Firehouse Subs Homewood

I had the THANKSGIVING sub and it was AMAZING!! Highly recommend. Gravy is not needed so save yourself a 1$

Atmosphere: 5

Food: 5

Service: 5

Food is good. Workers suck

Atmosphere: 3

Food: 5

Service: 1

When I went inside the store to pick up my food the young girl that was working on the sandwich said that they were very busy at the moment but she was the only one working and the other workers were sitting around not doing anything. After I received my food I ate it in my car and it was extremely cold as if the meats hadn’t been cooked. I was told that they were understaffed by the girl and yet there were about 3-4 other workers not doing anything at all. Horrible experience. They need better workers and different management.

Atmosphere: 1

Food: 1

Service: 1

Fresh quality food, beats all other sub chains.

Atmosphere: 5

Food: 5

Service: 5

Always a good go to

Atmosphere: 5

Food: 5

Service: 5

i’m a manager over here at the target by “The Grove” and i ordered the philly cheese steak and the employee busted all over my philly willy. Do not go here

Atmosphere: 1

Food: 1

Service: 1

The food is consistently fresh and delicious

Atmosphere: 5

Food: 5

Service: 5

I online-ordered a large order for our office and the pick-up time was mistakenly set to late in the afternoon. After calling to apologize for the error, even during a lunch rush, on a Saturday, with a full dining room, the crew got my order ready in a snap, were extremely friendly and accommodating to our order modifications, and overall, impressed me with the service, as well as the food. 10/10.

Atmosphere: 5

Food: 5

Service: 5

Great place for sub and friendly people.

Atmosphere: 5

Food: 5

Service: 5

Best customer service ever!!! Keke, taylor, sam, michelle, robert are the best service ive ever had. Nicest people ever!!!

If I could give zero stars I would. I come to this location to pick up lunch all the time and it’s always great. However when I picked up a sandwich for my wife on the evening of July 4, this was the single worst experience I’ve had here. I’ve never seen employees so apathetic toward a job that’s paying them to be there. Ordered my wife’s sandwich on the app. Went to store to pick up the sandwich (arriving ten minutes after scheduled “ready” time allowing plenty of time to have my order ready). The door was locked despite the store being open and employees inside looking at me hoping I’d give up and go away. They then send a worker from a nearby business who was just hanging out in the locked up “open” restaurant to come and open the door to ask if I was DoorDash or online because “if not I couldn’t do it” (said the manager once I got inside despite the store still being open). I was granted entry due to my order being a mobile one, and then the team finally then began making my wife’s food. This was now 30 minutes post the order being placed. I feel confident had I not demanded entry to the “open” restaurant, not only would I have never gotten my already paid for order, but it would’ve never even been made. Some may say “it’s fast food, it’s not a big deal”. Well, if it’s a job you’re being paid to do, it should matter. If the job doesn’t matter to someone, they shouldn’t have said job. End of rant. Just utterly disappointed in a store I frequent and often tell people they should too. My new line will be “it’s great! ….during lunchtime..”

Edit to add: got home and my wife’s sandwich order was not even correct

Another edit since the owner seems to only want to respond to positive reviews. Don’t waste your time at this place. Zero care for customers. Zero accountability. If there were a way to tag the owner I would. I’m not the only negative review that happened before a positive one that, you guessed it, happened to get an owner response. Amazing that people these days would rather say forget you to a formerly loyal customer if it means they don’t have to answer for their own ineptitude.

My food was extremely good! try the Hero sandwich.

Great service, Good Food 🥘, Perfect Sub!! Firehouse Hero!!!

Staff is literally smoking outside the door with the door wide open and all the smoke is going inside how disgusting

They gave me tomato and onion when I asked for it without. The amount of meat on this sandwich is half the usual amount. I eat firehouse weekly. Either this is a careless discrepancy by staff or this location is ripping people off. Either way there’s a wingstop next door , skip this location if you want the whole sandwich you paid for