I just stayed at this hotel and I was very upset with the service at the restaurant for breakfast. I waited over 10 minutes for the server to even acknowledge that I was sitting there waiting for a menu or coffee before she casually asked me if I was there for breakfast... Then I asked for a little menu clarification because I spotted several major errors (including labeling something as nut free when it has walnuts!).. after that I ordered and waited another 22 minutes before leaving furiously because all I ordered was Oatmeal.I passed by a sales manager in the lobby and she helped me and even brought my order to my room. She was very pleasant and focused on service recovery unlike the restaurant staff..Also, don't call your oatmeal steel cut oats if it's rolled oats.. it's not the same thing.
Atmosphere: 3
Food: 2
Service: 1
Kjabjo
We had a wonderful meal. Jude was our waiter and he was great. He was friendly, had a good sense of humour and was attentive to our table. The dining area was nice and we enjoyed our evening.
HeidiC
The service was exemplary. The reason I say this is because there was a mishap during our meal, which our server, Don, handled professionally and the restaurant took full responsibility for. We were very appreciative. The meal tastes delicious, and based on our experience, we will be back.
Maria King
Thank you for a wonderful Christmas dinner. We all enjoyed ourselves. Great food and great service.
Atmosphere: 5
Food: 5
Service: 5
CHRISTMAS DINNER AT THE WESTIN Such a lovely, lovely Christmas dinner evening. Sammy, our food service person was wonderful. The meal was delicious. The chef took great care with presentation as well as great tasting food. I would come here next year for Christmas dinner again. It was that good!! Moderately priced. I was thinking about doing the Fairmont but at $140 a plate I could not do it. WESTIN was $60 for three courses and it was well worth it! Generous portions, fantastic taste and really good service. The room is a little bit clinical, but I think given what they have to work with it was beautifully decorated, ambiance was pretty good, nice quiet, formal, special Christmas dinner. Highly recommend for next year.  ⭐️⭐️⭐️⭐️⭐️
LoriW
I was not expecting to be seated right in front of the door and right next to the music speaker. I asked to have the table changed - they complied by moving our table to another location. It was Ok afterwards. On this App it said the charge would be $65x2-$130.00. I was expecting to pay $58.75 as a senior plus $65 for my partner and plus $20 for a drink plus GST. They overcharged us! We ended up paying $176.75. We didn't make an issue of the price difference because it was Christmas but I won't be going again.
We were standing at the reception area for over 10 minutes and were not acknowledged. As we had a concert that evening, we left and went to a restaurant across the street where we were served immediately.
Jo-Anne Beaulieu
We went here for supper before heading to a show at the Citadel because it was conveniently close.Firstly, there was no host to greet us nor was there a sign to indicate we should seat ourselves at the entrance of the restaurant. We wandered in, slightly confused right from the start, and we thought we would get faster service at the second floor loft near the bar, rather than the large main floor seating area. A young waitress came fairly soon to bring water and menus. She seemed inexperienced. It became clear that she was swamped with having to manage all of the tables, both upper and lower floors. There must have been at least 20 tables between both floors and there were a couple of large tables of 8+ people. She was having trouble keeping up to clearing tables, taking orders and delivering food.Eventually, another staff member came to our table, who apologized and hurriedly took our order and entered it in the system on behalf of the waitress. There had been a bartender when we arrived, but he had disappeared, so the same lady that took our food order, got our drinks herself. She then went to another room to do table setups, rather than continuing to assist the waitress.The food took a LOOOONG time to come out. The bartender brought it to us. My husband's fish and chips were BURNED. He notified the bartender (we hadn't seen the waitress again since she brought the menus) and he took it back. When he brought the replacement, it was missing the tartar sauce and lemon wedges. My clubhouse sandwich was okay, but for the price, I was expecting better. We weren't offered a choice of side, they just brought fries with both meals. I overheard another couple ordering a side salad, rather than fries, which is what I would have preferred if I was given the choice.When the waitress finally returned to our table, we told her we sent the fish back. She looked confused, didn't apologize or offer assistance, and left. We flagged down the bartender to pay our bill as we had to get going to our show. We saw other tables getting agitated that they weren't being tended to and one of the patrons was at the bar complaining to the bartender.We don't blame the waitress. They were obviously SEVERELY understaffed for a Saturday night supper hour. It wasn't clear if there was a manager present, the waitress was drowning, half of the tables had not been cleared of dishes and cleaned, and the bartender seemed to come and go at his leisure. We will not be going back any time soon.
