Rose & Crown
202 Banff Ave, Banff
(403) 762-2121
Recent Reviews
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Great night out in Banff for wings and beers...and old fashioned!! Band starts at 10pm and does not disappoint! Good place to hang with friends and drink lol!
Great crowd on Thursday, Friday, and Saturday...easy going ...and dance like nobody's watching :-)
Atmosphere: 5
Food: 5
Service: 5
We orderd drinks and 6 sliders, moved tables 37 times, put on wigs, played musical chairs, and they STILLcouldent get it right. Terrible place, smelled like roses looked like a fart. Wait holdup, our sliders just arrived, dude was super nice and had a killer top knot. Will most deffos be back
Atmosphere: 4
Food: 3
Service: 4
Great bartenders. Very friendly to the tourist
Atmosphere: 5
Food: 4
Service: 5
Ive always loved getting wasted at this place!
When we arrived at Rose & Crown, we were left waiting for a long time while multiple staff members walked past us without acknowledging us or making eye contact. When I finally managed to get someone’s attention and told her we had a booking, I was told “it should be around the back” with no explanation or offer of assistance.
We walked around the back with our group of nine and saw that our table clearly had a reserved sign on it, yet other people were seated there. After they left, we sat down to find the table covered in empty glasses and beer cans.
I politely asked a staff member (wearing a green flannel-style shirt with shoulder-length dark brown hair) if the table could be cleared. Her response was abrupt and dismissive. She questioned whether I was “with that group” and whether it was the reservation, then said nothing further. When I quietly asked again if someone could please clear the table, she sharply replied, “Yeah, I’ll get to it.”
When she came over, she slammed the empty glasses onto her tray directly in front of my friends and family and began wiping the table. My partner tried to ease the situation by saying it was fine, and she responded with a curt “well,” which made the interaction feel tense and uncomfortable. She then wiped the table directly in front of me and walked away.
Afterwards, my partner noticed her speaking with other staff members and repeatedly looking over at our table. When other waiters came over later, their tone toward me was also abrupt, which made it feel as though the situation had been discussed among staff.
I felt embarrassed and extremely uncomfortable in front of my friends, my partner, and family visiting from Australia. I had been at work all day and was really looking forward to this, and the experience ended with me in tears.
I understand hospitality can be busy, but ignoring guests, mishandling reservations, and treating people with hostility is unacceptable. Unfortunately, the service at the start completely overshadowed what should have been an enjoyable evening.
I hope management takes this feedback seriously, as no guest should be made to feel this way.
Lovely pub. Very steep steps to get into though.
Food was great and big portions. They also do different deals each day.
Atmosphere: 5
Food: 4
Service: 5
Legit the worst place I’ve ever been. The bartenders seem like they have a huge problem with serving. Would never go here again.
Atmosphere: 1
Food: 1
Service: 1
Best bar in Banff
Atmosphere: 5
Food: 5
Service: 5
Terrible service waiter brought me the bill 3 times and it was wrong every time. The ceaser are to spicy and just taste like spicy clam. Would not recommend to anyone travelling to Banff.
Atmosphere: 2
Food: 3
Service: 1
Great service, good gluten free options. Great weekly specials, good value for money.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
If you like flat-roofed estate pubs in the UK, you'll love the atmosphere in here. We walked in, avoided the crowd of loud and drunk ski chavs, and walked out again. Shame as there was live music setting up which was the attraction for us. Absolutely not for us so we went over the road to Tommy's
Atmosphere: 1
Food: 1
Service: 1
Nice spot for a beer and pub grub. Quiet Sunday night on our visit.
Atmosphere: 5
Food: 5
Service: 5
Great place. Love coming here for drinks when I come to banff. Great servers, very friendly.
Atmosphere: 5
Food: 5
Service: 5
Ok, not a good place if you want hear your guests. Too loud.
Atmosphere: 3
Food: 4
Service: 4
We were in Banff for the day just walking around looking in the stores. Was a rainy day, stopped for lunch here. Had a grown up grilled cheese sandwich and fries. Was so good! Great little pub, live music later on, they were just setting up. Service was excellent! Thank you!
Atmosphere: 5
Food: 5
Service: 5
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