The Canadian Brewhouse (Sherwood Park)

Found the waitress to be a bit pushy. I get your trying to get people to drink but I felt like she was buzzing around every 10 minutes asking if we want drinks even though we had drinks....

beers are cold as ever
and the best service

I’ve always been a fan of my local Canadian Brewhouse, so it was really nice to see that the Sherwood Park location has the same kind of people who make the franchise such a great place to visit.

From the moment I walked in, everyone was genuinely friendly and welcoming. I had a great conversation about sports with the General Manager, and after one of the cooks finished his shift, he came over to chat for a while as well. It was obvious that everyone there enjoys what they do and takes pride in creating a great atmosphere.

The food was excellent, and the service was even better. What really stood out, though, was watching the staff interact with other guests. A group came in after a charity event, and the team went out of their way to celebrate them and make them feel appreciated. It wasn’t for show, it just seemed to be who they are.

Hospitality isn’t just about serving food and drinks. It’s about making people feel welcome, and this team absolutely understands that. The staff created an environment where everyone felt like they belonged, and that’s something you don’t forget.

Thank you to everyone at the Sherwood Park Canadian Brewhouse for a fantastic experience. It’s clear this location is filled with genuinely good people, and I’ll definitely be back the next time I’m in the area.

Atmosphere: 5

Food: 5

Service: 5

Every Brewhouse I have ordered the chicken sliders at over cooks them. Crunchy and dry. I will stop trying. Goyza's are usually good, but they were cold and just boiled. Much better if slightly fried too. Service was good.

My daughter wrote 2 weeks ago. So I emailed the lady Kristina that tells everyone to email her. I have never heard back from her and wrote her again and nothing. So she will never write back. It’s frustrating for sure.

Atmosphere: 1

Food: 1

Service: 1

Great Staff
Awesome Atmosphere..

Went on a friday night for prime rib. At 6:30 pm they only had a couple left. Pretty sad on a friday night.

Came back here again for the second time, and unfortunately, horrible service and very low quality food, idk what happend, :(

Atmosphere: 1

Food: 4

Service: 1

We only got takeout but the server was very friendly and efficient. Food was also great

We ordered through Skip tonight and the wrong pizza arrived. We called Brewhouse and they were very kind & apologetic for the mix up. Offered to personally drop off the correct pizza. Manager was awesome, personally came to drop it off and also brought desert. We always love the food here and the service was above and beyond tonight.

Food: 5

Service: 5

I was here with my family tonight and we were there for an hour and 40 minutes! We waited over half an hour to order and then 45 minutes to get our food which most came out cold! It was steak night which we didn’t know till we sat down and we wanted something different. we were shoved in the back corner had to ask for water 4 times then one meal was messed up and my brother didn’t get a side we also got our utensils last and got plastic PLASTIC utensils at a restaurant our server was super nice but these young guys who got there like 30 minutes after us got their food wayyyy before us and I don’t think any of them had steak! I was super mad and I was super disappointed I wanted to have a nice time with my family! Finally we went to the punching bag and there was cushions all over it which wasn’t to bad but was very sad back there and just over all sad. Finally I just want to say my brother wanted a salad but she didn’t give with the right one and ended up with 2 poutines instead of the salad he wanted my other brother wanted a drink which he did order before and was ordering another he made sure to mention what drink it was before she left and she still came back with the wrong one! It is going to be a while before I come back to this place.

Atmosphere: 2

Food: 1

Service: 1

Very expensive. But food is good.

Very disappointing experience at the Sherwood Park location.

We ordered the Turkey Club, which we have had many times before. After receiving my sandwich, I noticed the avocado was missing. When we asked, the server checked with the kitchen and came back saying they were out of avocado. That’s understandable, but why wasn’t this communicated before we ordered? Had I known, I would have ordered something else.

The server’s communication throughout the visit was very poor. We had to ask questions to find out what was happening rather than being informed proactively. If the kitchen is out of a key ingredient, guests should be notified before placing their order.

The problems continued when I tried to redeem a $10 Oilers reward through the app. The server said she had never seen this issue before and didn’t know what to do. When the manager came over, it became clear that none of our concerns had been communicated to him. We had to explain everything again from the beginning, including the missing avocado and the rewards issue.

To make matters worse, this happened on a very slow Sunday afternoon. There appeared to be only about five tables occupied in the entire restaurant, so it was surprising to experience this level of poor communication and lack of attention to detail when the restaurant was not busy.

The manager was polite and did his best to resolve the situation by removing our drinks and manually applying a $10 discount, which we appreciated. However, the overall experience showed a lack of communication between the kitchen, server, and management team.

We are regular Brewhouse customers and have visited many other locations. We have spent countless nights watching Oilers games and football games at Brewhouse over the years. Compared to other locations, the staff training and communication at this location were noticeably below standard. Better training is needed to ensure servers are informed about menu shortages, communicate effectively with guests, and properly relay concerns to management.

As loyal customers, this experience was extremely disappointing. I am not looking for a follow-up discussion or compensation. I simply wanted to share my experience. Based on this visit, we have decided not to return to the Sherwood Park location.

Atmosphere: 3

Food: 1

Service: 1

5 stars all around! Rowan was fantastic from start to finish. She was welcoming, upbeat, and provided excellent service throughout our meal. It’s always refreshing to have a server who genuinely seems to enjoy what they do. The food was great, the atmosphere was fun, and Rowan made the whole experience even better. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

I’m not a huge Brewhouse fan. Went with some people from work. Will come back simply because of Rowan’s service. She’s probably one of the best attendants I’ve had in a very long time.