We got to Wendy’s at 10:15 wanting breakfast. We sat in the drive thru line at the place to order for 10 minutes. They took our breakfast order, told us to hold for 5 more minutes, then began putting in our order for lunch. After I asked for breakfast again, they said they were out. They weren’t out when we got there. Breakfast wasn't we got there. They just made us wait so they wouldn’t have to make anymore breakfast food.
Atmosphere: 3
Food: 5
Service: 1
christopher woodson
Dine in. Ordered a spicy chicken sandwich. They were out of lettuce and the chicken was very thin. A wall panel was missing in the dining room. The drink machine was that all in one. The normal soft drinks always taste funny.
Atmosphere: 4
Food: 3
Service: 5
Jerry
A few things here. Started out very good. The customer service was extremely friendly and welcoming. My wife went in wanting to order chicken tenders. They were out. There are no excuses to be out of chicken. We really were not negatively impacted by that, but...still. We ordered the Jr. Bacon Cheeseburger Combo. The arrangement on the tray was amazing. It led us to be so excited to get to a table to finally have dinner. We looked it over, removed top portion of the bun. The tomato and lettuce looked as if a garden was grown just outdoors it was so fresh. We were so very impressed. We tried the burger and this is the result: we had to add catchup...there were no condiments on the burger. I would have added mustard, mayonnaise, catchup, and an onion (the burgers had a very little amount of mayonnaise - not enough to taste). The bun was fresh, but cold; it would have completely changed the taste for the better, if the bun was buttered and toasted (with the added ingredients I just mentioned along with a toasted bun - you would have a very competitive burger for the price). To continue, the fries were made from quality potatoes as they were whole, but needed to be more crispy. They have potential, but need work. The type drink machine is amazing as you can mix different flavors of sodas such as coke, vanilla coke, cherry coke, etc. My wife and I absolutely love to be able to do that. However, the machine was out of some of the flavors. That's super unfortunate. Overall, the food was a bit less than average. The lobby was clean at the tables, but the windows were horribly nasty. And, the tv and fireplace were an eyesore since they were just hanging there not being used. To conclude, this location definitely has potential. But, the changes needed come straight from management making sure every customer experience has them wanting to come back. Out of chicken, out of soda flavors, and a filthy lobby (windows) all come from management taking care of business! We walked out of the lobby discussing that we did not anticipate wanting to come back anytime soon. I certainly do hope reviews matter and take them as a way to listen, learn, and grow. Because the business depends on customers being satisfied and wanting to come back for more. On this visit, our first at this location, that did not happen! This is the second Wendy's in a row that have been negative experiences for us. That's not a good thing for this particular franchise! Do better or shut the doors! Respectively!
Atmosphere: 2
Food: 2
Service: 4
Brandon Speake
Apparently English is the second language of choice at this location. Don’t waste your time stopping here, they’re too busy laughing and carrying on to take orders in the drive thru.
Atmosphere: 1
Service: 1
Terry Walker
I don’t eat fast food often but when I do I like Wendy’s baconator, yum yum 😋 and the reason for the four stars is they were completely out of napkins and the tables were in need of a good cleaning. Being directly in front of Walmart leaves me baffled as to why someone has not gone there to buy napkins. Isn’t that considered an acceptable business expense. Hopefully someone from corporate will see this and explain why they don’t.
Atmosphere: 5
Food: 5
Service: 5
Tommy Mcvey
The cashier didn't listen to our order and they took for ever to figure out
Atmosphere: 2
Food: 3
Service: 1
adam root
Not sure exactly what happened. The floor is soaking wet all the time by the drink machine. I’m not talking about spots of water I’m talking the entire floor. As we pulled off we noticed and employee was parked in the only handicapped spot in the parking lot… the food was okay. The service was okay. The cleanliness of the restaurant is questionable.
Atmosphere: 1
Food: 3
Service: 3
wes stevens
I don't care for the so called food,
Atmosphere: 1
Food: 1
Service: 1
Deathklok
Went in to grab lunch and while their cooking and prepping food a worker is cleaning the back of the fryer and misting cleaning chemicals into the grease, then uses a drill and a wire wheel to clean and sprays the chemicals and whatever else is back there all over the fries and nuggets,the lady fixing them sees this, ignores it and continues fixing them to serve to people.
Don't come to this location much but did the other night. Didn't mind pulling up and waiting 20 minutes for my mobile order, but when I got it the fries where old and cold. If someone is waiting they should get fresh food
Julia
We told the worker mayonnaise only, after she asked to clarify. Our ticket said cheese so we told them at the window. The worker looked annoyed and then after our bag was brought to us we were missing fries and the ones we did get were half fresh half stale. Worst Wendy’s experience I’ve had. Don’t come to this one.
Atmosphere: 1
Food: 2
Service: 1
Barb Stokell
Alexander city Wendy's is the Worst fast food at night,We could not eat any of our meal the meat for burgers was in holding to long tasted old chicken sandwich was horrible you couldn't chew it. Not worth our money or time.
Atmosphere: 3
Food: 1
Service: 3
bryan overton
Did not have all food advertised and was early in the evening.
Vegetarian options: Chicken salad old and bad lettuce and little to no chicken
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Hamburger, Double Stack, Jr Cheeseburger
Nita Hogan
Stopped by Wendy’s for lunch today. It was quite busy. The line moved pretty fast. The food was ok! However the restaurant was absolutely filthy. The floors were wet around the self serve drink area. The floor were nasty snd the trash can was drenched in ketchup and trash was overflowing. If the health department were to come in at any time, I’m sure Wendy’s would probably be shut down. There was no health rating score displayed anywhere in the restaurant. I definitely won’t be back! Wendy’s of Alexander City, AL. 🤨🤨😕🫢
Chili was amazing!
