Subway in Lethbridge

“’m not saying this Subway has ruined all other Subways for me… but I’m also not not saying that.

I eat here often enough that I’m starting to wonder if I should be on payroll. The team is incredibly friendly—like, suspiciously friendly. The kind of friendly where they remember your order, your weird customizations, and probably your life story if you stood still long enough.

And speaking of customizations—they actually read the notes on online orders. Every time. Which feels like a minor miracle in today’s world.

Mistakes? About as rare as hen’s teeth. And when they do happen, they fix them quickly, gladly, and without any awkwardness.

Last week, I left my cookies behind when I stopped there in person (yes, tragic). Not only did they remember (and give me some fresh cookies a week later!), but the customer service manager apologized… for my mistake. That’s next-level service.

Also—these people do not believe in “light toppings.” If you ask for something, you get it like you meant it.

In summary: great food, generous portions, and a team that somehow manages to be both highly competent and genuinely kind.

Honestly… just awesome.“

“Mohammed and Vaidik created such a welcoming and friendly environment that was customer oriented amd professional. I had an issue with an online order which they were quickly able to refund and rectify, in the past I had experienced much more stress with refund situations involving their app, however they were able to refund me without any issue. The food we ordered was delicious and they even had fresh baked cookies. They were genuinely friendly and caring that it was my son's birthday and made our whole family feel valued for our patronage. I would highly recommend this location of Subway over many others that I've been to. These two gentlemen seemed authentically invested in creating a customer experience that makes people want to return. Five stars!“

“This subway!! For the last 6 months I’ve been coming here at least twice a week for my regular sub. The ladies who work here (especially Terri!) are always so nice, friendly, and efficient. I love coming here and will miss stopping by for my favourite lunch. Thanks subway ☺✅“

“Sukh was so incredibly friendly snd kind. I scrambled in at 10:59pm and the restaurant was set to close at 11:00pm. She didn't shoo me away but instead tried to make me feel welcomed and valued. She was fast, efficient, and compassionate. She smiled, talked, and built genuine rapport. I felt respected and she didn't make me feel guilty or ashamed for coming right at closing. I really appreciated that.Sukh was not only kind to me but she was also extremely kind and compassionate to two street people who came to buy something to eat and sit down to warm up. This meant a lot to me that she treated these customers with dignity and respect too.I highly recommend this Subway based on my exceptional experience and customer service from Sukh.“

“I just had the best experience with my mom at this location. My mom had a big order and she was a bit stressed. Harsh one of the employees was so calm and helped my mom quickly to navigate the subway app. (The older generation don’t know!) Uttam the other employee was very patient in helping my mom with the order. The best customer service I’ve seen in a while. We forget to help people sometimes, and both Harsh and Uttam were doing their job well, while being kind and efficient! Will go back to this location just for them!“

“A big shoutout to girl named Nupur!! She was the only employee working during a very busy time, handling both customers and online orders, and she did an amazing job. She stayed friendly, kept smiling, and provided excellent customer service despite the pressure.Management should really consider scheduling more staff during busy hours. One person shouldn't have to handle everything alone. Great job!!“

“I had a frustrating experience and was an unpleasant customer. The gentleman working put in extra effort to recover the experience, and it was tremendously appreciated. He turned my day around. This one always has the best people. Sorry for being “that” customer.“

“Mostly a great experience. The washroom was nasty, clearly never gets cleaned properly as you can see the buildup on the floors and the overall grossness. Regardless my experience was pretty great, great service and food. Nothing was old or dry, everything was made to perfection. The store has lots of great seating options and was pretty clean so the bathroom surprised me. Would definitely stop in again.“

“Subway is one of the best ones in lethbridge.

Booo hoop the forgot your cookies piggy move on with your life.

Boo hoo they ran out of your bread, eat brown or italian.

Some real first world problems people got.

Subway amazing and always fresh here!“

“Stopped by this evening and had a sub here. Everything tasted fresh and was made with care. The two young ladies working were both very kind, polite, and welcoming. They provided great service and made the whole experience enjoyable that was good. I’ll definitely be back. Thank you!“

“So many people come here. It's one of the busiest subways in town. Aside from this one and the food court. I don't trust the other ones. I have never gotten sick from anything I've eaten here. That says a lot. Overall, I have nothing bad to say about this place.“