Kinjo Sushi & Grill Dalhousie

I like very much the food, but the thing is we experienced not nice welcoming service we feel bad the lady assisted us so rude we asking questions she's sarcastic answer. Me and my family came on May 29/25 after my son's graduation. dinner tIme around 6:00 pm So we expect the treatment is like friendly.

Slow server n service, we asked for bbq chicken n said it would take 5 min but it took an hour.. came at 5 n didn’t end up getting till 6

On our tour of Kinjo locations, this one is the last stop. Alita greeted us at the door, composed and organized in what was a very packed line up for tables. Amazing job handling everything, enjoyable to watch even! Marco served us, he was prompt and knowledgeable and very efficient. Really impressive to watch this location him like a well oiled machine. Busy but so efficient. Lovely meal, fun atmosphere, worth the long trip!

Poor customer service

Very poor service and reception lady Ruby Tang have no manner how we can deal with customers..showing too much attitude towards customers ..

May seem quiet from outside. Bustling restaurant full of people, good food, well-behaved staff, excellent service delivery and short wait times.

To the Management of the Dalhousie Branch,

You may not know us personally but we have been regular customers of yours for quite a time now. If you put premium on customer satisfaction and building good rapport with your clients, hear us out.

We've thus far been very satisfied with the quality of food and hospitality of your servers... until a fateful experience today. We were a group of 6 waiting for 4 of our orders, only to discover that one of your new servers, Devina, missed putting it in.

When we politely brought this to her attention, she rather simply said, "That's only 4 orders, right?" This isn't the response we were looking for at the very least. Does that mean she can miss more than that? We were looking for her to at least own up to her mistake by proactively issuing a sincere apology for making us wait as we were beginning to lose our appetite.

We had to elicit an apology from her by saying we were waiting forever, to which she responded, "Sorry, that's just a mix-up." When she handed us the bill, first thing she emphasized was that she was inputting the 15% mandatory tip for our group of 6. It was all about the money and never a hint of remorse.

We still honored the 15% tip of course, albeit with a heavy heart. We could've reasonably argued against it. But no.

Sure, it's good food but this unfortunate experience left a bad taste in our mouths, having to be on the receiving end of this poor approach at customer service, or the lack thereof.

I think the management needs to train these new servers better. If they mess up, they don't simply brush it off like it was nothing, because it's not, in the eyes of your loyal clientele. It's customer service 101. Servers are frontliners of your business and a huge part of the experience. Poor service is a poor reflection of the restaurant. This was truly very disappointing.

Atmosphere: 5

Food: 5

Service: 1

i will give this establishment a 99%, 1% being deducted because of a fly lingering around that irritated me

Atmosphere: 5

Food: 5

Service: 5

Decent Japanese food, fresh fish, fast service.

Atmosphere: 3

Food: 4

Service: 3

Had lunch with a friend I haven't seen in years at the Dalhousie location. Greeted immediately and was seated at the perfect table. We tried the mini Miso Ramen bowl a couple of sushi rolls and the Avocado tempura. Everything was delicious and all the servers were great. Very reasonable prices too.

Atmosphere: 5

Food: 5

Service: 5

One of our favorite sushi places. Always good quality and service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Miso Deluxe Ramen, Tuna, Shrimp Tempura, Spicy Miso Ramen

Seating was comfortable, nice and spacious. Food was fresh and tasty. Sushi is cold and fresh. Rolls are always spot on. Would recommend the Signature and Rainbow rolls. Food came out in a timely matter.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shrimp Tempura, Salmon Sashimi and Tuna Sushi, Roll

Best chicken in town.

Atmosphere: 5

Food: 5

Service: 5

All good

Atmosphere: 5

Food: 5

Service: 5

Yummy chicken

Atmosphere: 5

Food: 5

Service: 5