If I could give it zero stars I would. The staff and manager refused to acknowledge me when I pulled up. When we said something they just looked at us and said they were doing shift change and they could not serve us. NEVER eat at any Jacks
Stephon Nobles
Sub to cyberscrapking hire Jaden back
Brenda MayJean
The food is hit or miss. Sometimes you get a freshly cooked burger with fresh, crisp lettuce, crisp onion, nice tomato and sometimes you don't. Sometimes the French fries are like they're supposed to be, crisp & salty but more often lately, they're wimpy and barely cooked with hardly any salt on them. The chicken is so crunchy and good most of the time, but sometimes it's overcooked or greasy.It's a shame, because this used to be one of my favorite drive thru restaurants!
Atmosphere: 5
Food: 3
Service: 4
Ken Ross
Jacks has been my favorite burger and breakfast restaurant for years. They have always been consistent , friendly and timely. Unfortunately ever since Covid things have completely changed. They seem to be staffed well enough but most employees just stand around and let a couple do all the work. They act as if they don’t want to be there and are extremely indifferent. People wait for their food for 30 minutes or so while b very little activity is going on behind the line. My favorite location is why 72 in Tuscumbia, Al. Which is by far the best in this area but it also is dealing with the same problems. The urinal in the men’s restroom has had an out of order sign above it for 4 months and there is no sign of repair.People are saying this is the new norm but I refuse to believe or except that people in the “service “ industry should be allowed to treat the public with this type of disrespect and apathy! I hope something can be done and things can change.I would like to suggest that management and employees be trained in customer service and be held to a high standard. There are other businesses that do this and are extremely successful.Thank you.
Ricky Handley
If they would clean it up it would be better , I never got waited
Atmosphere: 1
Food: 1
Service: 1
Glenda Adams
Jack's in Bowdon Ga 30108 is horrible. They used to have a great business, The food was awesome. Management is lousy now and so is the food?
Atmosphere: 1
Food: 1
Service: 1
Wanda Jackson
In the end Jack's is a fast food industry, while at local Jack's had customers lined up for several minutes while all employees work on to go orders, someone should have addressed the inside customers as well. While I did not have the time to wait and wait, I noticed 2 people had ordered before I had arrived and was waiting as well. 9 custermers including myself were inside. Staffing in most definitely an issues. There were few orders on the board maybe 5 at the time . I choose to leave because in the end Jack's is a fast food. I certainly hope they get the staffing issues in order. One last observation all the employees looked they had rather be any where other than working at Jack's. My statement of my opions are not ment to complain or say the employees were not doing their jobs, they were doing it. My experience was a failure. Speaking my mind, which is protected by Freedom of speech act. Jack's corporation , I'm concerned about your future in our southern states. Make no mistake it will be a long while before I go back to another Jack.
Chris Hoonbag
Jacks in pleasant grove needs serious attention it is
Atmosphere: 1
Food: 1
Service: 1
Ginger Clark
The manager, Raymond at Alabaster, says this is an order of gravy and cheese grits. Food is great but workers have yelled at me and cheated me out of food on consistent basis. I go three times a week and my portions get smaller and smaller.
Atmosphere: 1
Food: 5
Service: 1
Diane Causey
Stopped at Jacks on exit 149 off I-59 North. Cashier didnt appear to know how tobuse register. Workers just standing around. Been sitting here 10 minutes and still do not have food. People waiting 5 minutes to order. Ridiculous. Not a clean table in the place. Does not appear to be a manager in house. Jacks used to be a good place to stop but hard to find a good one. Flies were bad.
It seems that ur management at the moody, al location doesn't like trucks and the driver's! And is more on social media on what's happening in moody bitchin about the trucks parked in the truck parking lot than to service the customers on the inside!!! Telling them she is going to have there trucks towed if not moved by certain time!!
Atmosphere: 1
Food: 1
Service: 1
Kelly Mckinney
Uncertain about what has happened to Jacks Restaurants over the past few years, it has become what is possibly the most unclean fast food chain in this area. The people in management are complicit to the bad service, bad food, and filthy environment. Hopefully the corporate office will take a hint (which should be very clear from the reviews), and work toward raising the standard in this fast food chain before it sinks.
Atmosphere: 1
Food: 1
Service: 1
Santanna Mitchell
Absolutely gross! Discusting inside. Employees appeared very unclean. We were asked to pull up to the door even though no one else was in line. After a couple of minutes we were uncomfortable and uneasy about the situation, so we backed back up to the window. We were then greeted with very unhappy employees whom insisted we could not sit infront of the window, which made us even more uncomfortable. So, my fiancé decided to just go on inside to get the order. The restaurant was disgusting and smelled horrible. We were absolutely disgusted at the lack of cleanliness and the unfriendliness of the staff. We wasted $22 because there was no way were about to eat what came out of that kitchen.
Atmosphere: 1
Food: 1
Service: 1
Regina Clark
Coffee junction restaurant has lots of issues. Manager went off on me about how many hours she had worked and they were 6 people short, there were 8 people behind the counter working. How many people do you need to run a jacks?This place just keep getting worse and slower. Maybe they do need to close the doors. Don't go here if you are wanting service.
