Drive thru line was quite long, so I waked in, and everyone was very nice, and fast. Great location!
Atmosphere: 5
Food: 5
Service: 5
T P
I just went to pick up 18 drink person who working there sooo rude ~very disrespectful I didn’t do anything just asked to pick up name...i am not going back again
Atmosphere: 1
Food: 1
Service: 1
Lisa Han
I would have rated this particular Starbucks five stars, but due to a recent incident, I am left with no choice but to give it one star. About two weeks ago, I lost my new fast Samsung charger. I knew exactly where I had left it, so I called the store and spoke with the supervisor. She confirmed that it was indeed a "Fast Samsung charger", as "Samsung + Fast" was clearly written on the charging cube. I asked her to label it with my name, and she agreed.
Two days later, I went to the store to pick it up. However, the cashier/barista could not locate the charger. The supervisor, who was also present, remembered verifying the charger for me. After a brief search, she could only find a different charger labeled "SLOW Samsung charger." She acknowledged that this wasn’t the same charger she had set aside earlier and apologized, as my charger was now missing.
I suspected that within that 24-hour period, an employee with a Samsung phone might have switched my new fast charger with the older slow charger. I gently raised this possibility with the supervisor, but she dismissed it, suggesting instead that it was probably given to another customer. The situation was ironic because it seemed impossible that my charger, with my name on it, would be handed to a random customer within a day.
I understand it is just a charger, but the supervisor overlooked a crucial point: my name was written on it. What are the chances someone would come in and ask for that exact charger with my name on it within 24 hours?
Although disappointed, I respected the supervisor for admitting that my charger had likely been taken. For closure, I left my phone number and requested that she speak with her employees about the situation, even if she could not determine what happened. I gave her over a week to follow up, but I received no response.
I was not even asking for compensation, and the conversation was handled calmly. All I wanted was a follow-up call to confirm they had spoken to their employees about the issue. Yet, the lack of accountability left me feeling deeply disappointed.
Ultimately, there are cameras inside the store that management could have reviewed if they chose not to ask their employees directly. Perhaps they could have narrowed down the list of employees with Samsung phones. There were several ways to address this and check for any potential unethical behavior. I understand it is just a "fast charger" that can be replaced, but I believe Starbucks, a brand that should be composed of honest employees and take responsibility for its words, should not make customers feel frustrated or waste their time over something so minor.
Atmosphere: 4
Food: 3
Service: 1
Nathan Smith
It’s a star bucks but it’s got a nice place to sit inside so that’s unique for an Alberta star bucks
Parking: Park and go inside if you want
Atmosphere: 4
Food: 2
Service: 3
bernadette carreon
It's my first time to order here and the girl who took my order was very rude and unprofessional. She's not friendly and I think management could coach her with her attitude to treat customer in a nicely manner.
Atmosphere: 5
Food: 5
Service: 5
Laura Ahmet
I came into the store around 1 pm and it wasn’t overly busy. There was no one in line ahead of me, so I stood in front of the cashier and waited a good few minutes until I finally interrupted the 2 gentleman having a conversation directly in front of me and asked if this is where I give my order. The one who then stepped forward to take my order looked super annoyed that I requested help. I shouldn’t feel like a hassle when I’m spending $10 for a coffee. I can’t say that I’ve experienced worse service ever in a Starbucks. I LOVE Starbucks. I have always had great service there. Literally 3 weeks ago I did a glowing 5 star review at a different location. Left kinda bummed :-/
Atmosphere: 5
Food: 5
Service: 2
Ray
Person at the window during closing August 13 deserves a shoutout. Amazing person really nice! Great drinks. It’s Starbucks lol
Atmosphere: 5
Food: 5
Service: 5
Tash Marshall Bean
One of my favourite Starbucks locations to meet my south friends and I always get great service here! Thank you Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Ivan Morozov
Polite and friendly staff. Definitely will visit again.
Atmosphere: 5
Food: 5
Service: 5
Lexi Malana
Wow was just here through drive through. Had to wait for my pastries (banana bread and cookie) cause it took a bit to warm up, which is fine. The lady working who gave me my cookie though, practically threw my cookie at me "here's your cookie" and then closed her window. I was shocked. Never felt so dismissed at a drive through. Drove off feeling so off about that experience.
Really friendly staff and I usually use the drive-through. I work nearby, and we were talking about a young gentleman who always says "Good morning, friend!" He is our favorite. But they are all nice!
Atmosphere: 5
Food: 5
Service: 5
skuller bones
I had ordered a drink, requesting it be made with almond milk, I have chrones disease, and it’s very serious. I wanted to double check that it wasn’t made with cows milk after the guy at the window hadn’t put it down on the receipt or on the cup. I asked him to check, he said he would re make it, he took the cup and went around the corner and came back with the same drink saying it was cows milk free. I drank a bit of it, but realized it was definitely cows milk. The next day I had a ton of rashes on my hands, my stomach was killing me and I felt nauseous, it’s a serious disease and I don’t appreciate being poisoned.
Service: 1
Phuong Nguyen
I bought 3 drinks, and two of these looks like in the picture. Don’t know what to say, never buy here again
Atmosphere: 1
Food: 1
Service: 1
Xiang Wang
The taste of the same iced frappuccino varies each time. It's not recommended to have frappuccinos here.