Atmosphere: 1
Food: 1
Service: 1
RoadtrippingGirl2014
I ate here for dinner and breakfast while staying at the Westin hotel while in Edmonton for meetings. Dinner was great. Breakfast buffet was also great, a little expensive at $33, but does have a ton of choices.
Alex Botsford
They wanted $63 for 1 adult and 1 child to eat breakfast?!?! Skip the dishes is cheaper with WAY more options.
Food was very good and our server, Don, was most helpful . He recommended menu items which were excellent. The service was efficient and professional. Would certainly return to this venue.
ChristieH
I have to say that it has been a very long time since I have recieved such great service from a waiter! I cannot for the life of me remember his name (me problem, not him, I am terrible at names!). Friendly, funny, kind, great suggestions, all around a great person! Made our ladies night incredibly memorable. Thank you!!!
KindnessRocks
The food was wonderful, our server was amazing - great sense of humour and very helpful with impeccable service skills. We had a lovely dinner, pre-show at the Winspear. The food came out to us in a timely fashion, it was delicious and we paid up and made our show, with lots of time.
Manda Champagne
Food is meh, prices were very high. This restaurant is also in the hotel lobby, the ambience isn’t good.Food ordered: duck tagliatelle = bad (pasta and duck very over cooked, sauce very bland). Mushroom flatbread, Burger = fine, I guess. Crab cake = good!
Sam Hope
I went to this restaurant before Winspear, the food was okay but our waitress Joyce made it an amazing experience
I just stayed at this hotel and I was very upset with the service at the restaurant for breakfast. I waited over 10 minutes for the server to even acknowledge that I was sitting there waiting for a menu or coffee before she casually asked me if I was there for breakfast... Then I asked for a little menu clarification because I spotted several major errors (including labeling something as nut free when it has walnuts!).. after that I ordered and waited another 22 minutes before leaving furiously because all I ordered was Oatmeal.I passed by a sales manager in the lobby and she helped me and even brought my order to my room. She was very pleasant and focused on service recovery unlike the restaurant staff..Also, don't call your oatmeal steel cut oats if it's rolled oats.. it's not the same thing.
Atmosphere: 3
Food: 2
Service: 1
We had a wonderful meal. Jude was our waiter and he was great. He was friendly, had a good sense of humour and was attentive to our table. The dining area was nice and we enjoyed our evening.
The service was exemplary. The reason I say this is because there was a mishap during our meal, which our server, Don, handled professionally and the restaurant took full responsibility for. We were very appreciative. The meal tastes delicious, and based on our experience, we will be back.
Thank you for a wonderful Christmas dinner. We all enjoyed ourselves. Great food and great service.
Atmosphere: 5
Food: 5
Service: 5
CHRISTMAS DINNER AT THE WESTIN Such a lovely, lovely Christmas dinner evening. Sammy, our food service person was wonderful. The meal was delicious. The chef took great care with presentation as well as great tasting food. I would come here next year for Christmas dinner again. It was that good!! Moderately priced. I was thinking about doing the Fairmont but at $140 a plate I could not do it. WESTIN was $60 for three courses and it was well worth it! Generous portions, fantastic taste and really good service. The room is a little bit clinical, but I think given what they have to work with it was beautifully decorated, ambiance was pretty good, nice quiet, formal, special Christmas dinner. Highly recommend for next year.  ⭐️⭐️⭐️⭐️⭐️
I was not expecting to be seated right in front of the door and right next to the music speaker. I asked to have the table changed - they complied by moving our table to another location. It was Ok afterwards. On this App it said the charge would be $65x2-$130.00. I was expecting to pay $58.75 as a senior plus $65 for my partner and plus $20 for a drink plus GST. They overcharged us! We ended up paying $176.75. We didn't make an issue of the price difference because it was Christmas but I won't be going again.