Chad Gillespie
Lady at the window told me I had to pull up and wait in my order when there was no one behind me in line. ? I told her if anyone comes up behind me I'll pull up. She then told me she was gonna call someone to come and make me pull up.
If I could give it zero stars I would. The staff and manager refused to acknowledge me when I pulled up. When we said something they just looked at us and said they were doing shift change and they could not serve us. NEVER eat at any Jacks
Sub to cyberscrapking hire Jaden back
The food is hit or miss. Sometimes you get a freshly cooked burger with fresh, crisp lettuce, crisp onion, nice tomato and sometimes you don't. Sometimes the French fries are like they're supposed to be, crisp & salty but more often lately, they're wimpy and barely cooked with hardly any salt on them. The chicken is so crunchy and good most of the time, but sometimes it's overcooked or greasy.It's a shame, because this used to be one of my favorite drive thru restaurants!
Atmosphere: 5
Food: 3
Service: 4
Jacks has been my favorite burger and breakfast restaurant for years. They have always been consistent , friendly and timely. Unfortunately ever since Covid things have completely changed. They seem to be staffed well enough but most employees just stand around and let a couple do all the work. They act as if they don’t want to be there and are extremely indifferent. People wait for their food for 30 minutes or so while b very little activity is going on behind the line. My favorite location is why 72 in Tuscumbia, Al. Which is by far the best in this area but it also is dealing with the same problems. The urinal in the men’s restroom has had an out of order sign above it for 4 months and there is no sign of repair.People are saying this is the new norm but I refuse to believe or except that people in the “service “ industry should be allowed to treat the public with this type of disrespect and apathy! I hope something can be done and things can change.I would like to suggest that management and employees be trained in customer service and be held to a high standard. There are other businesses that do this and are extremely successful.Thank you.
If they would clean it up it would be better , I never got waited
Atmosphere: 1
Food: 1
Service: 1
Jack's in Bowdon Ga 30108 is horrible. They used to have a great business, The food was awesome. Management is lousy now and so is the food?
Atmosphere: 1
Food: 1
Service: 1
In the end Jack's is a fast food industry, while at local Jack's had customers lined up for several minutes while all employees work on to go orders, someone should have addressed the inside customers as well. While I did not have the time to wait and wait, I noticed 2 people had ordered before I had arrived and was waiting as well. 9 custermers including myself were inside. Staffing in most definitely an issues. There were few orders on the board maybe 5 at the time . I choose to leave because in the end Jack's is a fast food. I certainly hope they get the staffing issues in order. One last observation all the employees looked they had rather be any where other than working at Jack's. My statement of my opions are not ment to complain or say the employees were not doing their jobs, they were doing it. My experience was a failure. Speaking my mind, which is protected by Freedom of speech act. Jack's corporation , I'm concerned about your future in our southern states. Make no mistake it will be a long while before I go back to another Jack.
Jacks in pleasant grove needs serious attention it is
Atmosphere: 1
Food: 1
Service: 1
The manager, Raymond at Alabaster, says this is an order of gravy and cheese grits. Food is great but workers have yelled at me and cheated me out of food on consistent basis. I go three times a week and my portions get smaller and smaller.
Atmosphere: 1
Food: 5
Service: 1
Stopped at Jacks on exit 149 off I-59 North. Cashier didnt appear to know how tobuse register. Workers just standing around. Been sitting here 10 minutes and still do not have food. People waiting 5 minutes to order. Ridiculous. Not a clean table in the place. Does not appear to be a manager in house. Jacks used to be a good place to stop but hard to find a good one. Flies were bad.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
It seems that ur management at the moody, al location doesn't like trucks and the driver's! And is more on social media on what's happening in moody bitchin about the trucks parked in the truck parking lot than to service the customers on the inside!!! Telling them she is going to have there trucks towed if not moved by certain time!!
Atmosphere: 1
Food: 1
Service: 1
Uncertain about what has happened to Jacks Restaurants over the past few years, it has become what is possibly the most unclean fast food chain in this area. The people in management are complicit to the bad service, bad food, and filthy environment. Hopefully the corporate office will take a hint (which should be very clear from the reviews), and work toward raising the standard in this fast food chain before it sinks.
Atmosphere: 1
Food: 1
Service: 1
Absolutely gross! Discusting inside. Employees appeared very unclean. We were asked to pull up to the door even though no one else was in line. After a couple of minutes we were uncomfortable and uneasy about the situation, so we backed back up to the window. We were then greeted with very unhappy employees whom insisted we could not sit infront of the window, which made us even more uncomfortable. So, my fiancé decided to just go on inside to get the order. The restaurant was disgusting and smelled horrible. We were absolutely disgusted at the lack of cleanliness and the unfriendliness of the staff. We wasted $22 because there was no way were about to eat what came out of that kitchen.
Atmosphere: 1
Food: 1
Service: 1
Coffee junction restaurant has lots of issues. Manager went off on me about how many hours she had worked and they were 6 people short, there were 8 people behind the counter working. How many people do you need to run a jacks?This place just keep getting worse and slower. Maybe they do need to close the doors. Don't go here if you are wanting service.
Lady at the window told me I had to pull up and wait in my order when there was no one behind me in line. ? I told her if anyone comes up behind me I'll pull up. She then told me she was gonna call someone to come and make me pull up.