Subway in Lethbridge

“’m not saying this Subway has ruined all other Subways for me… but I’m also not not saying that.

I eat here often enough that I’m starting to wonder if I should be on payroll. The team is incredibly friendly—like, suspiciously friendly. The kind of friendly where they remember your order, your weird customizations, and probably your life story if you stood still long enough.

And speaking of customizations—they actually read the notes on online orders. Every time. Which feels like a minor miracle in today’s world.

Mistakes? About as rare as hen’s teeth. And when they do happen, they fix them quickly, gladly, and without any awkwardness.

Last week, I left my cookies behind when I stopped there in person (yes, tragic). Not only did they remember (and give me some fresh cookies a week later!), but the customer service manager apologized… for my mistake. That’s next-level service.

Also—these people do not believe in “light toppings.” If you ask for something, you get it like you meant it.

In summary: great food, generous portions, and a team that somehow manages to be both highly competent and genuinely kind.

Honestly… just awesome.“

“Mohammed and Vaidik created such a welcoming and friendly environment that was customer oriented amd professional. I had an issue with an online order which they were quickly able to refund and rectify, in the past I had experienced much more stress with refund situations involving their app, however they were able to refund me without any issue. The food we ordered was delicious and they even had fresh baked cookies. They were genuinely friendly and caring that it was my son's birthday and made our whole family feel valued for our patronage. I would highly recommend this location of Subway over many others that I've been to. These two gentlemen seemed authentically invested in creating a customer experience that makes people want to return. Five stars!“

“Never ever had a sandwich like this on any Subway! I was in Lethbridge for a short visit from Toronto, when I had it. Kawaljeet was very welcoming, courteous and professional with the food. She put the same sauce, same veggies that I usually have, but still it tasted that delicious which my taste buds never experienced. Really Loved it.“

“Sukh was so incredibly friendly snd kind. I scrambled in at 10:59pm and the restaurant was set to close at 11:00pm. She didn't shoo me away but instead tried to make me feel welcomed and valued. She was fast, efficient, and compassionate. She smiled, talked, and built genuine rapport. I felt respected and she didn't make me feel guilty or ashamed for coming right at closing. I really appreciated that.Sukh was not only kind to me but she was also extremely kind and compassionate to two street people who came to buy something to eat and sit down to warm up. This meant a lot to me that she treated these customers with dignity and respect too.I highly recommend this Subway based on my exceptional experience and customer service from Sukh.“

“I had a frustrating experience and was an unpleasant customer. The gentleman working put in extra effort to recover the experience, and it was tremendously appreciated. He turned my day around. This one always has the best people. Sorry for being “that” customer.“

“I just had the best experience with my mom at this location. My mom had a big order and she was a bit stressed. Harsh one of the employees was so calm and helped my mom quickly to navigate the subway app. (The older generation don’t know!) Uttam the other employee was very patient in helping my mom with the order. The best customer service I’ve seen in a while. We forget to help people sometimes, and both Harsh and Uttam were doing their job well, while being kind and efficient! Will go back to this location just for them!“

“Honestly best experience I’ve had so far ! The gentleman behind the counter was so nice during me and my daughter who is 8. He was very patient with her when she was deciding what to get on her sandwich . Always had a smile on his face and it made the experience so much better! Great customer service ! Made the visit so worth coming to dine in for. Thank you so much !“

“Michael provided excellent service during my visit to Subway. He was very friendly, professional, and made sure my order was prepared exactly the way I wanted. His positive attitude and attention to detail really made the experience enjoyable. It’s always great to see staff who genuinely care about customers. Keep up the great work, Michael!“

“Subway is one of the best ones in lethbridge.

Booo hoop the forgot your cookies piggy move on with your life.

Boo hoo they ran out of your bread, eat brown or italian.

Some real first world problems people got.

Subway amazing and always fresh here!“

“Sukhman was amazing! We struggled with our bank card at first, she had such patients with us and was super kind. She made the enviorment really friendly. Because of her alone, it makes us want to return to this specific subway. She made our day and me and my fiance appreicate it so much!“

“Stopped by the Subway on 26 Ave North and had a great experience. The location is super convenient, especially being close to Walmart, with plenty of parking available. The staff were friendly and quick, even during a busy time, and they made the sandwich exactly how I wanted. Will definitely be back“