Not friendly or welcoming at all. Didn’t speak like the other locations I’ve visited. I will not be visiting this location again. It seemed as if they didn’t want to work today. Didn’t get a receipt from associate. Didn’t ask if I need chips or drink. Customer service and friendliness just wasn’t there.
Atmosphere: 2
Food: 5
Service: 1
Alex Hoehle
Ordered food delivered. Was incorrect.
Tremic
If you want crunchy rice, this is the place! 3 times, always bad. Just go down the street a couple of miles and go to the better Chipotle. Don't waste your time.
Atmosphere: 3
Food: 1
Service: 3
Jerry Woolen lll
I’ve been to just about every chipotle across Birmingham and this one is by far my favorite. Thank y’all!
Atmosphere: 5
Food: 5
Service: 5
christian goyard
MARCUS!!! greatest chipotle ordering experience to date, for me and my fiancé. from start to finish, Marcus was very personable, very polite, and very understanding. this was completed in about 60 seconds, since we you walk left to right and then leave. he only had 60 seconds with us and we were blown away. come to find out, it's this young man's first day!!! for anyone who eats here regularly, i can only hope you bump into him!
Atmosphere: 5
Food: 5
Service: 5
Mike
Rude employees
Atmosphere: 1
Food: 4
Service: 1
Terry EH
We went in and wanted a black bean quesadilla. The staff refused to sell us one saying the manager only allowed meat to be in a quesadilla. They suggested we go to Moes. They were polite but firm in refusing us service. We are vegetarians.
Service: 1
JAM HARTMAN
The brisket is my absolute favorite but it was a limited time thing so I got the barbacoa which I've had many times before but it was by far the best Barbacoa I've had at any other Chipotle in AL!
Atmosphere: 4
Food: 4
Service: 4
I’m Just MJ
Me and my soccer team came here to watch and the staff was incredibly rude to us. Throwing our food at us and caught an attitude with us as soon as we walked through the door. Absolutely terrible service
Atmosphere: 1
Food: 4
Service: 1
Tamarion Lawrence
Old white or Mexican man with bald spot fixing food has NASTY attitude towards me and a friend of mines for no reason I asked for Extra casho and he refused and gave us both little food with a table full of food 0-10 he needs to be fired.
Just got my lunch from this location for the first time. Food looks great but the girl who was preparing my food was so rude. She was especially rude to the girl who took my payment. I am not sure if she was new or what but she was definitely spoken to with no respect and for no reason at all. I felt bad for her.
Atmosphere: 2
Food: 3
Service: 2
Brittain Mitchell
Good store in the great area,! The floors were not the employees were kind and the store was clean
The restrooms were cleaned it was fully stocked and there weren't any kind of trash on the floor, so this is a great place good place to go
Atmosphere: 5
Food: 5
Service: 5
Old Grumps
There was some confusion when picking up my order that left me feeling stupid after. It could have been handled better, but otherwise satisfied.
Alyssa Ferguson
I've eaten here often but really wanted to shine a light on an exceptional employee that made my experience this evening one that will always make me come back to this location. Ramon is such a hard worker and his passion for exceptional customer service shows. I came in with my crew of several children and he greeted me with a smile, ready to get my orders started, not even batting an eye at the daunting amount of food I was about to ask him to prepare. He was very kind to my young children, asking them about their orders with patience. When I asked for queso and the container was empty on the main line, he went to the secondary line to get it for me instead of telling me it was out like I've experienced at other locations. Even throughout our meal, he anticipated our needs of extra waters and to-go containers. I would give Ramon 10 stars for his customer service if I could. The food was delicious, the quac was fantastic and I will most definitely be back. The other staff also seemed to be working very hard to keep everything running smoothly. Chipotle really is an incredible value for the food that you get. It's not everywhere that I can feed 3 kids and 3 adults fresh, gluten free dinner for $55. You know what else I appreciate? Not being guilted into tipping on my order with the typical tipping prompts during the payment process seen at every other food establishment. Thank you for taking that stress off of my plate.
