I've been a regular customer at this Tim's for the last couple years now, Recently I've been doing online orders cause it's more convenient for me on the way to work, But the quality of the coffee and food is not there.
This morning for example I ordered an extra large Tea 4x4 and I received a Tea with Coffee mixed into it which I was severely disappointed about because I couldn't go back and change it, due to being at work already. I also ordered a plain bagel with butter which I received cold upon arrival
I wish that the team at this location could do better and actually quality check their drinks and food their handing out because no one wants a cold Sandesh or wrong drink.
I will not be returning and be taking my business elsewhere I hope they can do better
Atmosphere: 2
Food: 1
Service: 1
Lesia
I’ve been a loyal and frequent customer at the Tim Hortons located inside Bow Valley College. While I’ve always appreciated the convenience, I now feel compelled to share my growing concerns regarding the quality of the coffee served here.
I usually buy my coffee early in the morning, and on multiple occasions, I’ve noticed staff mixing coffee from two different containers — one that appears to be from the previous day and one freshly brewed. The taste ends up being extremely unpleasant — stale, watery, and far from the standard I expect from Tim Hortons.
More recently, the coffee has been so diluted that it barely has any color or flavor. It honestly feels like I’m being served hot water, yet charged full price for a proper cup of coffee. I’ve had to throw it away more than once.
As a regular customer, this is incredibly disappointing. I’m respectfully asking management to look into this issue and ensure proper quality control is being maintained, especially during early hours. I truly hope to see improvements — I would love to continue supporting this location, but the quality must reflect the Tim Hortons brand promise.
Atmosphere: 1
Food: 1
Service: 1
Fashion Zaya
I visit this place often. I didn’t want to leave a bad review, but I can’t stay silent any longer.
I usually order coffee very early in the morning. Several times I noticed that they mix coffee from two containers — one from the previous day and one freshly made. The taste was awful, like rotten water.
And the last few times I got coffee, it was even worse. They dilute it so much with water that there’s neither color nor taste left. Is this place seriously selling plain water at the price of coffee? I had to throw it all in the trash.
Who’s controlling this? And who’s going to reimburse me for all the wasted time and money?
Atmosphere: 1
Food: 1
Service: 1
Verdha Khan
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Always love Tim Hortons, but the staff at this location made it extra special. Super friendly, helpful, and genuinely kind—such a great vibe from the moment I walked in. They work hard and absolutely deserve a raise. Great coffee, even better service!
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Atmosphere: 3
Food: 4
Service: 5
Adisu Jejaw
I placed an online order at this Tim Hortons branch, expecting it to be ready when I arrived. However, I waited for a long time without anyone calling my name or giving me any update. Eventually, I had to go and ask the staff about my order — only then did they start preparing it. It was very frustrating because ordering ahead was supposed to save time, not waste it. I hope they can improve their service for online orders in the future.
Atmosphere: 1
Service: 1
Fayez Nabizada
I ordered online. I showed up to counter and waited almost 15 minutes yet they didn’t even started my order. So please work on better service thank you!
Service: 1
Mohammed Seed
Avoid this , this Absolutely the worst experience that I have ever had in café in my entire life , if I were cable to give it mines start I will do .
the customer services very bad , my coffee tastes like water , you have to wait forever to get your order , and hygiene is unbelievable How is even allowed , the barista kept touching my cup by her hand and at the same time coming directly from the sink it’s unbelievable. I feel really bad :(
Atmosphere: 1
Food: 1
Service: 1
Aditi Verma
Terrible experience! They seriously need to hire and train more staff. The wait time is ridiculous—almost 20 minutes just to order, and then another 10+ minutes to receive it. On top of that, the hygiene standards are disappointing. Wouldn’t recommend!
Atmosphere: 1
Food: 1
Service: 1
Mehak
Please provide fast service as well as food. Nextly take the correct order and listen carefully while customers is ordering…bad service
I visit this location aprx 3-4 times in a week food service is 00👎🏻staff need training how to toast bagel, how to read instructions on order recipe… like double toast butter..how much sugar in tea or coffee prefer by customer… today morning a girl passing phone order on left side she is INDIAN her name start from Ga …?? Wear cap and mehroon lipstick Tan skin tone she is just disgusting 🤮.. there is technical error in order what she start yelling at me like why you showing me order name its not here… saying to me but the thing is she didn’t check it properly.. I said bagel is cold she arguing back its not you have to take I said no it’s cold toast it again or give me a new one… then she pass order to another girl with blond brown eyes they gossip and wait there 7 minutes just for reheat bagel👎🏻👎🏻👎🏻need to train staff 🤮
Atmosphere: 2
Food: 2
Service: 1
manprit singh
Today I visited The bow valley’s tim horton and i stayed in the line for more than 20 minutes and Plus 9-10 minutes for order waiting. My only Suggestion is to Recruit Fit and Fast Staff So They can Give a better service. And Please use all three panels To Take order.
