Locked and closed the door because they had a “large catering order”. Turned away seven customers. Stayed closed for 40+ minutes which has to be against corporate guidelines.
Atmosphere: 1
Food: 1
Service: 1
Brock Campbell
Had a sign on the door that said they opened at 11:30, which is when I arrived. Sat outside the door waiting while the staff looked at me. At 11:42 someone came out to tell me they were not ready to open and suggested I go to another location. Said the GM hadn’t showed up yet. Customer service needs a lot of work.
Service: 1
Tancy Marie
Not friendly or welcoming at all. Didn’t speak like the other locations I’ve visited. I will not be visiting this location again. It seemed as if they didn’t want to work today. Didn’t get a receipt from associate. Didn’t ask if I need chips or drink. Customer service and friendliness just wasn’t there.
Atmosphere: 2
Food: 5
Service: 1
Alex Hoehle
Ordered food delivered. Was incorrect.
Tremic
If you want crunchy rice, this is the place! 3 times, always bad. Just go down the street a couple of miles and go to the better Chipotle. Don't waste your time.
Atmosphere: 3
Food: 1
Service: 3
Jerry Woolen lll
I’ve been to just about every chipotle across Birmingham and this one is by far my favorite. Thank y’all!
Atmosphere: 5
Food: 5
Service: 5
christian goyard
MARCUS!!! greatest chipotle ordering experience to date, for me and my fiancé. from start to finish, Marcus was very personable, very polite, and very understanding. this was completed in about 60 seconds, since we you walk left to right and then leave. he only had 60 seconds with us and we were blown away. come to find out, it's this young man's first day!!! for anyone who eats here regularly, i can only hope you bump into him!
Atmosphere: 5
Food: 5
Service: 5
Mike
Rude employees
Atmosphere: 1
Food: 4
Service: 1
Terry EH
We went in and wanted a black bean quesadilla. The staff refused to sell us one saying the manager only allowed meat to be in a quesadilla. They suggested we go to Moes. They were polite but firm in refusing us service. We are vegetarians.
Service: 1
JAM HARTMAN
The brisket is my absolute favorite but it was a limited time thing so I got the barbacoa which I've had many times before but it was by far the best Barbacoa I've had at any other Chipotle in AL!
Me and my soccer team came here to watch and the staff was incredibly rude to us. Throwing our food at us and caught an attitude with us as soon as we walked through the door. Absolutely terrible service
Atmosphere: 1
Food: 4
Service: 1
Tamarion Lawrence
Old white or Mexican man with bald spot fixing food has NASTY attitude towards me and a friend of mines for no reason I asked for Extra casho and he refused and gave us both little food with a table full of food 0-10 he needs to be fired.
Atmosphere: 1
Food: 1
Service: 1
Ashley Lovell
Just got my lunch from this location for the first time. Food looks great but the girl who was preparing my food was so rude. She was especially rude to the girl who took my payment. I am not sure if she was new or what but she was definitely spoken to with no respect and for no reason at all. I felt bad for her.
Atmosphere: 2
Food: 3
Service: 2
Brittain Mitchell
Good store in the great area,! The floors were not the employees were kind and the store was clean
The restrooms were cleaned it was fully stocked and there weren't any kind of trash on the floor, so this is a great place good place to go
Atmosphere: 5
Food: 5
Service: 5
Old Grumps
There was some confusion when picking up my order that left me feeling stupid after. It could have been handled better, but otherwise satisfied.
Locked and closed the door because they had a “large catering order”. Turned away seven customers. Stayed closed for 40+ minutes which has to be against corporate guidelines.
Atmosphere: 1
Food: 1
Service: 1
Had a sign on the door that said they opened at 11:30, which is when I arrived. Sat outside the door waiting while the staff looked at me. At 11:42 someone came out to tell me they were not ready to open and suggested I go to another location. Said the GM hadn’t showed up yet. Customer service needs a lot of work.
Service: 1
Not friendly or welcoming at all. Didn’t speak like the other locations I’ve visited. I will not be visiting this location again. It seemed as if they didn’t want to work today. Didn’t get a receipt from associate. Didn’t ask if I need chips or drink. Customer service and friendliness just wasn’t there.
Atmosphere: 2
Food: 5
Service: 1
Ordered food delivered. Was incorrect.
If you want crunchy rice, this is the place! 3 times, always bad. Just go down the street a couple of miles and go to the better Chipotle. Don't waste your time.
Atmosphere: 3
Food: 1
Service: 3
I’ve been to just about every chipotle across Birmingham and this one is by far my favorite. Thank y’all!
Atmosphere: 5
Food: 5
Service: 5
MARCUS!!! greatest chipotle ordering experience to date, for me and my fiancé. from start to finish, Marcus was very personable, very polite, and very understanding. this was completed in about 60 seconds, since we you walk left to right and then leave. he only had 60 seconds with us and we were blown away. come to find out, it's this young man's first day!!! for anyone who eats here regularly, i can only hope you bump into him!
Atmosphere: 5
Food: 5
Service: 5
Rude employees
Atmosphere: 1
Food: 4
Service: 1
We went in and wanted a black bean quesadilla. The staff refused to sell us one saying the manager only allowed meat to be in a quesadilla. They suggested we go to Moes.
They were polite but firm in refusing us service.
We are vegetarians.
Service: 1
The brisket is my absolute favorite but it was a limited time thing so I got the barbacoa which I've had many times before but it was by far the best Barbacoa I've had at any other Chipotle in AL!
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Me and my soccer team came here to watch and the staff was incredibly rude to us. Throwing our food at us and caught an attitude with us as soon as we walked through the door. Absolutely terrible service
Atmosphere: 1
Food: 4
Service: 1
Old white or Mexican man with bald spot fixing food has NASTY attitude towards me and a friend of mines for no reason I asked for Extra casho and he refused and gave us both little food with a table full of food 0-10 he needs to be fired.
Atmosphere: 1
Food: 1
Service: 1
Just got my lunch from this location for the first time. Food looks great but the girl who was preparing my food was so rude. She was especially rude to the girl who took my payment. I am not sure if she was new or what but she was definitely spoken to with no respect and for no reason at all. I felt bad for her.
Atmosphere: 2
Food: 3
Service: 2
Good store in the great area,!
The floors were not the employees were kind and the store was clean
The restrooms were cleaned it was fully stocked and there weren't any kind of trash on the floor, so this is a great place good place to go
Atmosphere: 5
Food: 5
Service: 5
There was some confusion when picking up my order that left me feeling stupid after. It could have been handled better, but otherwise satisfied.
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