“I visited in September during my trip to Banff and Canmore. It’s been about a month, but the experience has stayed with me, so I wanted to share my honest thoughts.
I really loved the meat and sausages here. The quality was excellent, and everything felt like great value for money. I wish I could have brought more home.
Unfortunately, the service was disappointing on both visits. I was served by the same staff member , both times.
On my first visit, I bought over $200 worth of products. After scanning everything, she told me the register wasn’t ready, so nothing had gone through and every item had to be scanned again. With that many items, the whole process felt frustrating and stressful. Mistakes happen, and I would have understood, but the dismissive way she said “my bad” made it more frustrating.
On my second visit, I ordered a sandwich for lunch. I was waiting for her to ask which vegetables and sauce I wanted, but she turned away and made it without asking me. I didn’t even realize she was making my sandwich, so I just stood there waiting. My latte was also cold—the milk was completely cold.
She didn’t smile, and her manner felt rude and unwelcoming to me. I ended up with a cold latte and a sandwich with no sauce, feeling really uncomfortable with the whole experience.
“I visited in September during my trip to Banff and Canmore. It’s been about a month, but the experience has stayed with me, so I wanted to share my honest thoughts.
I really loved the meat and sausages here. The quality was excellent, and everything felt like great value for money. I wish I could have brought more home.
Unfortunately, the service was disappointing on both visits. I was served by the same staff member
, both times.
On my first visit, I bought over $200 worth of products. After scanning everything, she told me the register wasn’t ready, so nothing had gone through and every item had to be scanned again. With that many items, the whole process felt frustrating and stressful. Mistakes happen, and I would have understood, but the dismissive way she said “my bad” made it more frustrating.
On my second visit, I ordered a sandwich for lunch. I was waiting for her to ask which vegetables and sauce I wanted, but she turned away and made it without asking me. I didn’t even realize she was making my sandwich, so I just stood there waiting. My latte was also cold—the milk was completely cold.
She didn’t smile, and her manner felt rude and unwelcoming to me. I ended up with a cold latte and a sandwich with no sauce, feeling really uncomfortable with the whole experience.
This is simply my personal experience.“