Atmosphere: 1
Food: 2
CarEnthusiastBo
Absolutely the worst food ordering experience I've come across. Food hygiene seems to only be something that is checked off for the sake of doing business, and is clearly not something that is prioritized as part of their daily work. Clearly the staff members know nothing about due diligence and quality.
I made a normal standard coffee order, only to discover human hair in my cup after I opened the lid to drink it more comfortably. A reasonable thing to do is to compensate their paying customer, which they did - but of course, the second cup of coffee also has human hair right inside, for me to drink simply because they can. Is it actually unreasonable to expect the compensated cup of coffee to be free of defects, which includes human hair? The answer seems to be no - human hair should be expected in every cup of coffee we order. :)
Needless to say, I have not been compensated whatsoever besides wasted time and complete disgust for what was once a traditional and comfortable morning double double coffee. I now pay $4 for a small coffee from another shop because I can depend on quality and not have to worry about swallowing grease hair of complete strangers.
After submitting an inquiry to the standard customer support team, I was told that I can expect fair compensation and for the "owner" to contact me with an update. No update whatsoever, which was what I had expected all along - clearly the proper handling of food, adequate training, upholding corporate reputation, wanting to learn from mistakes, and being a reasonable business owner is non-existent for this franchise location and it is such a shame that a trustworthy Canadian (now American owned) franchise chain does nothing but offer such horrendous and repeated customer experiences.
There have been other times this location ran out of cream for the coffee, and various other problems that shouldn't even exist for a fundamental coffee shop.
The line ups are always long, and food orders take unnecessarily long to prepare. The staff cannot comprehend simple questions like "may I have a sleeve for my coffee please?".
This store is a wonderful example and can contribute to standard operating procedures of how NOT to operate a food business.
Atmosphere: 1
Food: 1
Service: 1
kritika kritika
I visited the place today morning, and the experience i had was awful🫨. There was a line of guests and the staff was taking orders on just one till.... One person was taking orders and she was focusing on preparing orders as well and the next person had to wait until she is done with making the previous order The rest of staff was thinking if they should really make and give order or not. Please try to get better staff who is little quick and active. Thank you!
ananth babladi
It is right in core, next to c-train, and near a college. Yet, the staff serves the customers pretty fast. Good work.
Godrip is great. She is super friendly
Atmosphere: 5
Food: 5
Service: 5
I've been a regular customer at this Tim's for the last couple years now, Recently I've been doing online orders cause it's more convenient for me on the way to work, But the quality of the coffee and food is not there.
This morning for example I ordered an extra large Tea 4x4 and I received a Tea with Coffee mixed into it which I was severely disappointed about because I couldn't go back and change it, due to being at work already. I also ordered a plain bagel with butter which I received cold upon arrival
I wish that the team at this location could do better and actually quality check their drinks and food their handing out because no one wants a cold Sandesh or wrong drink.
I will not be returning and be taking my business elsewhere I hope they can do better
Atmosphere: 2
Food: 1
Service: 1
I’ve been a loyal and frequent customer at the Tim Hortons located inside Bow Valley College. While I’ve always appreciated the convenience, I now feel compelled to share my growing concerns regarding the quality of the coffee served here.
I usually buy my coffee early in the morning, and on multiple occasions, I’ve noticed staff mixing coffee from two different containers — one that appears to be from the previous day and one freshly brewed. The taste ends up being extremely unpleasant — stale, watery, and far from the standard I expect from Tim Hortons.
More recently, the coffee has been so diluted that it barely has any color or flavor. It honestly feels like I’m being served hot water, yet charged full price for a proper cup of coffee. I’ve had to throw it away more than once.
As a regular customer, this is incredibly disappointing. I’m respectfully asking management to look into this issue and ensure proper quality control is being maintained, especially during early hours. I truly hope to see improvements — I would love to continue supporting this location, but the quality must reflect the Tim Hortons brand promise.
Atmosphere: 1
Food: 1
Service: 1
I visit this place often. I didn’t want to leave a bad review, but I can’t stay silent any longer.
I usually order coffee very early in the morning. Several times I noticed that they mix coffee from two containers — one from the previous day and one freshly made. The taste was awful, like rotten water.
And the last few times I got coffee, it was even worse. They dilute it so much with water that there’s neither color nor taste left. Is this place seriously selling plain water at the price of coffee? I had to throw it all in the trash.
Who’s controlling this? And who’s going to reimburse me for all the wasted time and money?
