One of the young blonde girls who works there has a crazy attitude. Debating whether I should go back and ask hella questions just to make them more mad.
Eric Tran
This boy who was working by himself earlier today was the sweetest worker there. He did a very great job at serving the people there fast and efficient. 10/10 Must try again
Shailen Shah
Today I was craving for an ice cream milkshake. So decided to go to Marble Slab, Terra Losa location. As I entered, I was helped by nice Egyptian Lady. She was one person that I found that had a great smile and had high positive energy. She helped me a nice milk shake. I totally forgot to ask her name but I truly would say she is a great person and believe me she had the best attitude and really very open minded person. Thank you for making my day. 🙏🏼🙏🏼. I shall come back to get something. Keep it up and keep smiling. Please visit this location for great parking and nice west end location for family outing.
Kasha Reddy
I had a very bad experience. I called before coming in as this was a drive for me if I could pick out two cakes and have them written on for two couples engagement parties. When I called at first the manager Lisa was a bit rude over the phone but I didn’t think into it as i am not in person and able to make that judgement. I come in and pick the cakes out. I pay separately for each cake and write what I needed on it. I told the manager Lisa that it’s for two engagement parties. I informed them that someone else would pick the cakes up. Next day comes and cakes are picked up. Actually one cake was received and one was missing. The person picking the cake up called to confirm there was one cake or two? After confirming there was two she goes back in saying she’s missing a cake. They took a bit to look for it and then I get another call. The cakes were not written out properly. One cake was supposed to say “It’s a good day” with bride and groom’s names. The other simply said “happy engagement” (bride and groom) with the color red to match the cherries. I think the pictures will say a lot for itself. I call and leave a message the next day and receive no call backs. I called them back and was told to call back the next day after that because no one could help me. I speak to Lisa the manager and she argues with me that the cakes were written out perfectly as I wanted. She continued to argue at the fact that no cakes were lost and the cakes were written out as I wanted. Until I told her I have pictures and two upset brides along with that. She then believed me and told me to send pictures to her number. She took a while to reply back offering me a one free cake for an engagement party that consisted of two cakes bought and a party that’s passed already, so I’m not sure what I am gonna do with another cake? I told her over the phone I wanted a refund that’s why I sent her pictures to her number. Then she goes on to offer me a free cake. Then on text messages i tell her again I wanted a refund, so she said I need to contact customer service. When I contacted them they apologized and offered a refund, just until I send my receipts. As I did so and received nothing back from them not even an email back. This company is not well managed and needs to be dealt with. It was completely unacceptable and extremely inconvenient.
Jason Johnston
Ok what exactly has happened to this location it used to to great. Went in tonight to get ice cream with the wife. As he was mixing her order I noticed a strand of hair in the mix. When he noticed it he simply pulled the very long strand of hair out and continued mixing. I told him to stop and get my wife a new scoop and then he looked at as if questioning why and I told him you just pulled a hair out of the scoop, throw it out and mix another please. At least he did but seemed as if there was nothing wrong. Then went to pau and the lady seemed annoyed that I didn't tip. Well duh..... so being from the food industry here is what I noticed. Staff with long hair no hats or hair nets at ALL. One staff member running her hands through her hair and not washing them. Staff not wearing gloves. Their shirts covered with hair as well. And the cone was stale. DOES THIS PLACE NO LONGER PRACTICE SAFE FOOD HANDELING...most likely will not be back until I see a change in behavior and safe food handling practices. Very gross guys do better.
Zainish Mevawala
I recently visited this Marble Slab location with family for the first time, we visit marble slab frequently but unfortunately, my experience at this location was very disappointing. Here are a few key issues we encountered:
1. Unwelcoming Service: The staff did not seem friendly or inviting. I felt more like an inconvenience than a valued customer during my visit.
2. Lack of Testers: One of the joys of visiting an ice cream shop is sampling flavors before making a decision. Unfortunately, they did not have any testers sticks, which made it difficult to choose.
3. Knowledge of Flavors: When I inquired about the Taro and some other flavors, the staff seemed unaware of what it was. This lack of knowledge was surprising and unhelpful.
4. Improperly Wrapped Cones: The cones we received were not wrapped properly and began dripping immediately. It made a messy and unpleasant experience.
5. Discount Voucher Issues: We had a voucher that we were excited to use, but we were informed that our specific location does not accept it. This was disappointing and felt misleading.
Overall, my experience at this Marble Slab location fell short in several areas. I hope they can address these issues to improve customer satisfaction in the future. We certainly won't visit this location again.
Spencer Mah
Went with the bros on a scorching weekend evening, all sixty of us ordered and were served quickly. We were served with kindness, within such an affable atmosphere. Me and the bros WILL be returning on another searing evening out.
Terrance Cai
My girlfriend and I went to this beautiful marble slab the other night. We met a friendly worker by the name of Marcus. He politely asked us how our day was and was a complete vibe! 10/10 must try again!
