I recently visited the Rec Room with my son, on my Birthday, to play some pool. The pool tables were so unlevel the balls would all roll to one hole. We tried another and it wasn't any better. Every pool cue was broken as well. Very expensive for a poor experience. Decided to get a glass of beer....9.00 dollars! After pool we decided to have a game of air hockey. Took all our credits but gave us no game. Tried the pitching game next. Didn't work properly. I understand maintenance is a huge variable cost but is essential for repeat customers. Never again will I go back there.
LanyJ Amb
The rev centre should improve their karaoke . The songs are very limited . Also , the DJ or emcees are the ones singing over and over again, they should give chances to the clients of the rec center who came to eat and sing. We also noticed that the and emcee or the DJ was the one who picked out the songs In the song lists. While most bars or karaoke’s are already using you tube or special machines which contained almost all of the songs in this world, the rec center in west Edmonton mall for some unexpected reasons have very very limited songs and again the looks like the DJ was the only enjoying because looks like they are the ones who add the songs. They are using the same song lists everyone and then and there is no improvement. That is why some of the clients looked for other venues . The owners or senior management should evaluate the services provided. The clients of the center should be enjoy the facilities In full as they at Paying…consequently, it is the DJ or their friends are the only ones enjoying as what we observe.
Atmosphere: 4
Matt Tipping (Matt T)
Fun place to hang out with friends and play games.
Hollie T
I visited the wem location on a Saturday for some fun. We arrived and of course it's Christmas so it was packed with weekend Christmas parties. That was fine. Except the waitress who was serving us was new and not experienced enough to know which drinks she was placing infront of us after we ordered. She was kind but clearly rushed to fill a position for high season. That and the food took an hour and a half to get to our table - again, a busy Saturday and they blamed it on all the Christmas parties, but if these are booked in advance - why is staffing not appropriate for the demand? That and half their game machines are either out of service or not working. The south side location is usually better for that.
Overall - there is room for improvement considering how much people come and spend here on the regular.
Atmosphere: 3
Food: 4
Service: 3
Albert Muhigi
It was such a great experience at the Rec room at the West end location. Amar catered to all our needs. We were all happy with the service. Thank you.
Atmosphere: 5
Food: 4
Service: 5
Myfake1
-tried to buy promo, 3 employee didn't know what the promo was including supervisor. Why advertise a promo if noone knows what it is -one of the shooting gun didn't work, so I went to get credits back. I was told it is a known issue. Then why do you have it still open. It should have closed sign. Trying to scam people
Atmosphere: 4
Service: 1
Khan-Ti Fa'Quanker
I heard there were pinballachines here. The staff was no help at all. I asked two different staff members if they had pinball machines, and both couldn't tell me if they had them or not. I took a look around myself and didn't see anything of interest.
Atmosphere: 1
Service: 1
Philip Tram
Been trying to call them all day yesterday and all day today Sent emails to book but no reply
Called the south side location to see what sup and was told they are getting tons of calls about the same thing about west Rec Room
Very unprofessional
Janine DeCoteau
Went for a Christmas party recently and was very surprised by how nice it was. The food was buffet style and was all around tasty but I have to say that the service was top notch! Huge thank you to the evenings staff, Jinkee and Liam who were extremely attentive, professional and made the evening absolutely a pleasure. Would definitely recommend.
Atmosphere: 5
Food: 4
Service: 5
Pankaj Pandey
Nice ambiance perfect for a small gathering and celebrating special day so many games for kids and adults. Nice bar even more nice bartender and amazing staff.
This place had an odd smell we played some and racked up lots of points but we decided to go to another location
Atmosphere: 1
Service: 4
Leticia May
I came to the rec room for an event. The music was really loud. There was no menu or drinks menu offered, although a server did come around. We were told the kitchen was backed up and we could only order drinks for at least 15 minutes. Our event was pre arranged yet they said the kitchen was short staffed. I ordered one cocktail and paid 15. It was not worth 15. The main space feels and sounds like a casino had a baby with Chucky Cheese. It's very open concept and reminds me of four classes simultaneously having indoor recess in a gym.
Atmosphere: 1
Service: 2
Breanne Turnbull
After sitting at the bar for more prompt service, I waited over 15 minutes to be asked if I would like a drink. When someone finally arrived I ordered a drink, and I intended to have many. Not one person checked to see if I was enjoying it, if I needed a refill, if I wanted food, or the bill. Terrible service.
Service: 1
Brooke HB
Good food (although a bit pricey). Had vegan impossible burger.
Cool cocktail tower which we shared among 8 of us.
Live music! (Some good 90’s and early 2000’s bangers).
Tons of arcade games. They should add more air hockey and pool tables though. The arcade credit cost $30 and 4 of us shared it for an hour, so pretty cheap.
Fun place to hang out with a group or friends!
Atmosphere: 5
Food: 5
Service: 5
Ryan Upton
Went to eat here on a sat night multiple tables available sat down at one not knowing we had to sign in with hostess hostess said servers were overloaded and couldn’t serve us I said that’s fine I’ll order from bar and grab myself I was told there’s a wait list although I was told couldnt get any service due to servers overloaded when I pointed out that if there were people waiting on a list why don’t you seat them at the empty tables was told because we can’t serve them due to being too busy but I wasn’t allowed to sit at a server table although servers couldn’t serve me refusing business that costs them nothing this place is a joke and the worst business practices around to refuse money
I recently visited the Rec Room with my son, on my Birthday, to play some pool. The pool tables were so unlevel the balls would all roll to one hole. We tried another and it wasn't any better. Every pool cue was broken as well. Very expensive for a poor experience. Decided to get a glass of beer....9.00 dollars! After pool we decided to have a game of air hockey. Took all our credits but gave us no game. Tried the pitching game next. Didn't work properly. I understand maintenance is a huge variable cost but is essential for repeat customers. Never again will I go back there.
