
We had booked a private guide to explore the area and cannot be more positive about the experience. Our guide was Scott Berry - who was utterly fabulous . His knowledge of the area was encyclopedic and his prior life experience and outlook on nature made this almost a spellbinding experience. He tailored the time very specifically to what my wife and I described. Kind, considerate, knowledgeable and interesting - absolutely would recommend spending some time with him.
This was a great old hotel in a wonderful location with gorgeous views that we went to for the wedding of a friend, and staff were friendly. However, that is where the positives end and, for over $1, 000/night, there were many, many service issues, including: 1. The room was small, the minibar was empty, and though we had bathrobes there were no slippers (despite asking housekeeping) 2. Prices at STOCK Food & Drink were exorbitant ($9 for two cans of soda) and service was slow at The Vermillion Room (3 hours for dinner) 3. Our concierge arranged one nice trip to Lakes Louise & Moraine, but then had to go pick up her child and handed us off to another concierge who arranged a second trip but without a full return journey 4. Drinks at the wedding were watered down and service was so slow (with only one bartender per station) that lines got very long and we could only get 1 drink over the 2 hour cocktail event, and another couple who came 10 minutes early were told they couldn't have drinks 5. After the wedding cake was cut it was whisked away and even the bride didn't know where it had gotten to, and it turned out it was sent to the after party venue meaning that if you traveled for 2, 000 miles for the wedding and had to get up early the next day for a return flight and couldn't stay up until 1 am you got no cake 6. Finally, the biggest joke was that on checkout we had a daily "Resort Experience Fee" added to the bill and, on inquiring, were told that this was so we could get "complimentary access" to the resort amenities, so they not only overcharge you for everything but even bill for things that are supposed to be "complimentary" All in all, we would not have stayed here and gone elsewhere and saved our money, and will not stay here in the future.
A wonderful experience. We were there as part of a tour group for 2 days. Besides the views/and surroundings the staff was very friendly, and approachable. Two particular wait staff need extra mentioning. Julie at the German restaurant Waldhaus was so gracious at our groups lack of ability to pronounce german words. She offered suggestions when asked and just so friendly! Breagh, our waitress at the Breakfast buffet for 2 days was so lovely. She was full of information about the surrounding areas, informative about the Fairmont Brand and spoke very highly of her employment there. Both ladies were great waitresses. Breagh even answered our questions about how she ended up at Fairmont Banff Springs and a little about her family. Both waitress are great examples of what we would imagine you expect of your staff. Kudos to both and to you for employing them!
Great historic hotel. We stayed on the gold level and the concierges were so helpful. The breakfast and snacks were great. We went on a nature hike with Ewen which was funny and informative. The walk was beautiful. The rooms are small but very nice. The pillows and bedding were soft and wonderful. I would suggest putting more shelves in the closet for people who do not wish to live out of a suit case. This hotel is a 20 minute walk into town. But what a beautiful walk. A side note the hotel reminds me of the tower of terror in Disney but in a good way
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