Brian Lu
Dropped by with a couple of friends on a hot day. The place was very busy and the first thing you noticed was how tired the girls looked. Anyways, I wanted pistachio and blue raspberry while my friends got the peanut butter, maple, and chocolate banana. They didn't have pistachio (boohoo 😢, I guess they soldout?). What's worse is they got me blueberry instead of blue raspberry 🤦! Though she did apologize and gave me the right order after. She and the rest of the young staff are definitely overworked, and I'm pretty sure whoever's managing them needs to do a better job with managing their shifts and break schedules.
Now as for the ice cream itself, it was mid, very mid. Not the worse, but definitely had better. One of my friends couldn't finish his (peanut butter one), and he loves ice cream (and peanut butter).
Jordan
I’ve come here before and it was fine but today was different, I was confused at first thinking the store was closing soon but no it closes at 9 per usual and the two girls behind the counter both have their headphones on completely ignoring everyone coming in. While seems like a new guy is running around trying to help everyone who comes in by himself, no greeting as we waited almost 10 min all while the two girls just stand and stare doing what it looks like closing duties
Looks like everyone who visited this location had same issue. Walked in to grab a cake or brownie and there was a teenage girl working there and straight ignored us after asking her if they have any cake and rolled her eyes and looked so irritated and careless. Will never ever go there and suggest everyone to avoid going there. Working doesn’t need ur attitude to customers. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Marie Pinsent
Quick service! Friendly Staff!
Cat Sanson
Got an ice cream cake, expected it to be..well an ice cream CAKE, you know, layers...cookie filling...a typical ice cream cake. It was just a slab of ice cream. $50 For a slab!!! Could have just bought a pint of ice cream for a fraction of the price. Super disappointed, not worth it at all.
Jen lils
Went to this location Sat evening, June 21st, there was about five teenage girls hanging out behind the counter. The girl that helped me (shoulder length dirty blonde hair) was not friendly & seemed irritated by the one question I asked her. She just kept repeating the same thing that I clearly wasn't understanding! Maybe it was the loud music and talking that threw me off. Over all it was not a pleasant experience and I won't be back.. Looking at other reviews tells me this is a reaccuring issue!
Ken d
I love supporting this location but unfortunately had a bad experience recently that left an impression on me with a young associate spending more time talking with her two visiting friends than acknowledging myself as a customer. I wasn’t greeted nor treated as if my time had any value, in fact, I was stared at as if I was interrupting. After about 5-10min of no action or response, I had asked the girls if they were able to assist my order or not after which they were kind enough to proceed with my order.
Hoping that this can be a learning lesson as some prior reviews suggest a similar experience.
One of the young blonde girls who works there has a crazy attitude. Debating whether I should go back and ask hella questions just to make them more mad.
This boy who was working by himself earlier today was the sweetest worker there. He did a very great job at serving the people there fast and efficient. 10/10 Must try again
Today I was craving for an ice cream milkshake. So decided to go to Marble Slab, Terra Losa location. As I entered, I was helped by nice Egyptian Lady. She was one person that I found that had a great smile and had high positive energy. She helped me a nice milk shake. I totally forgot to ask her name but I truly would say she is a great person and believe me she had the best attitude and really very open minded person. Thank you for making my day. 🙏🏼🙏🏼. I shall come back to get something. Keep it up and keep smiling. Please visit this location for great parking and nice west end location for family outing.
I had a very bad experience. I called before coming in as this was a drive for me if I could pick out two cakes and have them written on for two couples engagement parties. When I called at first the manager Lisa was a bit rude over the phone but I didn’t think into it as i am not in person and able to make that judgement. I come in and pick the cakes out. I pay separately for each cake and write what I needed on it. I told the manager Lisa that it’s for two engagement parties. I informed them that someone else would pick the cakes up. Next day comes and cakes are picked up. Actually one cake was received and one was missing. The person picking the cake up called to confirm there was one cake or two? After confirming there was two she goes back in saying she’s missing a cake. They took a bit to look for it and then I get another call. The cakes were not written out properly. One cake was supposed to say “It’s a good day” with bride and groom’s names. The other simply said “happy engagement” (bride and groom) with the color red to match the cherries. I think the pictures will say a lot for itself. I call and leave a message the next day and receive no call backs. I called them back and was told to call back the next day after that because no one could help me. I speak to Lisa the manager and she argues with me that the cakes were written out perfectly as I wanted. She continued to argue at the fact that no cakes were lost and the cakes were written out as I wanted. Until I told her I have pictures and two upset brides along with that. She then believed me and told me to send pictures to her number. She took a while to reply back offering me a one free cake for an engagement party that consisted of two cakes bought and a party that’s passed already, so I’m not sure what I am gonna do with another cake? I told her over the phone I wanted a refund that’s why I sent her pictures to her number. Then she goes on to offer me a free cake. Then on text messages i tell her again I wanted a refund, so she said I need to contact customer service. When I contacted them they apologized and offered a refund, just until I send my receipts. As I did so and received nothing back from them not even an email back. This company is not well managed and needs to be dealt with. It was completely unacceptable and extremely inconvenient.