Atmosphere: 1
Food: 1
Service: 1
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Always love Tim Hortons, but the staff at this location made it extra special. Super friendly, helpful, and genuinely kind—such a great vibe from the moment I walked in. They work hard and absolutely deserve a raise. Great coffee, even better service!
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Atmosphere: 3
Food: 4
Service: 5
I placed an online order at this Tim Hortons branch, expecting it to be ready when I arrived. However, I waited for a long time without anyone calling my name or giving me any update. Eventually, I had to go and ask the staff about my order — only then did they start preparing it. It was very frustrating because ordering ahead was supposed to save time, not waste it. I hope they can improve their service for online orders in the future.
Atmosphere: 1
Service: 1
I ordered online. I showed up to counter and waited almost 15 minutes yet they didn’t even started my order. So please work on better service thank you!
Service: 1
Avoid this , this Absolutely the worst experience that I have ever had in café in my entire life , if I were cable to give it mines start I will do .
the customer services very bad , my coffee tastes like water , you have to wait forever to get your order , and hygiene is unbelievable How is even allowed , the barista kept touching my cup by her hand and at the same time coming directly from the sink it’s unbelievable. I feel really bad :(
Atmosphere: 1
Food: 1
Service: 1
Terrible experience! They seriously need to hire and train more staff. The wait time is ridiculous—almost 20 minutes just to order, and then another 10+ minutes to receive it. On top of that, the hygiene standards are disappointing. Wouldn’t recommend!
Atmosphere: 1
Food: 1
Service: 1
Please provide fast service as well as food. Nextly take the correct order and listen carefully while customers is ordering…bad service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I visit this location aprx 3-4 times in a week food service is 00👎🏻staff need training how to toast bagel, how to read instructions on order recipe… like double toast butter..how much sugar in tea or coffee prefer by customer… today morning a girl passing phone order on left side she is INDIAN her name start from Ga …?? Wear cap and mehroon lipstick Tan skin tone she is just disgusting 🤮.. there is technical error in order what she start yelling at me like why you showing me order name its not here… saying to me but the thing is she didn’t check it properly.. I said bagel is cold she arguing back its not you have to take I said no it’s cold toast it again or give me a new one… then she pass order to another girl with blond brown eyes they gossip and wait there 7 minutes just for reheat bagel👎🏻👎🏻👎🏻need to train staff 🤮
Atmosphere: 2
Food: 2
Service: 1
Today I visited The bow valley’s tim horton and i stayed in the line for more than 20 minutes and Plus 9-10 minutes for order waiting.
My only Suggestion is to Recruit Fit and Fast Staff So They can Give a better service. And Please use all three panels To Take order.
Atmosphere: 1
Food: 2
Absolutely the worst food ordering experience I've come across. Food hygiene seems to only be something that is checked off for the sake of doing business, and is clearly not something that is prioritized as part of their daily work. Clearly the staff members know nothing about due diligence and quality.
I made a normal standard coffee order, only to discover human hair in my cup after I opened the lid to drink it more comfortably. A reasonable thing to do is to compensate their paying customer, which they did - but of course, the second cup of coffee also has human hair right inside, for me to drink simply because they can. Is it actually unreasonable to expect the compensated cup of coffee to be free of defects, which includes human hair? The answer seems to be no - human hair should be expected in every cup of coffee we order. :)
Needless to say, I have not been compensated whatsoever besides wasted time and complete disgust for what was once a traditional and comfortable morning double double coffee. I now pay $4 for a small coffee from another shop because I can depend on quality and not have to worry about swallowing grease hair of complete strangers.
After submitting an inquiry to the standard customer support team, I was told that I can expect fair compensation and for the "owner" to contact me with an update. No update whatsoever, which was what I had expected all along - clearly the proper handling of food, adequate training, upholding corporate reputation, wanting to learn from mistakes, and being a reasonable business owner is non-existent for this franchise location and it is such a shame that a trustworthy Canadian (now American owned) franchise chain does nothing but offer such horrendous and repeated customer experiences.
There have been other times this location ran out of cream for the coffee, and various other problems that shouldn't even exist for a fundamental coffee shop.
The line ups are always long, and food orders take unnecessarily long to prepare. The staff cannot comprehend simple questions like "may I have a sleeve for my coffee please?".
This store is a wonderful example and can contribute to standard operating procedures of how NOT to operate a food business.
Atmosphere: 1
Food: 1
Service: 1
I visited the place today morning, and the experience i had was awful🫨. There was a line of guests and the staff was taking orders on just one till.... One person was taking orders and she was focusing on preparing orders as well and the next person had to wait until she is done with making the previous order
The rest of staff was thinking if they should really make and give order or not. Please try to get better staff who is little quick and active. Thank you!
It is right in core, next to c-train, and near a college. Yet, the staff serves the customers pretty fast. Good work.
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