Went in to redeem my birthday reward, but also had another reward on my account. The guy scammed me and scanned my card twice, using up both rewards without me knowing it. I thought it was a bit weird at the time, but maybe he had put the wrong thing in. Until I visited another location to redeem the other reward only to find out it was gone. My rewards history showed that both were redeemed on that visit. Also, for my drink, he filled it about 70%. I've been to other locations that fill it all the way to the top. I've never had such an awful experience at a Jugo Juice before.
abhilasha dania
Highly recommend very friendly staff and quality drinks
Anngy Hernandez
I’m appalled by my experience at Jugo Juice on Deerfoot. Today, I ordered what was supposed to be bubble tea, but instead, I was handed a cup of foul, sour liquid that tasted like rotten milk. It was completely inedible!
When I complained to the staff, two of the workers—who was a young Filipino and senior Vietnamese lady who dismissed my concerns outright and insisted they made the drink correctly. It was infuriating to have someone so blatantly unprofessional and uncaring regarding my complaint.
I visit other locations frequently and know how bubble tea from Jugo Juice should taste, and this was far from it. The drink was clearly made improperly or with something rotten, and I stand by my opinion—this was not just bad; it was truly DISGUSTING! As someone who frequently enjoys bubble tea, I know what I’m talking about, and I feel let down by the service and quality at this location.
The sheer rudeness and refusal to acknowledge the mistake showed a shocking lack of customer service. I was offered no compensation or even an apology, which is unacceptable. The drink was absolutely disgusting, and I’d expect better from a business that should know how to prepare bubble tea properly and provide at least a decent customer service.
I won’t be returning to this location, and I highly recommend you to stay away unless you want to risk a similar awful experience.
Robert Rees
Don’t believe the hours.
Vitthal Salgond
Looks like he put dates seed too in the blender. Overall I don't feel like going again.
Halley Silversides
Like others have mentioned, could not use rewards program. Now my birthday reward has expired. This appears to be an ongoing problem with this location. Avoid.
Kelsey Vickery
Went to get something for lunch, it was 11am on a Sunday , the sign was on and the hours of operation said it was open but the doors were locked, waited a few minutes but no one seemed to be inside
Rena Munchrath
Went in to use my birthday reward for a free juice and the person working said the birthday rewards program was not working, very disappointing considering this is only one time a year that we are able to use this and can only use for a certain number of days.
Sabrina G.
This location CANNOT redeem rewards and no explanation why.
Rabia S
I bought 2 smoothies, 20 bucks (over priced) I asked for a glass of water for my dog and she said I needed to buy the cup!
She wouldn’t give it to me.
Extremely poor service would never recommend this.
Very bad customer service and the bubble teas ordered went wrong in taste. We ordered jellies and he put bubbles rather, passion fruit wasn't at all good.
Atmosphere: 1
Food: 1
Service: 1
Rachael
Came for the buy one get one free and was told it ended at 5:30pm? Nowhere on the campaign does it say that
Atmosphere: 1
Food: 1
Service: 1
Emilia Sikorska
I came for the buy one get one free discount. I've stood there for 10 minutes before the worker said that they were closing at 5.30. He said that at 6.30. The store closes at 7.30. He served a person before me and the person who eneterd after me. I'm confused.
Service: 1
Jorge Errasquin
I visited this establishment to redeem my complimentary birthday large smoothie. I chose a protein smoothie for my free birthday treat, but the staff member became upset, claiming it was too costly to be given for free. Despite this, I insisted on receiving it, as I had previously used my rewards card for this benefit during my birthday. However, the situation escalated when the worker began yelling at me unjustifiably and demanded that I leave. I mentioned that I would report her behavior, to which she responded by laughing.
Went in to redeem my birthday reward, but also had another reward on my account. The guy scammed me and scanned my card twice, using up both rewards without me knowing it. I thought it was a bit weird at the time, but maybe he had put the wrong thing in. Until I visited another location to redeem the other reward only to find out it was gone. My rewards history showed that both were redeemed on that visit. Also, for my drink, he filled it about 70%. I've been to other locations that fill it all the way to the top. I've never had such an awful experience at a Jugo Juice before.
Highly recommend very friendly staff and quality drinks
I’m appalled by my experience at Jugo Juice on Deerfoot. Today, I ordered what was supposed to be bubble tea, but instead, I was handed a cup of foul, sour liquid that tasted like rotten milk. It was completely inedible!
When I complained to the staff, two of the workers—who was a young Filipino and senior Vietnamese lady who dismissed my concerns outright and insisted they made the drink correctly. It was infuriating to have someone so blatantly unprofessional and uncaring regarding my complaint.
I visit other locations frequently and know how bubble tea from Jugo Juice should taste, and this was far from it. The drink was clearly made improperly or with something rotten, and I stand by my opinion—this was not just bad; it was truly DISGUSTING! As someone who frequently enjoys bubble tea, I know what I’m talking about, and I feel let down by the service and quality at this location.
The sheer rudeness and refusal to acknowledge the mistake showed a shocking lack of customer service. I was offered no compensation or even an apology, which is unacceptable. The drink was absolutely disgusting, and I’d expect better from a business that should know how to prepare bubble tea properly and provide at least a decent customer service.
I won’t be returning to this location, and I highly recommend you to stay away unless you want to risk a similar awful experience.
Don’t believe the hours.
Looks like he put dates seed too in the blender. Overall I don't feel like going again.
Like others have mentioned, could not use rewards program. Now my birthday reward has expired. This appears to be an ongoing problem with this location. Avoid.
Went to get something for lunch, it was 11am on a Sunday , the sign was on and the hours of operation said it was open but the doors were locked, waited a few minutes but no one seemed to be inside
Went in to use my birthday reward for a free juice and the person working said the birthday rewards program was not working, very disappointing considering this is only one time a year that we are able to use this and can only use for a certain number of days.
This location CANNOT redeem rewards and no explanation why.
I bought 2 smoothies, 20 bucks (over priced) I asked for a glass of water for my dog and she said I needed to buy the cup!
She wouldn’t give it to me.
Extremely poor service would never recommend this.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible boba ?
Atmosphere: 4
Food: 1
Service: 4
Very bad customer service and the bubble teas ordered went wrong in taste. We ordered jellies and he put bubbles rather, passion fruit wasn't at all good.
Atmosphere: 1
Food: 1
Service: 1
Came for the buy one get one free and was told it ended at 5:30pm? Nowhere on the campaign does it say that
Atmosphere: 1
Food: 1
Service: 1
I came for the buy one get one free discount. I've stood there for 10 minutes before the worker said that they were closing at 5.30. He said that at 6.30. The store closes at 7.30. He served a person before me and the person who eneterd after me. I'm confused.
Service: 1
I visited this establishment to redeem my complimentary birthday large smoothie. I chose a protein smoothie for my free birthday treat, but the staff member became upset, claiming it was too costly to be given for free. Despite this, I insisted on receiving it, as I had previously used my rewards card for this benefit during my birthday. However, the situation escalated when the worker began yelling at me unjustifiably and demanded that I leave. I mentioned that I would report her behavior, to which she responded by laughing.
Atmosphere: 1
Food: 1
Service: 1
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