Pho Restaurants in Calgary, AB

“I very much enjoyed the food. I had the Beef rib pho. My husband had the Bone Marrow with Oxtail Pho. I gave it 5 stars because the broth is second to none in Calgary and may be comparable to the real good Pho restaurants in Seattle, LA, and Vietnam. However, the chef needs to understand that oxtail needs to be cooked longer. It must be fall off the bone to indicate you know how to cook ox tail. The beef balls are not soft enough so please work on that. Otherwise, excellent. Mimosa and coffee were excellent.

The worst part of our experience is the customer service. I think Pho An A could be significantly more popular and successful if they train their staff better. The servers do not look around as they serve, costing them time to have to return back multiple times and missing out on opportunities to demonstrate exceptional customer service. The wait to order, to get food, to ask for extra things, to ask for another Mimosa that required a 30 minute wait to get, and the communication skills of the staff was a complete turn off. The staff behind the bar should look around and walk around and talk to customers and help out.

I would recommend this restaurant but please make sure you come with a lot of patience. And perhaps, the staff may need teaching moments in order to improve if the owner does not do anything to improve. Otherwise, the truth is, poor customer service can make for a poor food experience and may not be worth it.

I will visit again in a month and will write another review if there is any improvement. I will be looking for improved cooking skills from the chef with the oxtail and improved customer service. I am really hoping to write an amazing review next time. Pho An An, I am vouching for you because truly, your broth moved my soul.

Thank you.“