It's ridiculous that no matter what size you order, the same amount of mix-ins are added. For instance, if you order a quart of a flavor that has cookie dough, you get one cookie - just as when you order a smaller size like a "like it". Extra cookies are an added charge. I've never experienced this at any other location - the amount of each mix-in is dependent on the size of your order. I will keep my business at Marble Slab.
Atmosphere: 2
Food: 1
Service: 2
Brede Emtman
The sweet cream is always excellent! When I order from Cold Stone I mentally prepare myself for being a little disappointed by the food or by the customer experience. Typically the service is below average and I think that is because the employees are stressed out. Not enough staff. Online orders are rarely ready for pickup and a line usually develops. I really think they can and should be better.
Atmosphere: 3
Food: 4
Service: 3
Susan H.
My grandson told me to give five stars to Cold Stone Eagle River. He got a medium cotton candy with gummy bears and sprinkles in a waffle cone dipped in chocolate and sprinkles. He made sure I gave the five stars in the correct app
Mercedes Perez
Great service.
Tommie Heenan
Order strawberry ice cream. Not sure what I got didn't taste like strawberry.
Richelle Netherton
Yet again tried to go to coldstone for some ice cream. Walked in. One person making online orders. Never even greeted us. After 5 minutes I asked if there was anyone to serve the customers in the actual store. He replied someone else was in the back and would be out eventually. They didn't come out and we ended up leaving. Very poor customer service. Will not be returning ever. We have a houseful of kids and use to love bringing them here to coldstone. They will not have our business any longer.
Jessica D.
Great ice cream!! I would definitely go back over and over again!! Customer service is a hit or miss but lately it's been improving for the most part!
B
I highly recommend staying away from this location. EVERY time that we go, either the blenders are broken, which has happened twice, or the customer service is subpar. This last time, the blender was actually working which was a plus because I always get the milkshakes. This time, there were twins and an adult, I assumed she was the manager. There was a line out the door. We waited over 20 min before being seen, not the problem, but when we got to the front, they said that there were out of milk ? ... Carrs is right across the street. They also had horrible customer service and the adult did not want to manage the store. The twins just bypassed the order until one of them finally pulled out the last bit of milk, about a cup and tried to make a shake for both my husband and myself. They were still rude. I recommemd going to wild scoops. Marble slab, the grocery store, the convenient store... anywhere other than this location. I wouldn't be surprised if they go out of business.
Carla Tate
Delicious! The girls there were so polite, and the place was packed. The line was out the door and we were waited on within 20 min. Awesome job girls!
Camlynn Rickert
Ice cream is good of course, but it seems miss managed. The last couple times I have gone in like an hour 15 before closing there is someone stocking and refilling toppings, someone doing online pickups and one person tending to the line out the door.Perhaps closing duties should be done after all the customers are helped….?
Waited patiently in line tonight for almost 20 minutes to order a milkshake only to be told all of the blenders were broken. Really?
Landon Fillmore
It’s a Cold Stone, so you know what to expect going in. It’s a chain ice cream place with a million combination options. We went an hour or so before they closed for the night and it wasn’t too busy. The girls working that night were nice!
AK SEWCIOPATH
I have never had a bad experience here, until I decided to have ice cream delivered because I was sick. I paid for a pint or “mine” ice cream, and got a “like it “size ice cream. To make matters worse, I ordered founders favorite and instead of pecans I got walnuts there was no fudge and there was no caramel there was just a small wad of brownie and walnuts sitting in the center of my ice cream not even remotely mixed in. I’ve always had a really good customer service and delicious ice cream here for years-but knowing this is the result when you aren’t in the store to hold employees accountable has really changed my opinion and I don’t know that I’ll be going back.
Lucas Morton M.
Best ice cream in Eagle River I get cotton candy with brownie mixins and it's a perfect flavor blend
Jimmy Belcher
4 workers and only 1 person helping customers, until she requested 1 of her coworker's to help the next customer. Smoothies were excellent but took 20 minutes to get.
It's ridiculous that no matter what size you order, the same amount of mix-ins are added. For instance, if you order a quart of a flavor that has cookie dough, you get one cookie - just as when you order a smaller size like a "like it". Extra cookies are an added charge. I've never experienced this at any other location - the amount of each mix-in is dependent on the size of your order. I will keep my business at Marble Slab.
Atmosphere: 2
Food: 1
Service: 2
The sweet cream is always excellent! When I order from Cold Stone I mentally prepare myself for being a little disappointed by the food or by the customer experience. Typically the service is below average and I think that is because the employees are stressed out. Not enough staff. Online orders are rarely ready for pickup and a line usually develops. I really think they can and should be better.
Atmosphere: 3
Food: 4
Service: 3
My grandson told me to give five stars to Cold Stone Eagle River. He got a medium cotton candy with gummy bears and sprinkles in a waffle cone dipped in chocolate and sprinkles. He made sure I gave the five stars in the correct app
Great service.
Order strawberry ice cream. Not sure what I got didn't taste like strawberry.
Yet again tried to go to coldstone for some ice cream. Walked in. One person making online orders. Never even greeted us. After 5 minutes I asked if there was anyone to serve the customers in the actual store. He replied someone else was in the back and would be out eventually. They didn't come out and we ended up leaving. Very poor customer service. Will not be returning ever. We have a houseful of kids and use to love bringing them here to coldstone. They will not have our business any longer.
Great ice cream!! I would definitely go back over and over again!! Customer service is a hit or miss but lately it's been improving for the most part!
I highly recommend staying away from this location. EVERY time that we go, either the blenders are broken, which has happened twice, or the customer service is subpar. This last time, the blender was actually working which was a plus because I always get the milkshakes. This time, there were twins and an adult, I assumed she was the manager. There was a line out the door. We waited over 20 min before being seen, not the problem, but when we got to the front, they said that there were out of milk ? ... Carrs is right across the street. They also had horrible customer service and the adult did not want to manage the store. The twins just bypassed the order until one of them finally pulled out the last bit of milk, about a cup and tried to make a shake for both my husband and myself. They were still rude. I recommemd going to wild scoops. Marble slab, the grocery store, the convenient store... anywhere other than this location. I wouldn't be surprised if they go out of business.
Delicious! The girls there were so polite, and the place was packed. The line was out the door and we were waited on within 20 min. Awesome job girls!
Ice cream is good of course, but it seems miss managed. The last couple times I have gone in like an hour 15 before closing there is someone stocking and refilling toppings, someone doing online pickups and one person tending to the line out the door.Perhaps closing duties should be done after all the customers are helped….?
Restaurantji Recommends
Waited patiently in line tonight for almost 20 minutes to order a milkshake only to be told all of the blenders were broken. Really?
It’s a Cold Stone, so you know what to expect going in. It’s a chain ice cream place with a million combination options. We went an hour or so before they closed for the night and it wasn’t too busy. The girls working that night were nice!
I have never had a bad experience here, until I decided to have ice cream delivered because I was sick. I paid for a pint or “mine” ice cream, and got a “like it “size ice cream. To make matters worse, I ordered founders favorite and instead of pecans I got walnuts there was no fudge and there was no caramel there was just a small wad of brownie and walnuts sitting in the center of my ice cream not even remotely mixed in. I’ve always had a really good customer service and delicious ice cream here for years-but knowing this is the result when you aren’t in the store to hold employees accountable has really changed my opinion and I don’t know that I’ll be going back.
Best ice cream in Eagle River I get cotton candy with brownie mixins and it's a perfect flavor blend
4 workers and only 1 person helping customers, until she requested 1 of her coworker's to help the next customer. Smoothies were excellent but took 20 minutes to get.