The rev centre should improve their karaoke . The songs are very limited . Also , the DJ or emcees are the ones singing over and over again, they should give chances to the clients of the rec center who came to eat and sing. We also noticed that the and emcee or the DJ was the one who picked out the songs In the song lists. While most bars or karaoke’s are already using you tube or special machines which contained almost all of the songs in this world, the rec center in west Edmonton mall for some unexpected reasons have very very limited songs and again the looks like the DJ was the only enjoying because looks like they are the ones who add the songs. They are using the same song lists everyone and then and there is no improvement. That is why some of the clients looked for other venues . The owners or senior management should evaluate the services provided. The clients of the center should be enjoy the facilities In full as they at Paying…consequently, it is the DJ or their friends are the only ones enjoying as what we observe.
Atmosphere: 4
Fun place to hang out with friends and play games.
I visited the wem location on a Saturday for some fun. We arrived and of course it's Christmas so it was packed with weekend Christmas parties. That was fine. Except the waitress who was serving us was new and not experienced enough to know which drinks she was placing infront of us after we ordered. She was kind but clearly rushed to fill a position for high season. That and the food took an hour and a half to get to our table - again, a busy Saturday and they blamed it on all the Christmas parties, but if these are booked in advance - why is staffing not appropriate for the demand? That and half their game machines are either out of service or not working. The south side location is usually better for that.
Overall - there is room for improvement considering how much people come and spend here on the regular.
Atmosphere: 3
Food: 4
Service: 3
It was such a great experience at the Rec room at the West end location. Amar catered to all our needs. We were all happy with the service. Thank you.
Atmosphere: 5
Food: 4
Service: 5
-tried to buy promo, 3 employee didn't know what the promo was including supervisor. Why advertise a promo if noone knows what it is
-one of the shooting gun didn't work, so I went to get credits back. I was told it is a known issue. Then why do you have it still open. It should have closed sign. Trying to scam people
Atmosphere: 4
Service: 1
I heard there were pinballachines here. The staff was no help at all. I asked two different staff members if they had pinball machines, and both couldn't tell me if they had them or not. I took a look around myself and didn't see anything of interest.
Atmosphere: 1
Service: 1
Been trying to call them all day yesterday and all day today
Sent emails to book but no reply
Called the south side location to see what sup and was told they are getting tons of calls about the same thing about west Rec Room
Very unprofessional
Went for a Christmas party recently and was very surprised by how nice it was. The food was buffet style and was all around tasty but I have to say that the service was top notch! Huge thank you to the evenings staff, Jinkee and Liam who were extremely attentive, professional and made the evening absolutely a pleasure. Would definitely recommend.
Atmosphere: 5
Food: 4
Service: 5
Nice ambiance perfect for a small gathering and celebrating special day so many games for kids and adults. Nice bar even more nice bartender and amazing staff.
Definitely will come back again this location
Vegetarian options: Pizza
Kid-friendliness: So many kids game
Wheelchair accessibility: Right in front of gate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Chips, Nachos
Restaurantji Recommends
This place had an odd smell we played some and racked up lots of points but we decided to go to another location
Atmosphere: 1
Service: 4
I came to the rec room for an event. The music was really loud. There was no menu or drinks menu offered, although a server did come around. We were told the kitchen was backed up and we could only order drinks for at least 15 minutes. Our event was pre arranged yet they said the kitchen was short staffed. I ordered one cocktail and paid 15. It was not worth 15.
The main space feels and sounds like a casino had a baby with Chucky Cheese. It's very open concept and reminds me of four classes simultaneously having indoor recess in a gym.
Atmosphere: 1
Service: 2
After sitting at the bar for more prompt service, I waited over 15 minutes to be asked if I would like a drink. When someone finally arrived I ordered a drink, and I intended to have many. Not one person checked to see if I was enjoying it, if I needed a refill, if I wanted food, or the bill. Terrible service.
Service: 1
Good food (although a bit pricey). Had vegan impossible burger.
Cool cocktail tower which we shared among 8 of us.
Live music! (Some good 90’s and early 2000’s bangers).
Tons of arcade games. They should add more air hockey and pool tables though. The arcade credit cost $30 and 4 of us shared it for an hour, so pretty cheap.
Fun place to hang out with a group or friends!
Atmosphere: 5
Food: 5
Service: 5
Went to eat here on a sat night multiple tables available sat down at one not knowing we had to sign in with hostess hostess said servers were overloaded and couldn’t serve us I said that’s fine I’ll order from bar and grab myself I was told there’s a wait list although I was told couldnt get any service due to servers overloaded when I pointed out that if there were people waiting on a list why don’t you seat them at the empty tables was told because we can’t serve them due to being too busy but I wasn’t allowed to sit at a server table although servers couldn’t serve me refusing business that costs them nothing this place is a joke and the worst business practices around to refuse money
Atmosphere: 1
Food: 1
Service: 1
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