Firehouse Subs Homewood

Great place for sub and friendly people.

Best customer service ever!!! Keke, taylor, sam, michelle, robert are the best service ive ever had. Nicest people ever!!!

If I could give zero stars I would. I come to this location to pick up lunch all the time and it’s always great. However when I picked up a sandwich for my wife on the evening of July 4, this was the single worst experience I’ve had here. I’ve never seen employees so apathetic toward a job that’s paying them to be there. Ordered my wife’s sandwich on the app. Went to store to pick up the sandwich (arriving ten minutes after scheduled “ready” time allowing plenty of time to have my order ready). The door was locked despite the store being open and employees inside looking at me hoping I’d give up and go away. They then send a worker from a nearby business who was just hanging out in the locked up “open” restaurant to come and open the door to ask if I was DoorDash or online because “if not I couldn’t do it” (said the manager once I got inside despite the store still being open). I was granted entry due to my order being a mobile one, and then the team finally then began making my wife’s food. This was now 30 minutes post the order being placed. I feel confident had I not demanded entry to the “open” restaurant, not only would I have never gotten my already paid for order, but it would’ve never even been made. Some may say “it’s fast food, it’s not a big deal”. Well, if it’s a job you’re being paid to do, it should matter. If the job doesn’t matter to someone, they shouldn’t have said job. End of rant. Just utterly disappointed in a store I frequent and often tell people they should too. My new line will be “it’s great! ….during lunchtime..”

Edit to add: got home and my wife’s sandwich order was not even correct

Another edit since the owner seems to only want to respond to positive reviews. Don’t waste your time at this place. Zero care for customers. Zero accountability. If there were a way to tag the owner I would. I’m not the only negative review that happened before a positive one that, you guessed it, happened to get an owner response. Amazing that people these days would rather say forget you to a formerly loyal customer if it means they don’t have to answer for their own ineptitude.

My food was extremely good! try the Hero sandwich.

Great service, Good Food 🥘, Perfect Sub!! Firehouse Hero!!!

Staff is literally smoking outside the door with the door wide open and all the smoke is going inside how disgusting

They gave me tomato and onion when I asked for it without. The amount of meat on this sandwich is half the usual amount. I eat firehouse weekly. Either this is a careless discrepancy by staff or this location is ripping people off. Either way there’s a wingstop next door , skip this location if you want the whole sandwich you paid for

Friendly and prompt. I was hungry, thanks for the fast and good service.

It is a very long wait. I’ve been to this location many times and it’s always a long wait.

The atmosphere is always friendly. The restaurant is clean. Food is tasty.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Sub

The food was bland and thrown together they overloaded the lettuce on the sandwich to make the sandwich look big I had more lettuce than meat when I walked in I was barely greeted I should have followed my first choice and went to the Trussville location

Atmosphere: 2

Food: 1

Service: 1

Good Staff, good service

Atmosphere: 5

Food: 5

Service: 5

I think the kindest people in the world happen to all work at this firehouse! They were so friendly as soon as I walked in. We laughed and cut up the whole time until I left. My girl Mckensie is the best! Thank y’all for exceptional service and such kindness!

Atmosphere: 5

Food: 5

Service: 5

The food was amazing.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Sub

Friendly service and the food is always great!

Atmosphere: 5

Food: 5

Service: 5