Ok what exactly has happened to this location it used to to great. Went in tonight to get ice cream with the wife. As he was mixing her order I noticed a strand of hair in the mix. When he noticed it he simply pulled the very long strand of hair out and continued mixing. I told him to stop and get my wife a new scoop and then he looked at as if questioning why and I told him you just pulled a hair out of the scoop, throw it out and mix another please. At least he did but seemed as if there was nothing wrong. Then went to pau and the lady seemed annoyed that I didn't tip. Well duh..... so being from the food industry here is what I noticed. Staff with long hair no hats or hair nets at ALL. One staff member running her hands through her hair and not washing them. Staff not wearing gloves. Their shirts covered with hair as well. And the cone was stale. DOES THIS PLACE NO LONGER PRACTICE SAFE FOOD HANDELING...most likely will not be back until I see a change in behavior and safe food handling practices. Very gross guys do better.
I recently visited this Marble Slab location with family for the first time, we visit marble slab frequently but unfortunately, my experience at this location was very disappointing. Here are a few key issues we encountered:
1. Unwelcoming Service: The staff did not seem friendly or inviting. I felt more like an inconvenience than a valued customer during my visit.
2. Lack of Testers: One of the joys of visiting an ice cream shop is sampling flavors before making a decision. Unfortunately, they did not have any testers sticks, which made it difficult to choose.
3. Knowledge of Flavors: When I inquired about the Taro and some other flavors, the staff seemed unaware of what it was. This lack of knowledge was surprising and unhelpful.
4. Improperly Wrapped Cones: The cones we received were not wrapped properly and began dripping immediately. It made a messy and unpleasant experience.
5. Discount Voucher Issues: We had a voucher that we were excited to use, but we were informed that our specific location does not accept it. This was disappointing and felt misleading.
Overall, my experience at this Marble Slab location fell short in several areas. I hope they can address these issues to improve customer satisfaction in the future. We certainly won't visit this location again.
Went with the bros on a scorching weekend evening, all sixty of us ordered and were served quickly. We were served with kindness, within such an affable atmosphere. Me and the bros WILL be returning on another searing evening out.
My girlfriend and I went to this beautiful marble slab the other night. We met a friendly worker by the name of Marcus. He politely asked us how our day was and was a complete vibe! 10/10 must try again!
Dropped by with a couple of friends on a hot day. The place was very busy and the first thing you noticed was how tired the girls looked. Anyways, I wanted pistachio and blue raspberry while my friends got the peanut butter, maple, and chocolate banana. They didn't have pistachio (boohoo 😢, I guess they soldout?). What's worse is they got me blueberry instead of blue raspberry 🤦! Though she did apologize and gave me the right order after. She and the rest of the young staff are definitely overworked, and I'm pretty sure whoever's managing them needs to do a better job with managing their shifts and break schedules.
Now as for the ice cream itself, it was mid, very mid. Not the worse, but definitely had better. One of my friends couldn't finish his (peanut butter one), and he loves ice cream (and peanut butter).
I’ve come here before and it was fine but today was different, I was confused at first thinking the store was closing soon but no it closes at 9 per usual and the two girls behind the counter both have their headphones on completely ignoring everyone coming in. While seems like a new guy is running around trying to help everyone who comes in by himself, no greeting as we waited almost 10 min all while the two girls just stand and stare doing what it looks like closing duties
Restaurantji Recommends
Looks like everyone who visited this location had same issue. Walked in to grab a cake or brownie and there was a teenage girl working there and straight ignored us after asking her if they have any cake and rolled her eyes and looked so irritated and careless. Will never ever go there and suggest everyone to avoid going there. Working doesn’t need ur attitude to customers. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Quick service! Friendly Staff!
Got an ice cream cake, expected it to be..well an ice cream CAKE, you know, layers...cookie filling...a typical ice cream cake. It was just a slab of ice cream. $50 For a slab!!! Could have just bought a pint of ice cream for a fraction of the price. Super disappointed, not worth it at all.
Went to this location Sat evening, June 21st, there was about five teenage girls hanging out behind the counter. The girl that helped me (shoulder length dirty blonde hair) was not friendly & seemed irritated by the one question I asked her. She just kept repeating the same thing that I clearly wasn't understanding! Maybe it was the loud music and talking that threw me off. Over all it was not a pleasant experience and I won't be back.. Looking at other reviews tells me this is a reaccuring issue!
I love supporting this location but unfortunately had a bad experience recently that left an impression on me with a young associate spending more time talking with her two visiting friends than acknowledging myself as a customer. I wasn’t greeted nor treated as if my time had any value, in fact, I was stared at as if I was interrupting. After about 5-10min of no action or response, I had asked the girls if they were able to assist my order or not after which they were kind enough to proceed with my order.
Hoping that this can be a learning lesson as some prior reviews suggest a similar experience.
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