I have been ordering the NY Steamer sandwich fom firehouse for years. For good reason. Its been a very good sandwich. But something has changed over the past year. Of the hundreds of pastrami/corned beef sandwiches I have eaten over the past 30+ years from all kinds of restaurants, i have NEVER had one wirh so much fat. Tonight makes 3 times in a row of me visiting firehouse and finding a minimum of 50% fat on the sandwich. Open it up and there's a small pile of normal meat w very little fat that is about 25% of the total meat and then underneath it is the bulk of the rest of meat which is long thin slices of mostly fat. Gross. I can't really blame this location bc none of the other sandwiches seem to have this problem. And the employees are always nice and do their jobs well. But the food quality has taken a nose dive in different places and it makes me think it's a top-down chain decision to save money. I may go back, but I'll probably never order this sandwich again. I also tagged the atmosphere poorly. That's bc its ALWAYS smoky inside. Not steam from the steamer. There's a thick visible haze of smoke in the restaurant every time we've gone there. Every. Time. For years... not sure why there's no ventilation for the griddle, but it's not as much fun to dine-in when you're eyes are burning like you're sitting too close to an open BBQ pit.
Atmosphere: 2
Food: 2
Service: 4
Dottie Dockery
Fresh food and pleasant peopleWheelchair accessibility: Easy access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball, Club on a Sub, Smokehouse Beef Cheddar Brisket Sub, Chips, Italian, Firehouse Meatball Large 11-12 Inch, Hook & Ladder
Pauletta Rogers
Always good, never disappoints!
Atmosphere: 5
Food: 5
Service: 5
Ether Thrice
There is a worker there I am in love with named Timothy!
Atmosphere: 5
Food: 5
Service: 5
Kellye Talley
The brisket sub is my new favorite. Hard to go wrong with any of their sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub, Smokehouse Beef Cheddar Brisket Sub, Hook & Ladder
Jonathan nelson
Made me and my wife both sick, gave us both the runs. Can not stay off the toilet. Subs were soggy by the time we got home. Would NOT recommend eating at this location!
Atmosphere: 3
Food: 1
Service: 2
Mike Weathers
Awsome!! As always,service atmosphere,all of it.
Atmosphere: 5
Food: 5
Service: 5
Bob
Always a good stop, consistent good food, superb service. I have stopped here numerous times and have always had a great experience. Good job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub
Maira Martinez
Staff had the worst attitude while trying to make my order.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Club on a Sub
Deborah T.
Good food made to order. Friendly, helpful staff. Fair prices. Everything I'm looking for in a take out order.
Found a bug in my sweet tea and when I told the manager he said ok, grabbed the tea container and took it to the back. He never came out to apologize or say anything. This is not the first bug issue. I won't be back and have already spread the word.
Ivan Rice
They have great subs. Prices are higher than at Subway (expected, they sell a better quality product), but cheaper than Jersey Mike's (also expected...Mikes subs are actually even better than here).Service wasnt bad at all, I was waited on almost immedietly upon entry, and they were all very cheerful and friendly. My sub was really good. It was better than a Subway sub by a good margin. I'd definitely eat here again next time I want a good sandwich.
Ordered in app at 12:06Pickup time given 12:20Sat and waited til 12:38Sandwich subparI Rode home expecting to give a 3 star review since it was just a delay and I expected to start this review off with the food was amazing (because it always was when I ordered from here while working a couple of miles away a few years ago). however, the bread on the sandwich that I had been craving since the night before was insanely stale and the meat on the sandwich was super fatty. Instead of the sandwich that I was expecting to be the best thing I ate today I got about $13 worth of meh. The only thing I can compare the bread to are the sandwiches you get from the Walmart deli after they’ve been marked down because they’re getting old. I had redownloaded the app because I had planned on making this a regular thing since we moved back to alabaster but I guess I’ll have to commute to homewood next time I want a New York Steamer. I will say my wife was happy with her sandwich so that justifies them getting the 1 star since I can’t go any lower.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: New York Steamer
Thomas T.
Good food, though a little pricey for my taste. Service was very good - friendly and thorough. It felt like it took too long to make a couple simple subs, and they weren't horribly busy that I could see. But we eventually got our food and were on our way.