Atmosphere: 5
Food: 5
Service: 5
LeAynn Harris
Disgusting. Rice was STILL RAW and food was cold with missing ingredients. Not even sure what I’m eating!
Not friendly or welcoming at all. Didn’t speak like the other locations I’ve visited. I will not be visiting this location again. It seemed as if they didn’t want to work today. Didn’t get a receipt from associate. Didn’t ask if I need chips or drink. Customer service and friendliness just wasn’t there.
Atmosphere: 2
Food: 5
Service: 1
Ordered food delivered. Was incorrect.
If you want crunchy rice, this is the place! 3 times, always bad. Just go down the street a couple of miles and go to the better Chipotle. Don't waste your time.
Atmosphere: 3
Food: 1
Service: 3
I’ve been to just about every chipotle across Birmingham and this one is by far my favorite. Thank y’all!
Atmosphere: 5
Food: 5
Service: 5
MARCUS!!! greatest chipotle ordering experience to date, for me and my fiancé. from start to finish, Marcus was very personable, very polite, and very understanding. this was completed in about 60 seconds, since we you walk left to right and then leave. he only had 60 seconds with us and we were blown away. come to find out, it's this young man's first day!!! for anyone who eats here regularly, i can only hope you bump into him!
Atmosphere: 5
Food: 5
Service: 5
Rude employees
Atmosphere: 1
Food: 4
Service: 1
We went in and wanted a black bean quesadilla. The staff refused to sell us one saying the manager only allowed meat to be in a quesadilla. They suggested we go to Moes.
They were polite but firm in refusing us service.
We are vegetarians.
Service: 1
The brisket is my absolute favorite but it was a limited time thing so I got the barbacoa which I've had many times before but it was by far the best Barbacoa I've had at any other Chipotle in AL!
Atmosphere: 4
Food: 4
Service: 4
Me and my soccer team came here to watch and the staff was incredibly rude to us. Throwing our food at us and caught an attitude with us as soon as we walked through the door. Absolutely terrible service
Atmosphere: 1
Food: 4
Service: 1
Old white or Mexican man with bald spot fixing food has NASTY attitude towards me and a friend of mines for no reason I asked for Extra casho and he refused and gave us both little food with a table full of food 0-10 he needs to be fired.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just got my lunch from this location for the first time. Food looks great but the girl who was preparing my food was so rude. She was especially rude to the girl who took my payment. I am not sure if she was new or what but she was definitely spoken to with no respect and for no reason at all. I felt bad for her.
Atmosphere: 2
Food: 3
Service: 2
Good store in the great area,!
The floors were not the employees were kind and the store was clean
The restrooms were cleaned it was fully stocked and there weren't any kind of trash on the floor, so this is a great place good place to go
Atmosphere: 5
Food: 5
Service: 5
There was some confusion when picking up my order that left me feeling stupid after. It could have been handled better, but otherwise satisfied.
I've eaten here often but really wanted to shine a light on an exceptional employee that made my experience this evening one that will always make me come back to this location. Ramon is such a hard worker and his passion for exceptional customer service shows. I came in with my crew of several children and he greeted me with a smile, ready to get my orders started, not even batting an eye at the daunting amount of food I was about to ask him to prepare. He was very kind to my young children, asking them about their orders with patience. When I asked for queso and the container was empty on the main line, he went to the secondary line to get it for me instead of telling me it was out like I've experienced at other locations. Even throughout our meal, he anticipated our needs of extra waters and to-go containers. I would give Ramon 10 stars for his customer service if I could. The food was delicious, the quac was fantastic and I will most definitely be back. The other staff also seemed to be working very hard to keep everything running smoothly. Chipotle really is an incredible value for the food that you get. It's not everywhere that I can feed 3 kids and 3 adults fresh, gluten free dinner for $55. You know what else I appreciate? Not being guilted into tipping on my order with the typical tipping prompts during the payment process seen at every other food establishment. Thank you for taking that stress off of my plate.
Atmosphere: 5
Food: 5
Service: 5
Disgusting. Rice was STILL RAW and food was cold with missing ingredients. Not even sure what I’m eating!
Food: 1
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