Drive thru line was quite long, so I waked in, and everyone was very nice, and fast. Great location!
Atmosphere: 5
Food: 5
Service: 5
I just went to pick up 18 drink person who working there sooo rude ~very disrespectful
I didn’t do anything just asked to pick up name...i am not going back again
Atmosphere: 1
Food: 1
Service: 1
I would have rated this particular Starbucks five stars, but due to a recent incident, I am left with no choice but to give it one star. About two weeks ago, I lost my new fast Samsung charger. I knew exactly where I had left it, so I called the store and spoke with the supervisor. She confirmed that it was indeed a "Fast Samsung charger", as "Samsung + Fast" was clearly written on the charging cube. I asked her to label it with my name, and she agreed.
Two days later, I went to the store to pick it up. However, the cashier/barista could not locate the charger. The supervisor, who was also present, remembered verifying the charger for me. After a brief search, she could only find a different charger labeled "SLOW Samsung charger." She acknowledged that this wasn’t the same charger she had set aside earlier and apologized, as my charger was now missing.
I suspected that within that 24-hour period, an employee with a Samsung phone might have switched my new fast charger with the older slow charger. I gently raised this possibility with the supervisor, but she dismissed it, suggesting instead that it was probably given to another customer. The situation was ironic because it seemed impossible that my charger, with my name on it, would be handed to a random customer within a day.
I understand it is just a charger, but the supervisor overlooked a crucial point: my name was written on it. What are the chances someone would come in and ask for that exact charger with my name on it within 24 hours?
Although disappointed, I respected the supervisor for admitting that my charger had likely been taken. For closure, I left my phone number and requested that she speak with her employees about the situation, even if she could not determine what happened. I gave her over a week to follow up, but I received no response.
I was not even asking for compensation, and the conversation was handled calmly. All I wanted was a follow-up call to confirm they had spoken to their employees about the issue. Yet, the lack of accountability left me feeling deeply disappointed.
Ultimately, there are cameras inside the store that management could have reviewed if they chose not to ask their employees directly. Perhaps they could have narrowed down the list of employees with Samsung phones. There were several ways to address this and check for any potential unethical behavior. I understand it is just a "fast charger" that can be replaced, but I believe Starbucks, a brand that should be composed of honest employees and take responsibility for its words, should not make customers feel frustrated or waste their time over something so minor.
Atmosphere: 4
Food: 3
Service: 1
It’s a star bucks but it’s got a nice place to sit inside so that’s unique for an Alberta star bucks
Parking: Park and go inside if you want
Atmosphere: 4
Food: 2
Service: 3
It's my first time to order here and the girl who took my order was very rude and unprofessional. She's not friendly and I think management could coach her with her attitude to treat customer in a nicely manner.
Atmosphere: 5
Food: 5
Service: 5
I came into the store around 1 pm and it wasn’t overly busy. There was no one in line ahead of me, so I stood in front of the cashier and waited a good few minutes until I finally interrupted the 2 gentleman having a conversation directly in front of me and asked if this is where I give my order. The one who then stepped forward to take my order looked super annoyed that I requested help. I shouldn’t feel like a hassle when I’m spending $10 for a coffee. I can’t say that I’ve experienced worse service ever in a Starbucks. I LOVE Starbucks. I have always had great service there. Literally 3 weeks ago I did a glowing 5 star review at a different location. Left kinda bummed
:-/
Atmosphere: 5
Food: 5
Service: 2
Person at the window during closing August 13 deserves a shoutout. Amazing person really nice! Great drinks. It’s Starbucks lol
Atmosphere: 5
Food: 5
Service: 5
One of my favourite Starbucks locations to meet my south friends and I always get great service here! Thank you Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Polite and friendly staff. Definitely will visit again.
Atmosphere: 5
Food: 5
Service: 5
Wow was just here through drive through. Had to wait for my pastries (banana bread and cookie) cause it took a bit to warm up, which is fine. The lady working who gave me my cookie though, practically threw my cookie at me "here's your cookie" and then closed her window. I was shocked. Never felt so dismissed at a drive through. Drove off feeling so off about that experience.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Really friendly staff and I usually use the drive-through. I work nearby, and we were talking about a young gentleman who always says "Good morning, friend!" He is our favorite. But they are all nice!
Atmosphere: 5
Food: 5
Service: 5
I had ordered a drink, requesting it be made with almond milk, I have chrones disease, and it’s very serious. I wanted to double check that it wasn’t made with cows milk after the guy at the window hadn’t put it down on the receipt or on the cup. I asked him to check, he said he would re make it, he took the cup and went around the corner and came back with the same drink saying it was cows milk free. I drank a bit of it, but realized it was definitely cows milk. The next day I had a ton of rashes on my hands, my stomach was killing me and I felt nauseous, it’s a serious disease and I don’t appreciate being poisoned.
Service: 1
I bought 3 drinks, and two of these looks like in the picture. Don’t know what to say, never buy here again
Atmosphere: 1
Food: 1
Service: 1
The taste of the same iced frappuccino varies each time. It's not recommended to have frappuccinos here.
Atmosphere: 5
Food: 1
Service: 5
Baristas a very friendly and helpful!
Loading...