BEWARE: This was one of the worst pizzas I have ever had. They are using a CHEESE SUBSTITUTE product for their cheese.
It is like a white goo, not real cheese. It was absolutely disgusting. I threw out the whole pizza.
Take a look at the photos, I have never had a cheese pizza that substitutes their cheese like this. Unbelievable and absolutely disgusting.
Whoever owns this franchise should be ashamed of themselves of such disgraceful cost cutting. I ordered a cheese pizza, not toxic goo.
I’m so severely disappointed in such a simple order, I’m going to be emailing corporate about this.
Edit after owner response: “pizza topping” or “mozzarella-style shreds” made from vegetable oil, starch, and whey protein instead of real milk. It melts smoother, stays gooey, but doesn’t taste right.
Atmosphere: 1
Food: 1
Service: 1
Saiyed Amir Haider
I have been a regular customer of this location. I normally ordered at night, Name of the pizza is Garden Fresh Pizza and I pair it with Garlic Dip along with Cheese-Sticks. 13 out of 15 orders were great. Except my last two orders. The good thing is that, when you complain, the Papa Johns Team reaches out to you with good resolution. Happy with their Service.
Atmosphere: 4
Food: 4
Service: 4
melika forouzan pour
Terrible experience with Papa John's! Ordered through Uber Eats and was horrified. The 'Large Chicken BBQ' pizzas were basically just old bread with hardly any meat. Meat pizza had almost nothing on it. The few pieces of meat and bacon smelled awful, nothing was fresh. Felt ashamed serving this to guests. Definitely won't be ordering again - plenty of better options.
Food: 1
Service: 1
Tetiana Irza
Delicious, clean, nice staff👍
Meisie Chamberlain
Worst delivery service I’ve ever experienced. We ordered pizza and didn’t get a delivery until 2.5 hours after ordering. No one answered the phone and when they did they mentioned it would be 15 minutes. We then waited an hour and no discount. Very poor service.
Alan Gonzalez
Horrible service!
Atmosphere: 1
Food: 1
Service: 1
Giulietta
The courier of this place walks around the kitchen in street clothes, it's horrible
Archan Dave
I ordered a BOGO pizza deal from Papa John’s via Uber Eats and only received one pizza. The pizza dough was clearly stale, dry, and tasted off as shown in the attached photos. I took only two bites before throwing most of it in the garbage. Shortly after, I had a severe stomach ache. This is absolutely unacceptable. I expect a full refund and proper compensation for the poor quality and health impact. If not resolved, I will consider escalating this matter legally. This experience was not only disappointing but dangerous. I want the owner to must reach out in regard to this matter.
Vineeth Menon
If you’re into eating stale and reheated pizza, this is the right place to be. No use of any message using their complaint forum which is a joke. Never ordering from PapaJohns again.
The staff guy in this shop is extremely rude! Never come again! Bad list! The worst papa John's in Calgary.
Atmosphere: 1
Food: 1
Service: 1
ed Martinez
More than an hour late. 2h waiting for the pizza. 1 h on the phone. No one answers the phone so I can't even complain. The pizza was cold as ice when it finally arrived. Terrible customer service. And this is not the first time. I went to dominos and order another pizza
Atmosphere: 1
Food: 2
Service: 1
D Lee
tried visiting this place by following the address on Google Maps, but the registered address and the actual location were different, which caused me to waste an extra 30 minutes. When I brought this up to the owner after finally arriving, their response was dismissive, as if they didn’t care.
I was only suggesting that correcting the wrong information would help other customers avoid the same inconvenience. Accurate address information is crucial for customers. I hope this issue is resolved promptly.
Service: 1
Angad Sachdev
Idk if he is the owner or a manager, but Randy is the rudest person I have come across. He doesn’t respect anyone, he shouts at people, have zero people skills, doesn’t know how to talk to customers. Despite so much negative reviews I have no idea why Papa johns isn’t taking any action. I would not be going back there ever and urge people to do the same. 0/10
BEWARE: This was one of the worst pizzas I have ever had. They are using a CHEESE SUBSTITUTE product for their cheese.
