Genuinely awful sushi. The Tuna did not taste fresh in the slightest and the server was rude and condescending.
Atmosphere: 1
Food: 1
Service: 1
Mardy Mayhew
My family and stopped in for lunch during our visit to Banff. The food tasted great and service was good. The waitress even recommended some hikes close to town. Definitely worth a try.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Daily Ramen, Shoku Bibimbap, Korean Fried Chicken
Beverly Stewart
My husband and I loved this restaurant! The food and service were excellent, and Casey was fantastic. We highly recommend Shoku!
Atmosphere: 5
Food: 5
Service: 5
valerie nguyen
Management needs to reassess their standard for what makes good service.
Atmosphere: 1
Food: 1
Service: 1
natalia ruiz
Service could use a lot of improvement, I asked for something and I was either forgotten or given an annoyed look. It felt like they cared more about turning tables then providing service, i asked for a fork and ginger from two different people and i saw her walk away and i knew it was never coming. This was a joke seriously needs some improvement. I come to banff often so disappointing this wasn’t a good spot to return to. The food is also just okay.
Atmosphere: 2
Food: 1
Service: 1
A Z
In short, I would not recommend this establishment nor plan to return.
We ordered our first round and quickly realized the portions were rather small, so we requested the menu again. Unfortunately, the waitress forgot, and it took a reminder after ten minutes before she brought it over. We then placed a second order, yet thirty minutes passed with no update or acknowledgment, even as she cleared our initial dishes. Her demeanor suggested she was more interested in turning the table than in ensuring we were properly served.
When I asked whether our food might be arriving soon, she seemed genuinely surprised that we were still waiting, and even questioned whether we had an outstanding order. Astonishing, given that she herself had taken it. Only then did she check her tablet, confirm the order again, and finally admit that it had only been sent to the kitchen twenty minutes prior. Her explanation — delivered curtly, with an air of impatience — was that the kitchen was “busy” and always required more than twenty minutes.
To be clear, we fully understand that quality dining sometimes necessitates longer preparation times. What left a lasting impression, however, was not the delay, but the attitude: a complete lack of care, warmth, or even the most basic courtesy. Not once was there a smile or any genuine attempt to make us feel welcome.
Regrettably, the overall experience reflected an indifference to hospitality that no level of cuisine can excuse. I know it is a touristy place.
Atmosphere: 2
Food: 3
Service: 1
Stephan Keck
we have been there twice - very creative dishes - excellent taste and presentation - probably best in town
Atmosphere: 3
Food: 5
Service: 5
Shane Holmes
Great food and service
Atmosphere: 5
Food: 5
Service: 5
William Church
Reasonably priced, great service. Really tasty food! Braised skewers short ribs were phenomenal.
Curry was quite salty. Karaage's skin was delicious, but the veggies were so-so. Takoyaki has only a small tako in it. Food was good but didn't exactly blow our minds.
Staff was really friendly, she checked on us a few times all sweet and smiles!
I ordered the chicken bao bun and the beef skewers. Both were delicious, decent price and the service was good.
Atmosphere: 4
Food: 4
Service: 4
Ywh Krgb
I ordered the bao bun with beef and the chicken skewer. Both delicious, friendly staff. Clean bathrooms
Atmosphere: 5
Food: 5
Service: 5
Wei Li
We walked in for a lunch. We ordered A couple rolls of sushi, ramens, and curry rice blows. Everything is fresh and delicious. The service is good. We walk in at a hot day and the waitress keeps replenishing water. The restaurant is decorated very stylish, with a lot of very artistic Japanese paintings on the walls.
Atmosphere: 5
Food: 5
Service: 5
Katie DeBoer
Food was incredible!
Atmosphere: 5
Food: 5
Service: 5
Steve Jung
The atmosphere isn’t bad, but the food is disappointing. The appetizer came much later than the main course, the sauce served with the fries was far too salty, and the fish wasn’t fresh. Considering the quality, the prices are way too high. I understand it’s a tourist area and that sourcing ingredients in Banff can be challenging, but sushi here just doesn’t seem like a good idea.
