Kitchen bungled the order and was happy to remake it until the supervisor walked out and puffed his chest to tell me it wouldn’t be remade. Next time I’ll just get the supervisor to order for me because i never get what i ordered from this location anyway.
Cole Munro
Served me the wrong meal on a to go order, proceeded to refuse to re-make the 5 Goyza that accompanied the order and had gotten cold. How can a business serve the wrong food, and then refuse to remake an already paid for item that has been ruined by your mistake?? Spoke to the supervisor and he was unbelievably unhelpful. It is your kitchen that made that error. Didn’t ask for refund or anything like that, simply just wanted the fresh food. Claimed it was “he didn’t mess up the Goyza, so he doesn’t have to remake it”. I have been here countless times, I will purposely make a point to go to any other location. Whoever owns this place, talk to your supervisor about standing behind your work and correcting your mistakes.
YUNOST Corp.
Love their meals
Insta Gram
30 minute wait? Are you for real? I’ve been to this place SO many times and never had a good experience. Slower than a snail in molasses on a cold day. Embarrassing.
Hashir Waqar
Worst customer service ever
Barbra Deskin
Staff is always friendly, restaurant is always super clean. They always get our order perfectly right every time. Love this Edo!
Stephanie Van Lissum
The staff we dealt with were not very friendly at all. A little pricey for what you get when ordering but taste over all was great 😊
ABDUL Khawaja
Its depends upon the taste of the person he or she is having. Please be pesion
AL
Meat portion in teriyaki chicken and beef rice bowl is ridiculously little. $13 plus tip and you get like less meat then a mcdonalds kids cheeseburger next door
Jasmin provided exceptional service during my visit to Edo Japan! She was warm, welcoming, and went above and beyond to ensure my experience was enjoyable. She recommended some great options, and everything was prepared perfectly. Her professionalism and friendly attitude truly stood out. Thank you, Jasmin, for making my meal even better! Highly recommend visiting and looking for her great service.
Ralph Ubaldo
Unprofessional owner.
Michael Watson
We had a large order for a company event. The owner and the staff were outstanding to deal with. Everything went off without a hitch and the food was excellent. I highly recommend this location. We can wait for the next event!
Lucas G
Don't eat at at edo Japan on 130th Ave SE.
They don't have buttons to remove items from any dish, but no button in the POS system to select a substitute. I ordered a meal and a kids' meal for $30, but couldn't find any chicken in the dish called Teriyaki Chicken.
If you still want to eat here, get your chicken on the side, so they're forced to give you a few pieces of chicken for $15."
Let me know if you'd like any more changes!
Atmosphere: 1
Food: 1
Service: 1
NANDHAGOPAL UDAYAR
Horrible customer service, whoever the female supervisor was, sorry had to give. Please explain the staff to be kind and prioritize customer service. Food is secondary.
Love their food
Kitchen bungled the order and was happy to remake it until the supervisor walked out and puffed his chest to tell me it wouldn’t be remade. Next time I’ll just get the supervisor to order for me because i never get what i ordered from this location anyway.
Served me the wrong meal on a to go order, proceeded to refuse to re-make the 5 Goyza that accompanied the order and had gotten cold. How can a business serve the wrong food, and then refuse to remake an already paid for item that has been ruined by your mistake?? Spoke to the supervisor and he was unbelievably unhelpful. It is your kitchen that made that error. Didn’t ask for refund or anything like that, simply just wanted the fresh food. Claimed it was “he didn’t mess up the Goyza, so he doesn’t have to remake it”. I have been here countless times, I will purposely make a point to go to any other location. Whoever owns this place, talk to your supervisor about standing behind your work and correcting your mistakes.
Love their meals
30 minute wait? Are you for real? I’ve been to this place SO many times and never had a good experience. Slower than a snail in molasses on a cold day. Embarrassing.
Worst customer service ever
Staff is always friendly, restaurant is always super clean. They always get our order perfectly right every time. Love this Edo!
The staff we dealt with were not very friendly at all. A little pricey for what you get when ordering but taste over all was great 😊
Its depends upon the taste of the person he or she is having. Please be pesion
Meat portion in teriyaki chicken and beef rice bowl is ridiculously little. $13 plus tip and you get like less meat then a mcdonalds kids cheeseburger next door
Restaurantji Recommends
Jasmin provided exceptional service during my visit to Edo Japan! She was warm, welcoming, and went above and beyond to ensure my experience was enjoyable. She recommended some great options, and everything was prepared perfectly. Her professionalism and friendly attitude truly stood out. Thank you, Jasmin, for making my meal even better! Highly recommend visiting and looking for her great service.
Unprofessional owner.
We had a large order for a company event. The owner and the staff were outstanding to deal with. Everything went off without a hitch and the food was excellent. I highly recommend this location. We can wait for the next event!
Don't eat at at edo Japan on 130th Ave SE.
They don't have buttons to remove items from any dish, but no button in the POS system to select a substitute. I ordered a meal and a kids' meal for $30, but couldn't find any chicken in the dish called Teriyaki Chicken.
If you still want to eat here, get your chicken on the side, so they're forced to give you a few pieces of chicken for $15."
Let me know if you'd like any more changes!
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service, whoever the female supervisor was, sorry had to give. Please explain the staff to be kind and prioritize customer service. Food is secondary.
Atmosphere: 1
Food: 1
Service: 1
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