Jesus Hernandez
Love this sandwhiches... i woukd say a little expensive, but worth it once every few weeks. Or just ha e the sandwich to go and buy your own chips and drinks elsewhere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball, Club on a Sub, Italian, Firehouse Brownie
I have been ordering the NY Steamer sandwich fom firehouse for years. For good reason. Its been a very good sandwich. But something has changed over the past year. Of the hundreds of pastrami/corned beef sandwiches I have eaten over the past 30+ years from all kinds of restaurants, i have NEVER had one wirh so much fat. Tonight makes 3 times in a row of me visiting firehouse and finding a minimum of 50% fat on the sandwich. Open it up and there's a small pile of normal meat w very little fat that is about 25% of the total meat and then underneath it is the bulk of the rest of meat which is long thin slices of mostly fat. Gross. I can't really blame this location bc none of the other sandwiches seem to have this problem. And the employees are always nice and do their jobs well. But the food quality has taken a nose dive in different places and it makes me think it's a top-down chain decision to save money. I may go back, but I'll probably never order this sandwich again. I also tagged the atmosphere poorly. That's bc its ALWAYS smoky inside. Not steam from the steamer. There's a thick visible haze of smoke in the restaurant every time we've gone there. Every. Time. For years... not sure why there's no ventilation for the griddle, but it's not as much fun to dine-in when you're eyes are burning like you're sitting too close to an open BBQ pit.
Atmosphere: 2
Food: 2
Service: 4
Fresh food and pleasant peopleWheelchair accessibility: Easy access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball, Club on a Sub, Smokehouse Beef Cheddar Brisket Sub, Chips, Italian, Firehouse Meatball Large 11-12 Inch, Hook & Ladder
Always good, never disappoints!
Atmosphere: 5
Food: 5
Service: 5
There is a worker there I am in love with named Timothy!
Atmosphere: 5
Food: 5
Service: 5
The brisket sub is my new favorite. Hard to go wrong with any of their sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub, Smokehouse Beef Cheddar Brisket Sub, Hook & Ladder
Made me and my wife both sick, gave us both the runs. Can not stay off the toilet. Subs were soggy by the time we got home. Would NOT recommend eating at this location!
Atmosphere: 3
Food: 1
Service: 2
Awsome!! As always,service atmosphere,all of it.
Atmosphere: 5
Food: 5
Service: 5
Always a good stop, consistent good food, superb service. I have stopped here numerous times and have always had a great experience. Good job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub
Staff had the worst attitude while trying to make my order.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Club on a Sub
Good food made to order. Friendly, helpful staff. Fair prices. Everything I'm looking for in a take out order.
Restaurantji Recommends
Found a bug in my sweet tea and when I told the manager he said ok, grabbed the tea container and took it to the back. He never came out to apologize or say anything. This is not the first bug issue. I won't be back and have already spread the word.
They have great subs. Prices are higher than at Subway (expected, they sell a better quality product), but cheaper than Jersey Mike's (also expected...Mikes subs are actually even better than here).Service wasnt bad at all, I was waited on almost immedietly upon entry, and they were all very cheerful and friendly. My sub was really good. It was better than a Subway sub by a good margin. I'd definitely eat here again next time I want a good sandwich.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Firehouse Meatball, Italian, Hook
Ordered in app at 12:06Pickup time given 12:20Sat and waited til 12:38Sandwich subparI Rode home expecting to give a 3 star review since it was just a delay and I expected to start this review off with the food was amazing (because it always was when I ordered from here while working a couple of miles away a few years ago). however, the bread on the sandwich that I had been craving since the night before was insanely stale and the meat on the sandwich was super fatty. Instead of the sandwich that I was expecting to be the best thing I ate today I got about $13 worth of meh. The only thing I can compare the bread to are the sandwiches you get from the Walmart deli after they’ve been marked down because they’re getting old. I had redownloaded the app because I had planned on making this a regular thing since we moved back to alabaster but I guess I’ll have to commute to homewood next time I want a New York Steamer. I will say my wife was happy with her sandwich so that justifies them getting the 1 star since I can’t go any lower.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: New York Steamer
Good food, though a little pricey for my taste. Service was very good - friendly and thorough. It felt like it took too long to make a couple simple subs, and they weren't horribly busy that I could see. But we eventually got our food and were on our way.
Love this sandwhiches... i woukd say a little expensive, but worth it once every few weeks. Or just ha e the sandwich to go and buy your own chips and drinks elsewhere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball, Club on a Sub, Italian, Firehouse Brownie