Only leaving a positive review specifically for the general manager Janice Kelly!!!!! She is very kind, courteous and professional with serving customers and resolving any issues. She definitely deserves a raise and promotion for her hard work and professionalism!!!
On the other hand, the drive thru worker named, Samiya, needs to be terminated and/or disciplined for her rude attitude and unprofessional behavior. On Monday, June 9, 2025 at 12:30 pm I asked Samiya for a receipt twice with no response from her and I asked her a third time which caused her to yell and scream at me through the drive thru window saying, “I Heard You” which the general manager witnessed her doing.
Samiya walked off and the general manager came to the window and informed me she needed to get some more paper to print the receipt. After I made my complaint the general manager, Janice Kelly, apologized and gave me a refund and stated Samiya will be written up for her poor behavior.
Hk Fritsche
Me and my boyfriend are going on a trip and already low on money and we just wasted $13 on his sandwich, he ordered a beef n cheddar, it's supposed to just be the meat and cheese but it was SMOTHERED in this unknown sauce? He couldn't even eat two bites of it. It's not what he ordered, they also forgot his drink and almost forgot my sandwich. The service was okay they were very friendly I don't want to hate on them but I'm very disappointed in the waste of money.
Tyesha Smith
We visited this location on 5/20/2025 around 3:30 PM. While in the drive-thru with my family, we experienced extremely rude and unprofessional behavior from the young woman taking orders over the intercom. She rushed us while we were trying to look over the menu, and when we asked for a moment, she left her headset on—we could clearly hear her making disrespectful comments, using foul language, and expressing frustration that we were “taking too long.”
My husband let her know that we could hear everything she said. At that point, I told him to pull off because I refuse to patronize a business that treats its customers with such disregard. Completely unacceptable experience.
Mialeigh Kelly
I love Arby's....It's so good!!!
Matthew McGaha
Was pretty good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef, Curly Fries
Kevin Gardner
Great location with good staff and good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Brittney McKinney
Food was so good fries was so good fast service
Parking: It was late but very good parking and very easy to get there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Jayle Elizabeth
I came here around 8:20pm, there were about two cars in the drive through when I pulled up to order. After ordering I pulled to the window and was hand food where I was missing an item. They informed me that I hadn’t been charged for the missing item, which was no big deal, I placed the order for them and pulled ahead to wait as ask. While I’m waiting I decided to check my boyfriend burger so we ordered with NO ONIONS due to his allergy to them, well it indeed had a TON , I took it inside and they assured me they’d remake it right away and it would be out with my cheese sticks, STILL NO BIG DEAL. So I’m waiting, waiting and waiting and realizing they have served all 10 cars that were behind me and I’ve been waiting on my burger and cheese sticks for 20mins now. I asked for some kind of apology or at least SOME acknowledgment for my wait but was only told by an employee that “their manager told them to come tell me there’s nothing to be done about my wait”.
Service: 1
Tiffany Maclin
I was starving and didn't eat Lunch and was in Irondale headed to a Nail Appointment and decided to stop for a quick bite and saw that they had a 3 for $5 deal. I got the Chicken Slider, Ranch Chicken Wrap, and Small Curly Fries and added on a Strawberry Lemonade. Everything was fresh and delicious and very filling and the staff was nice and quick with my Food. I will definitely stop by this location again when in the Area.
Atmosphere: 5
Food: 5
Service: 5
David Brown
Usually has nice employees at the dt window. One of the better fast food places in the area.. it is still an Arby's though.
This place is a laughable disaster. Tried to order through drive through. It was wildly unsuccessful after much patience. I swear I was being punked. Bizarre experience.
Dee Haywood
I downloaded the Arby's app for 1st time, but unfortunately, when placing my order, I somehow didn't get the discount on 1st time orders ? Otherwise, everything was good ??!!!
Parking: Lots
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries
Fred Sewell
Great Service and damn good food!!!
Atmosphere: 5
Food: 5
Service: 5
KMR Roberts-Redwine
Typical fast food restaurant.