It is like a white goo, not real cheese. It was absolutely disgusting. I threw out the whole pizza.
Take a look at the photos, I have never had a cheese pizza that substitutes their cheese like this. Unbelievable and absolutely disgusting.
Whoever owns this franchise should be ashamed of themselves of such disgraceful cost cutting. I ordered a cheese pizza, not toxic goo.
I’m so severely disappointed in such a simple order, I’m going to be emailing corporate about this.
Edit after owner response: “pizza topping” or “mozzarella-style shreds” made from vegetable oil, starch, and whey protein instead of real milk. It melts smoother, stays gooey, but doesn’t taste right.
Atmosphere: 1
Food: 1
Service: 1
I have been a regular customer of this location. I normally ordered at night, Name of the pizza is Garden Fresh Pizza and I pair it with Garlic Dip along with Cheese-Sticks. 13 out of 15 orders were great. Except my last two orders. The good thing is that, when you complain, the Papa Johns Team reaches out to you with good resolution. Happy with their Service.
Atmosphere: 4
Food: 4
Service: 4
Terrible experience with Papa John's! Ordered through Uber Eats and was horrified. The 'Large Chicken BBQ' pizzas were basically just old bread with hardly any meat. Meat pizza had almost nothing on it. The few pieces of meat and bacon smelled awful, nothing was fresh. Felt ashamed serving this to guests. Definitely won't be ordering again - plenty of better options.
Food: 1
Service: 1
Delicious, clean, nice staff👍
Worst delivery service I’ve ever experienced. We ordered pizza and didn’t get a delivery until 2.5 hours after ordering. No one answered the phone and when they did they mentioned it would be 15 minutes. We then waited an hour and no discount. Very poor service.
Horrible service!
Atmosphere: 1
Food: 1
Service: 1
The courier of this place walks around the kitchen in street clothes, it's horrible
I ordered a BOGO pizza deal from Papa John’s via Uber Eats and only received one pizza. The pizza dough was clearly stale, dry, and tasted off as shown in the attached photos. I took only two bites before throwing most of it in the garbage. Shortly after, I had a severe stomach ache. This is absolutely unacceptable. I expect a full refund and proper compensation for the poor quality and health impact. If not resolved, I will consider escalating this matter legally. This experience was not only disappointing but dangerous. I want the owner to must reach out in regard to this matter.
If you’re into eating stale and reheated pizza, this is the right place to be. No use of any message using their complaint forum which is a joke. Never ordering from PapaJohns again.
Very bad worker
Restaurantji Recommends
The staff guy in this shop is extremely rude! Never come again! Bad list! The worst papa John's in Calgary.
Atmosphere: 1
Food: 1
Service: 1
More than an hour late. 2h waiting for the pizza. 1 h on the phone. No one answers the phone so I can't even complain. The pizza was cold as ice when it finally arrived. Terrible customer service. And this is not the first time. I went to dominos and order another pizza
Atmosphere: 1
Food: 2
Service: 1
tried visiting this place by following the address on Google Maps, but the registered address and the actual location were different, which caused me to waste an extra 30 minutes. When I brought this up to the owner after finally arriving, their response was dismissive, as if they didn’t care.
I was only suggesting that correcting the wrong information would help other customers avoid the same inconvenience. Accurate address information is crucial for customers. I hope this issue is resolved promptly.
Service: 1
Idk if he is the owner or a manager, but Randy is the rudest person I have come across. He doesn’t respect anyone, he shouts at people, have zero people skills, doesn’t know how to talk to customers. Despite so much negative reviews I have no idea why Papa johns isn’t taking any action. I would not be going back there ever and urge people to do the same. 0/10
Atmosphere: 1
Food: 3
Service: 1
Very rude customer service 😒
Atmosphere: 1
Food: 1
Service: 1
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