Atmosphere: 5
Food: 5
Service: 5
We got to Wendy’s at 10:15 wanting breakfast. We sat in the drive thru line at the place to order for 10 minutes. They took our breakfast order, told us to hold for 5 more minutes, then began putting in our order for lunch. After I asked for breakfast again, they said they were out. They weren’t out when we got there. Breakfast wasn't we got there. They just made us wait so they wouldn’t have to make anymore breakfast food.
Atmosphere: 3
Food: 5
Service: 1
Dine in. Ordered a spicy chicken sandwich. They were out of lettuce and the chicken was very thin. A wall panel was missing in the dining room. The drink machine was that all in one. The normal soft drinks always taste funny.
Atmosphere: 4
Food: 3
Service: 5
A few things here. Started out very good. The customer service was extremely friendly and welcoming. My wife went in wanting to order chicken tenders. They were out. There are no excuses to be out of chicken. We really were not negatively impacted by that, but...still. We ordered the Jr. Bacon Cheeseburger Combo. The arrangement on the tray was amazing. It led us to be so excited to get to a table to finally have dinner. We looked it over, removed top portion of the bun. The tomato and lettuce looked as if a garden was grown just outdoors it was so fresh. We were so very impressed. We tried the burger and this is the result: we had to add catchup...there were no condiments on the burger. I would have added mustard, mayonnaise, catchup, and an onion (the burgers had a very little amount of mayonnaise - not enough to taste). The bun was fresh, but cold; it would have completely changed the taste for the better, if the bun was buttered and toasted (with the added ingredients I just mentioned along with a toasted bun - you would have a very competitive burger for the price). To continue, the fries were made from quality potatoes as they were whole, but needed to be more crispy. They have potential, but need work. The type drink machine is amazing as you can mix different flavors of sodas such as coke, vanilla coke, cherry coke, etc. My wife and I absolutely love to be able to do that. However, the machine was out of some of the flavors. That's super unfortunate. Overall, the food was a bit less than average. The lobby was clean at the tables, but the windows were horribly nasty. And, the tv and fireplace were an eyesore since they were just hanging there not being used. To conclude, this location definitely has potential. But, the changes needed come straight from management making sure every customer experience has them wanting to come back. Out of chicken, out of soda flavors, and a filthy lobby (windows) all come from management taking care of business! We walked out of the lobby discussing that we did not anticipate wanting to come back anytime soon. I certainly do hope reviews matter and take them as a way to listen, learn, and grow. Because the business depends on customers being satisfied and wanting to come back for more. On this visit, our first at this location, that did not happen! This is the second Wendy's in a row that have been negative experiences for us. That's not a good thing for this particular franchise! Do better or shut the doors! Respectively!
Atmosphere: 2
Food: 2
Service: 4
Apparently English is the second language of choice at this location. Don’t waste your time stopping here, they’re too busy laughing and carrying on to take orders in the drive thru.
Atmosphere: 1
Service: 1
I don’t eat fast food often but when I do I like Wendy’s baconator, yum yum 😋 and the reason for the four stars is they were completely out of napkins and the tables were in need of a good cleaning. Being directly in front of Walmart leaves me baffled as to why someone has not gone there to buy napkins. Isn’t that considered an acceptable business expense. Hopefully someone from corporate will see this and explain why they don’t.
Atmosphere: 5
Food: 5
Service: 5
The cashier didn't listen to our order and they took for ever to figure out
Atmosphere: 2
Food: 3
Service: 1
Not sure exactly what happened. The floor is soaking wet all the time by the drink machine. I’m not talking about spots of water I’m talking the entire floor. As we pulled off we noticed and employee was parked in the only handicapped spot in the parking lot… the food was okay. The service was okay. The cleanliness of the restaurant is questionable.
Atmosphere: 1
Food: 3
Service: 3
I don't care for the so called food,
Atmosphere: 1
Food: 1
Service: 1
Went in to grab lunch and while their cooking and prepping food a worker is cleaning the back of the fryer and misting cleaning chemicals into the grease, then uses a drill and a wire wheel to clean and sprays the chemicals and whatever else is back there all over the fries and nuggets,the lady fixing them sees this, ignores it and continues fixing them to serve to people.
Restaurantji Recommends
Don't come to this location much but did the other night. Didn't mind pulling up and waiting 20 minutes for my mobile order, but when I got it the fries where old and cold. If someone is waiting they should get fresh food
We told the worker mayonnaise only, after she asked to clarify. Our ticket said cheese so we told them at the window. The worker looked annoyed and then after our bag was brought to us we were missing fries and the ones we did get were half fresh half stale. Worst Wendy’s experience I’ve had. Don’t come to this one.
Atmosphere: 1
Food: 2
Service: 1
Alexander city Wendy's is the Worst fast food at night,We could not eat any of our meal the meat for burgers was in holding to long tasted old chicken sandwich was horrible you couldn't chew it. Not worth our money or time.
Atmosphere: 3
Food: 1
Service: 3
Did not have all food advertised and was early in the evening.
Vegetarian options: Chicken salad old and bad lettuce and little to no chicken
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Hamburger, Double Stack, Jr Cheeseburger
Stopped by Wendy’s for lunch today. It was quite busy. The line moved pretty fast. The food was ok! However the restaurant was absolutely filthy. The floors were wet around the self serve drink area. The floor were nasty snd the trash can was drenched in ketchup and trash was overflowing. If the health department were to come in at any time, I’m sure Wendy’s would probably be shut down. There was no health rating score displayed anywhere in the restaurant. I definitely won’t be back! Wendy’s of Alexander City, AL. 🤨🤨😕🫢
Food: 2
Service: 3
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