“Yesterday I ordered two Bacon Egg Bites at Starbucks and there was a mistake, but I let it go because the team there is always so kind. They remember me every time I come in, and they always give my dog a pup cup—she truly loves it.
What really stood out was Jalen. She actually called my office while I was seeing patients to let me know she had something for me. I didn’t realize who it was at first, but she was so sweet, apologized sincerely, and brought me the other order of Bacon Egg Bites. She didn’t have to go that extra mile, but she did.
I told her, honestly, if that’s the worst thing that happens today, it’s a good day. Excellent service and a wonderful team—thank you.“
“Yesterday I ordered two Bacon Egg Bites at Starbucks and there was a mistake, but I let it go because the team there is always so kind. They remember me every time I come in, and they always give my dog a pup cup—she truly loves it.
What really stood out was Jalen. She actually called my office while I was seeing patients to let me know she had something for me. I didn’t realize who it was at first, but she was so sweet, apologized sincerely, and brought me the other order of Bacon Egg Bites. She didn’t have to go that extra mile, but she did.
I told her, honestly, if that’s the worst thing that happens today, it’s a good day. Excellent service and a wonderful team—thank you.“