I was deeply dissatisfied with my recent order from your franchise. Our order took 2 and a half hours to arrive, and after the first 45 mins, I tried calling the store multiple times to get an update as to where our order was. After the 5th or 6th attempt, I finally heard back from the store saying that they don’t accept delivery requests online (the Second Cup website), and I had to use Door Dash or Skip. This is fine, but the website shouldn’t have allowed me to choose a location that does not participate in said delivery. I asked about how I could go about getting a refund, and I was told to contact the Second Cup head office directly. I phoned twice, and never got through.
To my surprise, after 2.5 hours, I got a text saying that our order was on its way. Once it showed up, the drinks were terribly underwhelming. One latte tasted extremely burnt/bitter, and another was super sweet (asked for half sweet). The one that was super sweet was supposed to be completely plant based as I have a dairy allergy as stated in the order, however, I had an allergic reaction to the beverage.
I am not one to complain as I spent several years working as a barista in the past, but this service was appalling. Not to mention, we paid $30 for 3 poorly made drinks. I will not be ordering from Second Cup going forward.
Hargurjit minhas
Great service
Atmosphere: 5
Food: 5
Service: 5
Jacqueline S
Tirth and Sumeya are the nicest and best! Best standard forAll coffee shops! Peaceful atmosphere!
Atmosphere: 5
Service: 5
Makhija. Tanya
Good experience
Vegetarian options: Icecream
Atmosphere: 4
Food: 4
Service: 5
Kenna Mosisa
5/5 stars at Second Cup was exceptional! The girl with hijab recommended the caramel frappe, and it was absolutely delicious! Her warm hospitality and expert suggestion made my day. Highly recommend this location
최PD
The café near the library is a popular spot for people to work individually or have light conversations, but the music is too loud, making it difficult to concentrate.
Atmosphere: 3
Service: 1
Meryem Celik
Amazing loved the food and very nice service.
Atmosphere: 5
Food: 5
Service: 5
Jasleen Sandhu
Great customer service, best experience ever had
Atmosphere: 5
Food: 5
Service: 5
Sanjay Mangat
Best for beverages and breakfast and the service of the employees is very good.
Atmosphere: 5
Food: 5
Service: 5
Harmanjeet Singh
Best service in town .Had a great time at the place with my friends
Best service best coffee and great quality coffee beans good taste
Atmosphere: 5
Food: 5
Service: 5
eden tesfamariam
The service was amazing and I use latee everyday and I'm in love with that
Rachel Wahing
Friendly and accommodating staff. Food and beverages are great!
Atmosphere: 5
Food: 5
Service: 5
Aira Siodina
Great place!! Drinks yummy! There are books available at the cafe that you can borrow. The books are from the library and you don’t have to sign it out but you have to return it at the library. Just grab the book, read it, put it back on the shelves or take it home!!
Kid-friendliness: Desserts for kids are available too, sundaes and refreshments!!
Wheelchair accessibility: The cafe is big and so lots of space.
Atmosphere: 5
Food: 5
Service: 5
Salem Wubneh
Tirth was very kind, and had great service. Location is nice
I was deeply dissatisfied with my recent order from your franchise. Our order took 2 and a half hours to arrive, and after the first 45 mins, I tried calling the store multiple times to get an update as to where our order was. After the 5th or 6th attempt, I finally heard back from the store saying that they don’t accept delivery requests online (the Second Cup website), and I had to use Door Dash or Skip. This is fine, but the website shouldn’t have allowed me to choose a location that does not participate in said delivery. I asked about how I could go about getting a refund, and I was told to contact the Second Cup head office directly. I phoned twice, and never got through. To my surprise, after 2.5 hours, I got a text saying that our order was on its way. Once it showed up, the drinks were terribly underwhelming. One latte tasted extremely burnt/bitter, and another was super sweet (asked for half sweet). The one that was super sweet was supposed to be completely plant based as I have a dairy allergy as stated in the order, however, I had an allergic reaction to the beverage. I am not one to complain as I spent several years working as a barista in the past, but this service was appalling. Not to mention, we paid $30 for 3 poorly made drinks. I will not be ordering from Second Cup going forward.
Great service
Atmosphere: 5
Food: 5
Service: 5
Tirth and Sumeya are the nicest and best! Best standard forAll coffee shops! Peaceful atmosphere!
Atmosphere: 5
Service: 5
Good experience
Vegetarian options: Icecream
Atmosphere: 4
Food: 4
Service: 5
5/5 stars at Second Cup was exceptional! The girl with hijab recommended the caramel frappe, and it was absolutely delicious! Her warm hospitality and expert suggestion made my day. Highly recommend this location
The café near the library is a popular spot for people to work individually or have light conversations, but the music is too loud, making it difficult to concentrate.
Atmosphere: 3
Service: 1
Amazing loved the food and very nice service.
Atmosphere: 5
Food: 5
Service: 5
Great customer service, best experience ever had
Atmosphere: 5
Food: 5
Service: 5
Best for beverages and breakfast and the service of the employees is very good.
Atmosphere: 5
Food: 5
Service: 5
Best service in town .Had a great time at the place with my friends
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best service best coffee and great quality coffee beans good taste
Atmosphere: 5
Food: 5
Service: 5
The service was amazing and I use latee everyday and I'm in love with that
Friendly and accommodating staff. Food and beverages are great!
Atmosphere: 5
Food: 5
Service: 5
Great place!! Drinks yummy! There are books available at the cafe that you can borrow. The books are from the library and you don’t have to sign it out but you have to return it at the library. Just grab the book, read it, put it back on the shelves or take it home!!
Kid-friendliness: Desserts for kids are available too, sundaes and refreshments!!
Wheelchair accessibility: The cafe is big and so lots of space.
Atmosphere: 5
Food: 5
Service: 5
Tirth was very kind, and had great service. Location is nice
Service: 5
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