Atmosphere: 3
Food: 3
Service: 3
Lord Berkley
Got my order correct with modifications. Polite in drive thru window and gave a pleasant experience. 5 stars for being one of the best Arby's experiences multiple times.
Only leaving a positive review specifically for the general manager Janice Kelly!!!!! She is very kind, courteous and professional with serving customers and resolving any issues. She definitely deserves a raise and promotion for her hard work and professionalism!!!
On the other hand, the drive thru worker named, Samiya, needs to be terminated and/or disciplined for her rude attitude and unprofessional behavior. On Monday, June 9, 2025 at 12:30 pm I asked Samiya for a receipt twice with no response from her and I asked her a third time which caused her to yell and scream at me through the drive thru window saying, “I Heard You” which the general manager witnessed her doing.
Samiya walked off and the general manager came to the window and informed me she needed to get some more paper to print the receipt. After I made my complaint the general manager, Janice Kelly, apologized and gave me a refund and stated Samiya will be written up for her poor behavior.
Me and my boyfriend are going on a trip and already low on money and we just wasted $13 on his sandwich, he ordered a beef n cheddar, it's supposed to just be the meat and cheese but it was SMOTHERED in this unknown sauce? He couldn't even eat two bites of it. It's not what he ordered, they also forgot his drink and almost forgot my sandwich. The service was okay they were very friendly I don't want to hate on them but I'm very disappointed in the waste of money.
We visited this location on 5/20/2025 around 3:30 PM. While in the drive-thru with my family, we experienced extremely rude and unprofessional behavior from the young woman taking orders over the intercom. She rushed us while we were trying to look over the menu, and when we asked for a moment, she left her headset on—we could clearly hear her making disrespectful comments, using foul language, and expressing frustration that we were “taking too long.”
My husband let her know that we could hear everything she said. At that point, I told him to pull off because I refuse to patronize a business that treats its customers with such disregard. Completely unacceptable experience.
I love Arby's....It's so good!!!
Was pretty good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef, Curly Fries
Great location with good staff and good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
Food was so good fries was so good fast service
Parking: It was late but very good parking and very easy to get there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Curly Fries
I came here around 8:20pm, there were about two cars in the drive through when I pulled up to order. After ordering I pulled to the window and was hand food where I was missing an item. They informed me that I hadn’t been charged for the missing item, which was no big deal, I placed the order for them and pulled ahead to wait as ask. While I’m waiting I decided to check my boyfriend burger so we ordered with NO ONIONS due to his allergy to them, well it indeed had a TON , I took it inside and they assured me they’d remake it right away and it would be out with my cheese sticks, STILL NO BIG DEAL. So I’m waiting, waiting and waiting and realizing they have served all 10 cars that were behind me and I’ve been waiting on my burger and cheese sticks for 20mins now. I asked for some kind of apology or at least SOME acknowledgment for my wait but was only told by an employee that “their manager told them to come tell me there’s nothing to be done about my wait”.
Service: 1
I was starving and didn't eat Lunch and was in Irondale headed to a Nail Appointment and decided to stop for a quick bite and saw that they had a 3 for $5 deal. I got the Chicken Slider, Ranch Chicken Wrap, and Small Curly Fries and added on a Strawberry Lemonade. Everything was fresh and delicious and very filling and the staff was nice and quick with my Food. I will definitely stop by this location again when in the Area.
Atmosphere: 5
Food: 5
Service: 5
Usually has nice employees at the dt window. One of the better fast food places in the area.. it is still an Arby's though.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Roast Beef
Restaurantji Recommends
This place is a laughable disaster. Tried to order through drive through. It was wildly unsuccessful after much patience. I swear I was being punked. Bizarre experience.
I downloaded the Arby's app for 1st time, but unfortunately, when placing my order, I somehow didn't get the discount on 1st time orders ?
Otherwise, everything was good ??!!!
Parking: Lots
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries
Great Service and damn good food!!!
Atmosphere: 5
Food: 5
Service: 5
Typical fast food restaurant.
Atmosphere: 3
Food: 3
Service: 3
Got my order correct with modifications. Polite in drive thru window and gave a pleasant experience.
5 stars for being one of the best Arby's experiences multiple times.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Curly Fries
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