Cactus Club Cafe Jasper Ave

The hiring process here is very underwhelming and unfair. They do not give you a fair chance. Even during the interview process it’s very underwhelming and uncomfortable there, you feel like they’re just bringing you in to see who’s interested and that’s it. Like they have no intention of actually hiring you.

I’ve called the place on more than one occasion to see what the qualifications are to get hired here and I’ll I was told is that they want a certain amount of experience for every position. Including dishwasher (which is comical). Even if you live close, have open availability, have experience working in a restaurant, and are more than capable of doing the tasks that they ask of you… they will still waste your time and jerk you around. I interviewed with this lady for a position at the jasper ave location and it went very well, she seemed like she was interested in hiring me but said I may have to do a 2nd interview with the GM. So she got up to go speak with him and hand him my resume and everything, and he whispered in her ear and then next thing I know she came back saying “sorry we may not be able to do your second interview today, but we will reschedule it and we will be in touch”. But that was a complete lie, I never even heard back from them at all. Wasn’t told why, wasn’t told they found anyone else that was better qualified, and on top of it on websites like job board and indeed they are still saying they are hiring…. So they clearly didn’t hire anyone.

It’s just very bizarre and weird the way they go about things during the hiring process. It’s unethical, it doesn’t make you feel included, it doesn’t make you feel valued, and it really just make you question their integrity and values when they just treat you like a second class citizen. It also seems like you will hardly get any hours or good pay while working there. They are fairly empty most of the time and don’t open until a certain time in the afternoon. I’ve also been told by a couple current employees there that they are not very flexible, especially if you have to balance a second job to support yourself. That was very disheartening to hear.

It seems like a place you want to be, but in reality you don’t want to be there because of how you are treated and the way they make you feel. Would not recommend anyone spending their money, time, or effort here. Not worth it.

Food: 1

Teagan was our server. Amazing experience. She was very attentive, and communicative when it came to drink & food timing. Overall wonderful place, happy hour is amazing.

Atmosphere: 5

Food: 5

Service: 5

Service was so good I was beyond surprised. Absolutely lovely server who genuinely cared for the table 🙏. Food was great too. Way better than an earls or joeys imo.

Atmosphere: 5

Food: 5

Service: 5

Love, love love the food! We always have such a great time and enjoy the food so much!

I've been coming here since they opened about 14 years ago-- it is a fun bar and restaurant, but the crowd gets a bit sketchy at night. I would recommend not coming here for late night eats or drinks. During the day it's fine.

Service is attentive and the food is tasty. The room is nicely set up, and the patio is fantastic, especially on hot days.

Their steaks are very tasty as well, and quite consistent.

Atmosphere: 3

Food: 4

Service: 4

My husband and I had dinner here last night, on one of the hottest days of the Summer. To avoid the outside heat, we opted to eat in the dining room. The AC was just right . . . not too cold.

We started with the Chili Citrus Calamari appetizer. The best we ever had!

I had the Butternut Squash Ravioli while my husband had the Spaghetti Portofino. Both excellent.

We were so full, there was no room for dessert.

And our waitress was excellent.

Atmosphere: 5

Food: 5

Service: 5

Cactus Club Cafe on Jasper Avenue is absolutely fantastic! The atmosphere is modern and welcoming, the food is always fresh and flavorful, and the service is top-notch. Our server went above and beyond to make sure we had everything we needed, and every dish was spot on. A perfect spot for a night out in Edmonton—highly recommend!

Atmosphere: 5

Food: 5

Service: 5

Frequently order takeout, previously worked for CC & dine out at various CC across Canada whenever possible but less so since Covid. Not sure when the details started to crack but this isn’t the CC I’m used to. Dropping 150$+ on a meal used to ensure satisfaction here. Once a protein missed for main salad, couple times things sloppily packed in a way that meant someone’s meal was soggy/not enjoyable, today the cheesecake slice is closer to a sliver. Didn’t plan on complaining but frankly a little sad after the past year of deliveries. I understand we’re in a recession but the company is well known, standards used to mean something :(

Atmosphere: 5

Food: 1

Service: 5

Lively atmosphere, great drinks and good food. Service was great. I recommend trying this place out.

Atmosphere: 5

Food: 5

Service: 5

Great place to go for a beer, food, family dinner or date however.

HUGR ISSUE......

A few weeks ago I sat at the bar alone for a burger and beer. Watching baseball just relaxing on a weekend I ordered the burger and fries. The meal came out in about 20 minutes and the expo ( younger guy ) places my plate on the bartop to my right and walked away. I grabbed the plate with my left hand and burnt my finger really bad. I looked as the expo walked away he was holding a black hotcloth. Why the hell didn't he tell me the plate was THIS HOT. FAR ABOVE THE NORMAL WARM DISH..

I wasn't going to say anything but my finger blistered within 2 minutes so I knew I had too.

Manager came over helped me and I filled out a few things on their iPad to have corp call me later. That manager was great at restaurant level.

I've worked in restaurants along time and there is no reason a plate needs to be this hot for a burger and side of fries. The fires come in its own bowl and the burger comes on the plate.

I know 1000% that the food was left in the window too long and instead of the expo changing the plates he knew he was bringing out a really hot plate before he had to use a cloth to hold and walk the food to me about 70 feet away.

I was expecting corporate to call me and offer me a free meal to come back but all they did was call to say sorry. They didn't take this seriously at all. It wasn't a warm plate this was a plate that clearly sat in a heat window when it didn't need to or could have been changed and a little kid or old person would have really hurt themself if they grabbed this plate.

This huge company needs to take better action because while I'm a 40 year old male what if that plate was grabbed by a senior by both hands or a young child.

Not impressed in how they handed this outside the awesome manager at the restaurant level.

Do better Cactus

Atmosphere: 5

Food: 5

Service: 1

Yesterday was my second time at this location. I have to say the bartender, Samuel blew it out of the park. His energy and attentiveness was ⭐️⭐️⭐️⭐️⭐️ he recommended things that we were open to try and loved them! The chef who prepared my Steak Frites on both occasions was exceptional! The steak melted in my mouth.
Great staff, great food! Way to go Cactus Club, keep it up!

Atmosphere: 5

Food: 5

Service: 5

It was our first time eating at Cactus Club for a workplace lunch outing and although it wasn't busy, it took a long time for our table to get water after being seated. The food actually came out fast which was wonderful. I got the Med Bowl and it was delicious, perfect dish for the warm weather.

It quite sunny and hot (26 degrees) so we requested for the blinds to be drawn for our patio table. What was disappointing was that throughout our meal, the staff kept moving the blinds up and down which interrupted our discussion multiple times. Overall, the food was great but the service wasn't what we expected, given how long it took the server to come by and drop off waters as well as the disturbances throughout our meal.

Atmosphere: 3

Food: 4

Service: 3

Ordered for delivery through an app, however, our driver has been waiting at this location for well over 30 minutes and we ordered over an hour ago. They’ve waited so long that we’re on our second driver because the first one bailed since it’s taking forever. We are less than a 10 minute drive but cannot leave because we have an infant, which is why we ordered and this was a mistake. Would not order/eat here again.

Was served by Neasha, she was great, very polite and super helpful.

Atmosphere: 5

Food: 5

Service: 5

Thomas was awesome! One of the best servers I’ve ever had. Really elevated our evening.

Atmosphere: 5

Food: 5

Service: 5