We were standing at the reception area for over 10 minutes and were not acknowledged. As we had a concert that evening, we left and went to a restaurant across the street where we were served immediately.
We went here for supper before heading to a show at the Citadel because it was conveniently close.Firstly, there was no host to greet us nor was there a sign to indicate we should seat ourselves at the entrance of the restaurant. We wandered in, slightly confused right from the start, and we thought we would get faster service at the second floor loft near the bar, rather than the large main floor seating area. A young waitress came fairly soon to bring water and menus. She seemed inexperienced. It became clear that she was swamped with having to manage all of the tables, both upper and lower floors. There must have been at least 20 tables between both floors and there were a couple of large tables of 8+ people. She was having trouble keeping up to clearing tables, taking orders and delivering food.Eventually, another staff member came to our table, who apologized and hurriedly took our order and entered it in the system on behalf of the waitress. There had been a bartender when we arrived, but he had disappeared, so the same lady that took our food order, got our drinks herself. She then went to another room to do table setups, rather than continuing to assist the waitress.The food took a LOOOONG time to come out. The bartender brought it to us. My husband's fish and chips were BURNED. He notified the bartender (we hadn't seen the waitress again since she brought the menus) and he took it back. When he brought the replacement, it was missing the tartar sauce and lemon wedges. My clubhouse sandwich was okay, but for the price, I was expecting better. We weren't offered a choice of side, they just brought fries with both meals. I overheard another couple ordering a side salad, rather than fries, which is what I would have preferred if I was given the choice.When the waitress finally returned to our table, we told her we sent the fish back. She looked confused, didn't apologize or offer assistance, and left. We flagged down the bartender to pay our bill as we had to get going to our show. We saw other tables getting agitated that they weren't being tended to and one of the patrons was at the bar complaining to the bartender.We don't blame the waitress. They were obviously SEVERELY understaffed for a Saturday night supper hour. It wasn't clear if there was a manager present, the waitress was drowning, half of the tables had not been cleared of dishes and cleaned, and the bartender seemed to come and go at his leisure. We will not be going back any time soon.
Atmosphere: 1
Food: 1
Service: 1
I ate here for dinner and breakfast while staying at the Westin hotel while in Edmonton for meetings. Dinner was great. Breakfast buffet was also great, a little expensive at $33, but does have a ton of choices.
They wanted $63 for 1 adult and 1 child to eat breakfast?!?! Skip the dishes is cheaper with WAY more options.
Restaurantji Recommends
Food was very good and our server, Don, was most helpful . He recommended menu items which were excellent. The service was efficient and professional. Would certainly return to this venue.
I have to say that it has been a very long time since I have recieved such great service from a waiter! I cannot for the life of me remember his name (me problem, not him, I am terrible at names!). Friendly, funny, kind, great suggestions, all around a great person! Made our ladies night incredibly memorable. Thank you!!!
The food was wonderful, our server was amazing - great sense of humour and very helpful with impeccable service skills. We had a lovely dinner, pre-show at the Winspear. The food came out to us in a timely fashion, it was delicious and we paid up and made our show, with lots of time.
Food is meh, prices were very high. This restaurant is also in the hotel lobby, the ambience isn’t good.Food ordered: duck tagliatelle = bad (pasta and duck very over cooked, sauce very bland). Mushroom flatbread, Burger = fine, I guess. Crab cake = good!
I went to this restaurant before Winspear, the food was okay but our waitress Joyce made it an amazing experience