Genuinely awful sushi. The Tuna did not taste fresh in the slightest and the server was rude and condescending.
Atmosphere: 1
Food: 1
Service: 1
My family and stopped in for lunch during our visit to Banff. The food tasted great and service was good. The waitress even recommended some hikes close to town. Definitely worth a try.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Daily Ramen, Shoku Bibimbap, Korean Fried Chicken
My husband and I loved this restaurant! The food and service were excellent, and Casey was fantastic. We highly recommend Shoku!
Atmosphere: 5
Food: 5
Service: 5
Management needs to reassess their standard for what makes good service.
Atmosphere: 1
Food: 1
Service: 1
Service could use a lot of improvement, I asked for something and I was either forgotten or given an annoyed look. It felt like they cared more about turning tables then providing service, i asked for a fork and ginger from two different people and i saw her walk away and i knew it was never coming. This was a joke seriously needs some improvement. I come to banff often so disappointing this wasn’t a good spot to return to. The food is also just okay.
Atmosphere: 2
Food: 1
Service: 1
In short, I would not recommend this establishment nor plan to return.
We ordered our first round and quickly realized the portions were rather small, so we requested the menu again. Unfortunately, the waitress forgot, and it took a reminder after ten minutes before she brought it over. We then placed a second order, yet thirty minutes passed with no update or acknowledgment, even as she cleared our initial dishes. Her demeanor suggested she was more interested in turning the table than in ensuring we were properly served.
When I asked whether our food might be arriving soon, she seemed genuinely surprised that we were still waiting, and even questioned whether we had an outstanding order. Astonishing, given that she herself had taken it. Only then did she check her tablet, confirm the order again, and finally admit that it had only been sent to the kitchen twenty minutes prior. Her explanation — delivered curtly, with an air of impatience — was that the kitchen was “busy” and always required more than twenty minutes.
To be clear, we fully understand that quality dining sometimes necessitates longer preparation times. What left a lasting impression, however, was not the delay, but the attitude: a complete lack of care, warmth, or even the most basic courtesy. Not once was there a smile or any genuine attempt to make us feel welcome.
Regrettably, the overall experience reflected an indifference to hospitality that no level of cuisine can excuse. I know it is a touristy place.
Atmosphere: 2
Food: 3
Service: 1
we have been there twice - very creative dishes - excellent taste and presentation - probably best in town
Atmosphere: 3
Food: 5
Service: 5
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Reasonably priced, great service. Really tasty food! Braised skewers short ribs were phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Ordered daily ramen (tantan), aburi salmon roll, karaage bowl, takoyaki, and curry rice.
Curry was quite salty. Karaage's skin was delicious, but the veggies were so-so. Takoyaki has only a small tako in it. Food was good but didn't exactly blow our minds.
Staff was really friendly, she checked on us a few times all sweet and smiles!
Atmosphere: 3
Food: 3
Service: 5
Restaurantji Recommends
I ordered the chicken bao bun and the beef skewers. Both were delicious, decent price and the service was good.
Atmosphere: 4
Food: 4
Service: 4
I ordered the bao bun with beef and the chicken skewer. Both delicious, friendly staff. Clean bathrooms
Atmosphere: 5
Food: 5
Service: 5
We walked in for a lunch. We ordered
A couple rolls of sushi, ramens, and curry rice blows. Everything is fresh and delicious. The service is good. We walk in at a hot day and the waitress keeps replenishing water. The restaurant is decorated very stylish, with a lot of very artistic Japanese paintings on the walls.
Atmosphere: 5
Food: 5
Service: 5
Food was incredible!
Atmosphere: 5
Food: 5
Service: 5
The atmosphere isn’t bad, but the food is disappointing. The appetizer came much later than the main course, the sauce served with the fries was far too salty, and the fish wasn’t fresh. Considering the quality, the prices are way too high. I understand it’s a tourist area and that sourcing ingredients in Banff can be challenging, but sushi here just doesn’t seem like a good idea.
Atmosphere: 2
Food: 1
Service: 2
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